I am writing this review with great anger because I find it unacceptable that in 2024 people still behave as if we were in a fairy tale world, where everything ends happily. My nephew, a 19-year-old boy, purchased a Fiat Abarth from this dealership for £10,995, an acquisition he was very excited about. The car was delivered to Worthing, but not for free: he had to pay £300 for delivery and £150 for the warranty. Two days after delivery, the dealership called to ask if the car was working properly. My nephew, who had only used it for 20 minutes due to a fever, said yes. However, as soon as he had the chance to drive it more, he noticed a loud noise in the gearbox when reversing, a problem that only appears in that situation. We immediately contacted the dealership to report the issue, but they told us he would need to bring the car back to them. Unfortunately, due to the expenses already incurred, my nephew couldn’t afford to do that. The dealership refused to pick up the car, insisting that it was his responsibility to return it. We then decided to have the car inspected by an authorized workshop in our area, obtaining an invoice that documents the problems found (see photo). I wonder: why sell a car that costs £10,995 if you knew it had a problem? The repair will cost nearly £2,500 plus VAT. If the car had been returned to you, you probably would have tried to change the price, but it’s important to remember that my nephew has the right, according to the contract, to return it within 30 days. I find this entire situation extremely unfair and concerning, especially considering that my nephew is only 19 years old. Nowadays, it seems that people only think about money without considering the sacrifices others make to purchase something important. The dealership's behavior has been simply disgusting. I intend to take legal action and share this experience on all social media platforms so that no one else has to go through a similar ordeal. I find it particularly unacceptable that during a phone call, my nephew was told that if he wanted his money back, they would deduct the miles he had driven. This behavior is a self-inflicted wound on your part. I am writing all of this to emphasize that a car should be thoroughly inspected before being sold. Your behavior has been disgraceful, especially considering we are talking about a 19-year-old boy.

My son bought a Fiat Abarth from this company, and I am truly disappointed by their behavior, as we were not treated well when the cars have problems! If there are issues with the cars, you should say so. My son made sacrifices to buy it, and what did you do? You knew about the problem it had and made him spend additional money to have it checked at an authorized dealership. 😡 Is this how you treat customers? 😡 I will proceed with legal action; a 19-year-old should not have to deal with the psychological impact that you have caused him by selling him a car that is not in good condition. 😡

Amazing friendly service and so helpful with everything. Thank you very much. Happy Customer :)

Brought a MG suv from longmans garage. 5 star service, hassle free, all the team were very friendly and helpful. Would highly recommend buying a car from longmans garage.

I went to look at a car and had help from Robbie who was absolutely fantastic! Took the car out for a test drive and Robbie got it in immediately for an MOT after I decided I wanted to buy it, he then dropped the car off to me all within a few hours. Very pleased with the service!

This is the second car I have purchased on HP with Robbie at Longmans motors and I am very pleased with the service I received. Very helpful and accommodating the process was made easy. Always a pleasure doing business.

Robbie was very helpful when I enquired about a car. I went to see it, had a test drive and purchased it today. Lovely little car, all ready for me, lovely and clean, like new. Sorted all my paperwork out for me and my tax. No pushy hard sell which I prefer. Thank you guys Sharon

Recently brought a car from Longman’s motors, cannot speak highly enough of the service I received, let me look around and we’re there to give advice and help when I needed it with out being pushy, really happy with my new car and would highly recommend.

Very pleased with the service I got nice guys very quick I paid deposit and car was delivered to my address the next day and I'm the other side of London once again thank JC