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The best words I would use to describe the sales person would be dodgy, evasive, untruthful and completely lacking communication skills. Unanswered calls and emails throughout process. Came close to cancelling order and walking away. The worst customer experience you could possibly imagine.
Reviewer has confirmed their email address
Great service from start to finish. Mo was so helpful would definitely recommend.
Reviewer has confirmed their email address
Purchased the car on Friday afternoon and drove it home. Charger lead was missing but they said they'd order me one for Monday. Got home and went to move car to get on my drive and it was completely dead. Called them 9am Monday morning to tell them I was calling someone out to replace the battery as I was supposed to be travelling on Friday night. No meaningful apology. I then received a call back asking to be informed of the price of the call out, which they told me was too much! They offered absolutely no solution to me and demonstrated no desire to fix my issue and said they would have a solution for Monday....even though my car couldn't be moved. I live 15 miles away from the garage, but there was no offer for anyone to come and attend. The RAC attended and replaced the battery. It was completely dead and not taking any charge, the mechanic stated that had they checked the vehicle before sale they would have known that. I forwarded on the invoice asking for reimbursement and a relevant amount of compensation for the loss of my weekend away and the time taken to resolve it MYSELF. It is now 11am Monday, No call to see if the car is now okay, no reply to my email asking for reimbursement etc.....after the sale, the service has been truly awful. Avoid.
Reviewer has confirmed their email address
My son & Daughter in law bought a car today from LMC. They were amazing, helpful & really went above & beyond to help them. Serena was in particular really amazing. Thank you Serena for all your help.
Based on my recent experience with LMC, I strongly advise caution to anyone considering doing business with them. I had a disappointing encounter when attempting to purchase a Mercedes, ultimately leading to me cancelling the deal and requesting a refund. Initially, the company's sales representative contacted me regarding alterations to the delivery plans due to an identified fault in the car. He explained the issue with the car's coolant system but failed to provide detailed information or a report from Mercedes Company after the car was sent for diagnosis. Furthermore, his handling of the situation was unprofessional and concerning. He persistently urged me to send a cancellation request email to terminate the agreement and seek a refund, without addressing my concerns or providing adequate reassurance. Moreover, he displayed impatience and disrespect towards me when I raised legitimate questions and concerns about the car, including unusual engine sounds, the state of the tyres, lack of detailed cleaning, and discrepancies between the advertised condition of the car and its actual state. He belittled my inquiries, suggesting that the value of the car (over 26,000 pounds) was not significant enough for me to complain and comparing me unfavourably to other clients who had purchased more expensive cars. Overall, my experience with this company left me with serious doubts about their integrity, professionalism, and commitment to customer satisfaction. The lack of transparency, unprofessional behaviour of their representative, and disregard for client concerns underscore the importance of exercising caution when dealing with this company. Apply caution, be careful and be wise.
Have not received my refundable deposit back. Despite calling to ask a number of times. Keep being fobbed off with different excuses. Do not trust them.
Reviewer has confirmed their email address
I recently contacted LMC after seeing a car online & ended up buying the car without actually seeing it in person. Paul Phillips was extremely helpful, answered all of my questions & kept me updated throughout the process from purchase to delivery. I have to admit I can be quite impulsive & it was only after I had paid that I read some of the reviews & I have to say if I had read them before I probably would not have dealt with LMC however based on my own experience I am very happy with the service I received & absolutely love my new car.
If you do anything please AVOID AVOID AVOID!! Paid a deposit on a car and agreed finance, booked an apt with them with the view of purchasing and driving away the car on the same day and part exchanging my car. The salesman Joe I was dealing with knowingly allowed me to drive over 2 hours from London (1 week after paying the deposit and making the apt) for him to tell me when I arrived that the car actually wasn't on site after an engine management light illuminated and had an oil leak the day prior. This was after I was informed that the car had gone through a 75 point check to ensure the car was ready and checked for sale which was clearly a lie. Nobody thought to phone and tell me prior to me visiting despite phoning one hour in advance to say id be running late due to fatal accident on the Dartford crossing. I asked for my deposit back to which Joe told me would be processing instantly. On the day I did not receive an ounce of compassion or a singe apology just a 'it is what it is' and 'I've been off for a few days' attitude. Almost 2 weeks later I am still fighting for my deposit. I asked to speak to a manager which was James the general manager, very rude, incoherent and completely unhelpful and thought rather than trying to resolve the matter thought I wanted to hear the words 'sorry' and it all be forgotten - Please DO NOT use this company, absolutely disgusting customer service. Currently going through my bank to get my deposit back - Thank goodness the sale didn't go ahead, I dread to think the issues id be having - Absolute cowboys.
Reviewer has confirmed their email address
They owe a lot of money to Halfords so Halfords have blocked them. LMC say they will pay for the service but due to GDPR and DPA regs can't pay over phone or be invoiced for work. You then have to chase LMC for payment back to you even though you have actually paid for this service when buying the car. The Manager was not very helpful and certainly doesn't act like a manager. Poor overall
I would avoid buying any car from LMC. So many issues & 8 months with an engine problem! Firstly the car was advertised with sat nav and car mats but this was not the case. I took the car to a main dealer who confirmed that the car has never been set up for sat nav, and the start up maps memory card would be needed, which cost me £500. After buying the car, and driving home, the tyre pressure warning came on, I pumped up the tyre but it kept loosing pressure. It went back to LMC but they were unable to find a problem. The issue continued so I had a local garage investigate, only to find that the wheel was cracked. I reported this to LMC who said they would not cover the cost for a new wheel. As I was unable to find a single wheel, I had to buy a new set at £800. A few days of owning the car the engine light came on. I informed LMC and returned the car for the fault found and fixed. But since then the car has been back countless times to "replace parts." 8 months on, the issue is not fixed and I've coverd an additional 600 miles driving to and from LMC. After taking the car to a main dealer they reported that the same problem that LMC knew about 8 months ago is still a problem. A part needs to be replaced, a part that LMC had told me they had replaced. That part would cost £1,000. LMC are now not responding to any form of communication. It's disgusting to for a car dealer to lie from creating the advert, selling the car and through to after sales. We will see what the court says
LMC are a family run used car dealership established in 1980. We are a one-stop shop for all your vehicle needs catering for used car sales, servicing / MOT, paintwork / bodyshop and full showroom valeting.
Based in Grays, Essex, we are easily accessible from all areas of London and the surrounding counties. We are 2 minutes away from Lakeside Shopping Centre and next to junction 30 of the M25 which also has easy access into London via the A13.
Used cars are our speciality, we stock high-quality used cars from our large showroom in Grays. We can also source high quality vehicles to your exact specification should we not have a particular vehicle in stock. We stock a large spectrum of different vehicles including family cars, 4x4's, sports cars, prestige cars, exotic cars and even low-cost run-a-rounds for those day to day jobs!
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1980
LMC Car Sales
730 London Road
Grays
Thurrock
RM20 3NL
Mon | 09:00 - 18:00 |
Tue | 09:00 - 20:00 |
Wed | 09:00 - 18:00 |
Thu | 09:00 - 18:00 |
Fri | 09:00 - 18:00 |
Sat | 09:00 - 16:00 |
Sun | 10:00 - 15:00 |
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