Awful, unpleasant experience, staff providing one information on the day then lying about it the next day. Car left for service with no faults and puling to the side after being picked up. Lookers staff and manager claiming there is nothing wrong with it. Please avoid and don't leave your car there as it will become damaged.

We visited Lookers yesterday and had Neil Morris as our sales car representative. We found Neil extremely polite, well mannered he was very professional and knowledgeable. The experience for start to finish when we drove our new car off the forecourt was exemplary. Much appreciated Mark and Julie Benton.

I bought a car from dacis Neil morris was amazing, helpful and answered any questions, would go back thankyou Neil much appreciated

My Nissan was in for a 3rd year service and MOT. 18/05/2023 This was all managed by Michelle Brown service adviser. . Michelle demonstrated very professional and excellent customer service throughout the visit.

I arrived to fulfil an appointment with CarWow to find nobody knew anything about it.Not a good start for someone with a 'written off' car and several broken bones,However Michael Mason came to our rescue,making it clear that he was unlikely to be able to match Car Wow's offer.An hour later we were happy to purchase a Juke.Michael was informative,reassuring,made us aware impartially of 'add on' options.We had never driven an automatic car,Michael overcame that anxiety by giving my wife the opportunity to drive such a vehicle. Michael allowed to make an informed purchase.

Gary Wood 3 reviews 4 months ago Yet another great service experience from the team at Looker Nissan. Kept up to date from start to finish on the service of my Navara pick up. Siobhan was very polite and friendly and sorted all the paperwork in a few minutes and i was on …More 1 Lookers Nissan Chester (owner) 4 months ago Thank you for your 5 star review, we love to receive customer feedback and I’ll delighted that you enjoyed your experience. Many Thanks Daniel Mann (General Manager) Elizabeth Rayner 1 review 4 months ago I spoke to Mark Jones the manager, on the phone telling him what type of car etc we were looking for, he was so helpful we made an appointment to visit. On arrival we were introduced to John Adams who made the choosing of a new car a …More Lookers Nissan Chester (owner) 4 months ago Thank you for your 5 star review, we love to receive customer feedback and I’m delighted you enjoyed your experience. Many Thanks Daniel Mann (General Manager) Nathan Vernon 1 review 3 months ago Experiance was excellent from start to finish! I was greeted with a warm and friendly welcome from John and Jack to myself and my family. The whole process was effortless and everything explained was easy to understand. …More Lookers Nissan Chester (owner) 3 months ago Good afternoon Mr Vernon, Thank you for such a great review and for your comments. Both John and Jack will be thrilled with your feedback! If you need any further assistance please don't hesitate to contact us Kind regards, Tracy Bettany - Sales Manager Duncan Roberts (Duncs) 7 reviews·3 photos 4 months ago Brett saw to us today and dealt with us to arrange for my mums replacement mobility car. Huge thank you Brett for your extremely friendly and professional manner. What would usually be a dull tedious chore turned into quite the opposite. Many thanks. Lookers Nissan Chester (owner) 4 months ago Thank you for your 5 star review, we love to receive customer feedback and I’m delighted you enjoyed your experience. Many Thanks Daniel Mann (General Manager) FIRE420 SHOUTOUT 1 review 3 weeks ago NEW Went to see Donna from Nissan who is the motability specialist. And I can not recommend her enough to go and speak to if you have questions. She has been so helpful all the way through. Even when I needed extra things done and pestered she …More Lookers Nissan Chester (owner) 3 weeks ago Good afternoon, Many thanks for leaving such a fantastic review and for your comments about Donna. Donna really does pride herself on her customer service and we are thrilled to read such great feedback! If we can be of any further assistance, please do not hesitate to contact us Kind Regards Tracy Bettany - Sales Manager Kim Darling 1 review 2 months ago Donna was exceptionally helpful and made us feel really welcome with her relaxed approach and sales method. Went above and beyond to make sure we weren't waiting long for our new car. Fantastic service. Lookers Nissan Chester (owner) 2 months ago Good morning Miss Darling, Thank you for taking the time to leave this 5-star review for Lookers Nissan Chester and for Donna. We really do love to read such great feedback and if we can be of any further help please do not hesitate to contact us Kind regards Tracy Bettany - Sales Manager Mark Taylor 2 reviews 2 months