Unfortunately the option for zero stars is not available. When you purchase a car and only spend the measly sum of £20000 you still expect to come drive away with everything that was promised. To be verbally told that a service was to be carried out prior to delivery and collection and then once you drive away and arrive home you find out that no service has been carried out. Then you contact them and they deny everything about that the car even needed a service even though the service interval regulations set out by BMW used cars states that a service should have been done. Any service should be carried out under the 4000 miles policy. Then you try to contact the sales person and on cue they are on holiday, in a meeting, on a course and on lunch at the same time, that is some multi tasking individual. More phone calls made and eventually they man up and take the call and surprise surprise amnesia sets in but I will contact my manager and pass the buck. So now this matter is in the hands of trading standards and the motor ombudsman. Warning to anyone buying a car from this bunch, film and record everything that is said when buying or even thinking of buying so that you can play it back to them when the pull a fast one on you!!

Excellent customer service. I have been looking for a car for a while and have been disheartened by the lack of customer care at other dealerships. However, from the moment I arrived, the staff here were really courteous and helpful without being overpowering and to pushy. A special thank you to Wayne who went out of his way to help me in selecting my car. His knowledge and understanding of the vehicle was excellent, he went above and beyond to help. Thank you Guys.

Once Lloyd Motor Group in Blackpool sell you a car they will wipe their hands off you regardless if you have issues with the car. Only been 1 month and my pedestrian protection system activated under normal driving condition and they Lloyd Blackpool BMW are trying to say i hit an "invisible" pedestrian because they dont want to pay for it.