I’d been out all day looking at cars and hadn’t found anything I liked. We were heading home when we decided to pop into LMC on the off chance, and I’m glad I did. I spotted a Ford Fiesta and bought it within about two minutes. Picked it up the next day. The customer service was great as everything was quick, easy and no faffing around. .
Reviewer has confirmed their email address
Aftersales from LMC Cars Ltd in response to No faffing around
Thank you for taking the time to leave us such a great review! We’re so pleased you decided to pop in — sounds like it was meant to be. We really appreciate your kind words about our customer service, and we’re glad we could help make the end of a long day a successful one!
The guys at LMC were really busy when I went in to buy my Focus, but were still as good as gold. I'd definitely return/recommend.
Reviewer has confirmed their email address
Aftersales from LMC Cars Ltd in response to Good as gold
Thanks for your kind words Will - We really appreciate your patience during a busy moment, and we’re glad to hear the team still delivered a great experience for you.
I'm really happy with the car I chose but honestly, even happier with the service I got from Paul at LMC. He was brilliant & just made everything so easy and stress-free. You could tell he genuinely cared and I’d buy another car from him in a heartbeat. Definitely a 5/5 from me!
Reviewer has confirmed their email address
Aftersales from LMC Cars Ltd in response to Paul was amazing
Thanks so much for the fantastic review Abiola. We’re thrilled to hear you’re loving your new car — and it’s always great to hear when one of the team goes above and beyond, and we’ll be sure to pass your kind words on to him. LMC Cars Ltd
I bought a Mustang from LMC Cars in April and the service was absolutely fantastic. The team were super helpful and explained my finance options clearly, making the whole process stress-free. Really happy with the car and the overall experience – highly recommend!
Reviewer has confirmed their email address
Aftersales from LMC Cars Ltd in response to Perfect
What a great review James! We’re pleased to hear you’re enjoying your Mustang (great choice!) It’s great to know our team made the finance process clear and straightforward, and that the whole experience was stress-free. LMC Cars Ltd
Aftersales from LMC Cars Ltd in response to Fantastic Service
Thanks so much for your continued support James — it means the world to us. We truly appreciate your loyalty and look forward to seeing you again in the future! Thanks again, LMC Cars Ltd
Great service from start to finish. Mo was so helpful would definitely recommend.
Reviewer has confirmed their email address
Aftersales from LMC Cars Ltd in response to Great Service and communication.
Thanks for the five star feedback Marie. We’re delighted to hear that Mo provided such helpful service throughout, and your recommendation means a lot to us. Thanks again, LMC Cars Ltd
Purchased the car on Friday afternoon and drove it home. Charger lead was missing but they said they'd order me one for Monday. Got home and went to move car to get on my drive and it was completely dead. Called them 9am Monday morning to tell them I was calling someone out to replace the battery as I was supposed to be travelling on Friday night. No meaningful apology. I then received a call back asking to be informed of the price of the call out, which they told me was too much! They offered absolutely no solution to me and demonstrated no desire to fix my issue and said they would have a solution for Monday....even though my car couldn't be moved. I live 15 miles away from the garage, but there was no offer for anyone to come and attend. The RAC attended and replaced the battery. It was completely dead and not taking any charge, the mechanic stated that had they checked the vehicle before sale they would have known that. I forwarded on the invoice asking for reimbursement and a relevant amount of compensation for the loss of my weekend away and the time taken to resolve it MYSELF. It is now 11am Monday, No call to see if the car is now okay, no reply to my email asking for reimbursement etc.....after the sale, the service has been truly awful. Avoid.
Reviewer has confirmed their email address
Aftersales from LMC Cars Ltd in response to Easy sales journey, terrible service
Thank you for taking the time to share your experience Robert. We're truly sorry to hear about the issues you faced after purchasing your vehicle and for the inconvenience this caused you, especially over what should have been an stress-free weekend. Customer satisfaction is very important to us, and we’re committed to learning from this to ensure similar situations are handled better in the future. Again, we are truly sorry for the inconvenience caused and thank you for bringing it to our attention. Sincere apologies, LMC Cars Ltd
My son & Daughter in law bought a car today from LMC. They were amazing, helpful & really went above & beyond to help them. Serena was in particular really amazing. Thank you Serena for all your help.
Aftersales from LMC Cars Ltd in response to Brilliant service
Thanks so much for the positive feedback - It's very much appreciated. We'll be sure to pass your comments to Serena and the team. Thanks again, LMC Cars Ltd
I recently contacted LMC after seeing a car online & ended up buying the car without actually seeing it in person. Paul Phillips was extremely helpful, answered all of my questions & kept me updated throughout the process from purchase to delivery. I have to admit I can be quite impulsive & it was only after I had paid that I read some of the reviews & I have to say if I had read them before I probably would not have dealt with LMC however based on my own experience I am very happy with the service I received & absolutely love my new car.
I bought a car from these a good 5 years ago. This is a long term review of my gradual findings. 2 months in I'd found I'd had a faulty glow plug module and faulty bonnet struts. Warrantee covered the module and replacement battery (under protest - I load tested it immediately after purchase, failed), along with a failing aux belt. I then find evidence that the vehicle was an ex taxi, which would've broke the deal, while inspecting it. Overpriced a bit and they were reliant on selling me the finance I needed. Which was massively oversold adding another £1200 to a £6000 car, which when valued should've been a £5000 tops vehicle being just under 100k on the clock. I was also pushed for a deposit quite quick "someone else was interested in it and you need to secure it today" I got picked up in the vehicle so glow plug module fault was hidden, but in a way, they were doing me a favour picking me up allowing me to test drive it en route to the yard. Despite the massive oversell, the hidden faults and the unable to cold start the car, LMC were friendly, accommodating and reasonable. Naturally because I was financing the vehicle I couldn't offer any lower than what they were asking. While I waited for the finance to be sorted, I had a look through their inventory, a decent stock of vehicles at the time. I wasn't in a high pressure up sell situation and was made to feel welcome. I get I may have been "not the ideal customer" because I literally wanted THAT car, with nothing much else in my pocket but a drip fed wage. When quizzed about the vehicle specifics, the salesman couldn't really help me, kind of left me to do my homework, which I quickly learned and performed all maintenance myself over the vehicles 5 year life. It was scrapped out of choice, as Mercedes begins to be a money pit with nearly 80k added over it's life.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1980
| Excellent | 572 | |
| Very Good | 205 | |
| Average | 26 | |
| Poor | 2 | |
| Terrible | 3 |
LMC Cars Ltd
Whitepost Farm
North Ockendon
Upminster
RM14 3PP
| Mon | 09:00 - 18:00 |
| Tue | 09:00 - 20:00 |
| Wed | 09:00 - 18:00 |
| Thu | 09:00 - 20:00 |
| Fri | 09:00 - 18:00 |
| Sat | 09:00 - 18:00 |
| Sun | 10:00 - 16:00 |
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