ago John & Jack were exceptional. John is very knowledgeable about the financing and aftercare packages (warranty & servicing) and put me at ease. Jack is a trainee but can see him being of a similar sales calibre to John. Overall I would highly recommend John (& Jack) and this dealership for you next car. 1 Lookers Nissan Chester (owner) 2 months ago Thank you for your 5 star review, we love to receive customer feedback and I’m delighted you enjoyed your experience. Many Thanks Daniel Mann (General Manager) Rebecca Boyd 2 reviews 4 months ago We have recently purchased a used vehicle from Renault Lookers, Chester. We dealt with their sales advisor Matthew, who was extremely knowledgeable about a range of cars and found us a car that matched our needs as a family. The dealership …More Lookers Nissan Chester (owner) 3 months ago Thank you for your 5 star review, we love to receive customer feedback and I’m delighted you enjoyed your experience. Many Thanks Daniel Mann (General Manager) lynn walker 6 reviews a week ago NEW If there was more stars I definitely give more than 5 stars. Neil has been absolutely outstanding with his service couldn't have asked for anymore, he has made sure the process has ran smooth even going out of his way to …More Lookers Nissan Chester (owner) a week ago Thank you for your 5 star review, we love to receive customer satisfaction and I’m delighted you enjoyed your experience. Many Thanks Daniel Mann (General Manager) Toni Ives 3 reviews a month ago Recently bought a Nissan through lookers Nissan and the service was fantastic! Dealt with Neil Morris who I couldn’t recommend more as he wasn’t pushy listened to what I wanted and even got me the deal I wanted for the car I had been …More Lookers Nissan Chester (owner) a month ago Thank you for your 5 star review, we love to receive customer feedback and I’m delighted you enjoyed your experience. Many Thanks Daniel Mann (General Manager) Holly Edwards 2 reviews 3 weeks ago NEW Amazing service from John from start to finish when I went to purchase my new car. He spent 2 full days going through every option with me and answering every question I had. So so pleased with my new car and very thankful for all of his help! Lookers Nissan Chester (owner) 3 weeks ago Thank you for your 5 star review, we love to receive customer feedback and I’m delighted you enjoyed your experience. Many Thanks Daniel Mann (General Manager) Nigel Cooksey 2 reviews 3 months ago Excellent customer service from initial enquiry right through to collection of the vehicle .Neil the Sales Executive was very knowledgeable and explained in plain English the many options available to me. Neil checked my understanding at …More Lookers Nissan Chester (owner) 2 months ago Thank you for your 5 star review, we love to receive customer feedback and I’m delighted you enjoyed your experience. Many Thanks Daniel Mann (General Manager) Steve Thompson 1 review 3 weeks ago NEW Absolute brilliant service today from the team at Lookers Nissan, Sealand Road Chester , my Juke was picked up for a service on time by Rob and I was kept informed at every stage of the service. Great checking it on line as well and my …More Lookers Nissan Chester (owner) 3 weeks ago Thank you for your 5 star review, we love to receive customer feedback and I’m delighted you enjoyed your experience. Many Thanks Daniel Mann (General Manager) Liz Johnson Local Guide·32 reviews·4 photos 2 months ago Amazing service from Lookers Nissan Chester. I went in with quite a major issue. They sorted it out while I waited, to my total satisfaction. Claire and her team are fantastic in my opinion. Lookers Nissan Chester (owner) a month ago Thank you for your 5 star review, we love to receive customer feedback and I’m delighted you enjoyed your experience. Many Thanks Daniel Mann (General Manager) Helen Edwards 2 reviews 2 weeks ago NEW Amazing service from John throughout the whole process of changing mine and my daughter’s car. He spent 2 days explaining everything to us and making sure we understood every option available. Very very pleased! Lookers Nissan Chester (owner) 2 weeks ago Thank you for your 5 star review, we love to receive customer feedback and I’m delighted you enjoyed your experience. Many Thanks Daniel Mann (General Manager) Linda Crozier 4 reviews a week ago NEW This is the 2nd time I hired a car through mobility Chester. Each time I met Donna who was really friendly and knowledgeable. She kept me updated during the process. The show area is immaculate and I the coffeemachine was a bonus. When I …More Lookers Nissan Chester (owner) 6 days ago Thank you for your 5 star review, we love to receive customer feedback and I’m delighted you enjoyed your experience. Many Thanks Daniel Mann (General Manager) Ray Williams 2 reviews a month ago I would like to say a big thank you to Donna from the Motability Section at Nissan Chester. My Wife and I had a wonderful service when we came in search of a new car. Donna was very caring and extremely helpful and we were not rushed at all. Thank you Donna .