Vehicle submitted for service and Warranty repair 22nd Sept. Almost three years old but only 8725 miles. Spare tyre pressure warning light on dash. Spare tyre monitor required recalibrating. Dealer, renowned in the area for poor service where customers are an inconvenience, insists on charging £93 for repairing this fault. Lost proxy appeal to Service Manager who wouldn’t speak to me. This is my twelfth new Discovery and Lookers still don’t understand why I buy them from Marshalls rather than Lookers.

Service booking made about a month ago (for first available date). On the day tried to call to confirm the time. No answer from Lookers. Decided to go around at 9am as remembered that being the time. At Lookers no record of appointment was found. They wanted to know who had taken the booking - hard to remember after a month. It seems since we could not find a booking confirmation the fault was ours. Bookings confirmed on the phone are not valid. This is not the first time there has been a problem with phones not being answered either. Last time I mentioned it the retort was:' We've been here all the time'. Perhaps - but clearly not answering the phone. Will now give Hatfield a try - let's see if they can do better.

I found it very relaxing friendly helpful at the Bishop Stortford showroom I found the staff very professional and good service Lee who look after me with buying my new Discovery Sport went the extra mile I am a very happy customer Thanks Lee

We have been buying cars from lookers bishop Storford for over 3 years and they have always been amazing. The staff there are lovely and helpful. Staff are always trying to do the best they can for you and make sure your experience with them is the best it can be. We have had over 5 cars with them and they have all been top quality with no faults. I would not recommend going anywhere else then here.

Bought a used Range Rover with relatively low mileage and assured it was in perfect condition and had been put through their multi point inspection. Collected the car and started our journey home..... the car wobbled all over the road, gearbox was clunky, strange noises from the back axle, brakes didn’t work as they should, steering was very heavy so I contacted the dealership as soon as I got home. A few days later they came to collect and it’s been a nightmare for 6 months since. Buckled wheels, distorted hubs and discs, failed Dash screen, electrical problems galore, Gearbox, transfer box, suspension, dropped door.... yes, all discovered on the journey home and despite being back to the dealership 6 times, the last time they delivered it back, still with many of the issues remaining, someone had obviously left the door open in the rain and the drivers door card is completely stained and ruined. They continuously use many excuses to list but every time the car comes back, it still has most of the old Issues and always a few new ones. In 6 months, the dealership has had the car at their workshop for over 4 months, Having to now go through Land Rover to get my money back as the dealership treat their customers terribly.

Be wary of the 5year service plan . They will find a way to void the 5th year service via either mileage restriction or time bar despite service indicator only just coming up

had the money to buy a new car but no one at Loookers Land Rover in Bishops Stortford was interested in returning my calls, eventually went on carwow and bought the car from the southend dealership. now trying to book my first service and gobsmacked its going to cost £639!!!!!

My wife and I both bought Freelanders from Lookers Land Rover Bishops Stortford around six years ago. From the beginning, Dayle, the gentleman we were dealing with, was the best I’ve come across, helpful, knowledgeable, everything you’d expect from a proffessional. The service department were less so. A series of issues were eventually sorted and, a year ago, our Freelanders were swapped for Discovery Sports. Again, Dayle was so easy to deal with. Unfortunately, the overall competence and customer service levels from Service has continued to leave a lot to be desired, it has, in fact, deteriorated. I have just come off the ‘phone having changed both service plans to another Land Rover service Centre. We are both thoroughly fed up with having to have protracted discussions every time a vehicle is at Lookers for work. Would I buy another car from them? Quite possibly, Would I have it serviced / maintained there? No

My car has been in this garage 5 times in 7 months, never fix first time the issue and they never call back when they promise. Car was in for brakes, Said they would order and call within two weeks, been two months heard nothing! Heard from others in the waiting room that they try very hard to palm you off and avoid sorting issues under warranty, have to say this appears to be true from my experiences. Nightmare dealership, leave well alone and go elsewhere.

Went to buy car on part exchange from Lookers in Bishops Stortford, they added additional £1,500 extras they had previously told were part of price, when said we didn't want to progress with deal and wanted my car returned turned out they sold my car and when I went to their office to get my deposit back and money from my car they refused - still in dispute and shocked at treatment - I had been a customer for 8 years until now - avoid this branch of Lookers at all costs.