Where do I begin?! This dealership has failed on every front. I can't get the service completed on my car as Lookers will not return my calls, emails etc to get booked in. It is impossible to get a loner car. Sales do not follow up when enquiring about a new car and a test drive. I have contacted lookers including the Lookers Customer Service & Complaint Resolution Team who did not reply either! I have cancelled my service package and will not be buying a new car from them. Avoid like the plague.

I would avoid using Land River Bishops Stortford for any further purchase. In summary, they are poor communicators, admin is atrocious and meant signing multiple versions of the same form, the online reservation fee still hasn’t been refunded over a month later. You get fobbed off with one excuse after another when it’s quite clear that they just can’t manage the basics

Rude and unprofessional They hold my car unnecessarily for a while to justify the charges. They failed to match and provide me a curtesy car. Receptionist over the phone line said, “” that’s how we operate and we can not guarantee to give you car when your car breaks down””. This is how ends up when private companies operate as they wish. The person who is in charge to repair my car said that technician worked only 4 hours on my car during whole week. I believe they lied and they have not done anything rather than Land Rover road assistance recovery report which I gave them. I called Land Rover headquarters and raised the case and I am preparing to raise my complaint to ombudsman as well. Whole experience is disaster and absolutely poor. They are not honest with what they say over the phone and they just want to say some thing quickly and get rid of your call. This was my first experience having Land Rover entire my life as I am Merc fan. I think I did wrong thing that I switched my car brand. Receptionist also said over the phone if I am not happy with service I can collect my car and take some where else. I asked them to give my voice call record and I will inform media about this experience.

Appalled by if any customer service Iv asked over 3 weeks so far a member of management to contact me or CEO and nothing? My car was 6 days old then warning light and charging system fault detected light came on and it’s been ongoing and never left the garage I’m still paying for this car Waited 5 days for a courtesy car Waited over 2 years for a velour Range Rover And Iv been in tears with frustration of being just left and palmed off! What a disappointment

Terrible Cars. Massively problematic cars. Voted the most unreliable car, Constantly needing repairs. Same things keep breaking time and time again. Dealer doesnt return your call, Unless you owe them money. Land rovers just wants to take as much money as possle from you. So many land rover owners regret ever buying a land rover. Google it for your self DO NOT BUY A LANDROVER,

I purchased a Jaguar F type online for delivery on 27April/2022. The car was never delivered. During delivery they phoned me and said a warning light came on. It was then returned back to the dealer. I was unable to find out the problem with car, then on the 12/May/2022 the dealer salesman agreed to refund me. I still NOT received any refund,!. I will be taking legal advice after Saturday 09/July/2022 I have still, never found out the problem with the car?

Rob in sales was great

Great dealer kept me updated

Vehicle submitted for service and Warranty repair 22nd Sept. Almost three years old but only 8725 miles. Spare tyre pressure warning light on dash. Spare tyre monitor required recalibrating. Dealer, renowned in the area for poor service where customers are an inconvenience, insists on charging £93 for repairing this fault. Lost proxy appeal to Service Manager who wouldn’t speak to me. This is my twelfth new Discovery and Lookers still don’t understand why I buy them from Marshalls rather than Lookers.