😀👍😆 Lookers Nissan Chester (owner) a month ago Thank you for your 5 star review, we love to receive customer feedback and I’m delighted you enjoyed your experience. Many Thanks Daniel Mann (General Manager) Lindsay Gibson 5 reviews a week ago NEW Absolute top class service from Neil morris. A pleasure to deal with and we had a few minor things to sort in order for the deal to progress and it was dealt with swiftly and smoothly by Neil! Will certainly be using him / the dealership again when we look to re finance - thanks so much Lookers Nissan Chester (owner) a week ago Thank you for your 5 star review, we love to receive customer satisfaction and I’m delighted you enjoyed your experience. Many Thanks Daniel Mann (General Manager) Ken Telford 2 reviews 5 months ago Would have been nice for the car to have been available when I turned up for my BOOKED test drive. The valeting of the car was poor and the tire inflation kit holder was missing which I had to go back to have it replaced. I also have to say that a man called Lucian gave EXCEPTIONAL CUSTOMER SERVICE to me and my wife. Lookers Nissan Chester (owner) 5 months ago Good morning Mr Telford, Thank you for leaving this 4* review for Lookers Chester and for your feedback. Please accept my apologies that the valet was not up to standard and that the inflation kit was missing. Thank you for your comments about Lucian, we will pass your comments on. If we can be of ay further assistance in the future please do not hesitate to contact us Kind regards, Tracy Bettany - Sales Manager Jenny Morris 10 reviews·2 photos 2 weeks ago NEW As always Donna Atkinson was amazing at helping me with my mobility car. From beginning to end she is extremely professional and couldn't do enough for me. Donna is a 5☆ employee. Thank you so much Donna Lookers Nissan Chester (owner) 2 weeks ago Thank you for your 5 star review we love to receive customer feedback and I’m delighted you enjoyed your experience. Many Thanks Daniel Mann (General Manager) Ukg 17 reviews·1 photo 9 minutes ago NEW Kashmir Singh (salesman) actually lied to my face he shook my hand looked me in the eye and told me he did an oil change as he took my money because he knew i would not buy the car without it nearly 15k miles no service lol Professional. Turns out he did not service the car and allowed me to drive off not crazy i know but the oil filter collapsed inside the housing (pictured) it had to be Dug Out i was very lucky and i really tried to avoid this and Before i found this out i tried to contact and make them aware it had not been done i was flat out ignored again and again for months call back nope email reply nope nothing . i just kept pushing finally got through to someone high up who appologized again and again said "if it was agreed it should be done" booked car in to be done and it seemed like they cared then the day after the dealership manager called me and he called me a LIAR asked me to prove what Kashmir said 😂 and he basically hung up without giving me a chance to speak he also said too much time had passed since purchase then informed me that kashmir had LEFT??????? No wonder i couldn't get an answer he was my contact. I obviously kept calling. I sent an email to complaints i still have all the emails I was contacted by the main office manager from head office who tried to deal with it appologized again asked to refund my Service so i accepted could have just sorted it then no problem right NO apparently the site manager denied it a day later and said i needed to take the car 75 miles back so they could Look at it LOL i read the reviews and soon realised what kind of dealership they are NOPE whats worse is that Lookers may not realise whats happening at that dealership honestly i would never buy from this place again 20k performance car they sold it to me by lying they knew what they was doing this was INTENTIONAL then they accused me of lying and when i found out he lied to my face they ignored me again and again i just kept going and they STILL after admitting all of it wiggled there way out of refunding me Hence this review. if you read this and you are thinking about buying from here WALK AWAY or at least read the reviews and look at my photo. Do you really think if that oil filter would have completely gone they would have sorted a new engine i was so lucky and i even tried to prevent this in the first place. Madness 😂.

Donna couldn't do enough for y daughter she was very helpful and was able to answer all questions

Came to get a car on mobility Donna was very helpful was so welcoming and couldn't do enough for me