Worst experience ever. Came with my partner and her mom to buy a car. Was looking for a class mercedes, and at first salesman James was trying to help us find a car and match our price. And when we finally found one we have put a deposit and waited for a call to come for a car. When the car arrived he sent us a contract with the price that we didn't agree on, and after I called him and said that is not a price we agreed on, he told me that i am not true and that I am lying. So basically he wanted to say that 3 of us lie. And after few minutes of arguing he admitted we are right, and tried to change it, and he did it. Then tomorrow we finally got there for a car, and tried the car and we liked it and just had to wait for finance to approve us. We waited there for few hours and nothing for them. After all they told us they don't work anymore and send us to go home and they will call us. We were waiting for days, and nobody gave us a call until I decided to call them after few days, and they just told me u weren't accepted for finance. When I asked why, he didn't give me the answer, and when I asked why you didn't let us know that he was lying again that he just wanted to call me but i did it just before him. So i asked him to get us our refundable deposit back, and he said no problem, but i am still waiting for that. Hopefully i won't have to call them again, cause i don't want to have contact or do the business with that car house never again... Worst experience ever!!!!

Terrible service and do not recommend. Sales agent James in Ashford has been dealing with us. First, after an agreement on the car and the price, he sent us a contract a couple of days later (we had to chase him for about 2/3 days as he was not answering) with a different increased price(!!) telling us this is what we agreed on and 3 of us was there and we all know what we he said. He basically told us we are lying. After a couple of minutes of discussion he said he did not read the contract and that someone else from finance changed the price probably. Whatever he said was to stall us for weeks. We had to chase him up for every single thing, and all he did was misguide us and give us false hope. We just wasted all of our free time to deal with this company and James, hopefully he won’t stall us for the refund as well, even though I wouldn’t be surprised.

I brought a Mercedes c class coupe 300 from this dealer ,The salesman, Marios Zagoris, was excellent throughout. Nothing was too much trouble and everything went smoothly, from the test drive to picking up the car. He explained all the controls etc and linked my mobile to tge car for me. Overall, a great experience and would highly recommend. 10/10

Very pleased with the service & customer care by Ryan.

Poor service. Told a load of lies. Car been back 4 times faults not fixed. Brake discs were lipped on pre sales check not repaired but new brake pads had been put on . Not willing to help want a refund on car had it 3 weeks list 6k. Stay away from this dealership poor poor service.

Thank you Ellie for all of your help!

Excellent service from the whole team. Thank you. Nothing was too much trouble. I can't recommend them highly enough. Even the Sales Executive, who dealt with us 12months ago, came over to see how we were.. Brilliant...... that's why I choose Mercedes Benz.

All good pre-sale. Then, when you collect the car they insist on a Google review there and then. I now know why! Calls never returned, further assistance is virtually inexistent. Software update booked by phone and told it will take about 1 hour. Arrived and was told the same 1 hour wait. 5 mins later I was told it might take 3 hours. I had left a small puppy on her own thinking I'd be back quickly, but instead I ended top having to walk around for 3 hours and then rush back. I will not be returning to this dealer.