When I brought my car the stereo did not work properly. When I told lookers they directed me to contact Wolverhampton to get it sorted. The issue was still not fixed for several months. I had been to several appointments to get my car checked at Mercedes Wolverhampton and they just send me back with no work done on the car. They then quoted me £1700 to get the part fixed after 7 months of waiting. I contacted the manager of BMW stoke on Trent who then made me wait several weeks for an answer on such a high cost due to a fault that was already present in the car. The manager was not useful and still was quoting a high amount. I would not recommend buying a car from them. Very poor service.

Very shocking and poor service received from this lookers dealer in Stoke dealing with Adam Melville. Bought car BMW X2 18 plate on Tuesday the 14th, I was told that battery for emergency assistance future needed to be changed but they did not have time because I was already on my way, They arranged to take it to a BMW dealer near my home Sytner Harold Wood. After diagnostics the problem turns out to be much bigger than just a battery/ light change. Water Ingres in Ariel cover so basically been sold a car with a leaking roof. No support received car is currently still at the dealer (Sytner Harold Wood) and they expect me to collect and drive a car with electrical fault back to stoke on Trent with a repair cost of £2755.67 which they are contesting. Two BMW main dealers not agreeing on the cost and repair for a car is very worrying. Very attentive pre-sale and shocking after-sale once they have taking your deposit. No courtesy car and I am stranded with no car. Absolutely shocked by this Lookers dealer and sales person Adam Melville! STAY AWAY! Definitely taking this to court.