Ben Hastings was very helpful. Would recommend

4 days post buying a van from this dealer it displayed engine light followed buy service and oil lights. After haven been told it has a full service history in the glove box to then it’s not in there and will have to wait till we are booked into the garage to see it.. (obstructing myself from finding out they had lied and it had a year missing 10-30% reduction in value for a partial service history..) after working out for myself I could access it myself through their app… offered a free service to make up for it … Had a almost 3 month wait for their next one day appointment… issues then came back and has been in a future 2 more times (which they had Availability to get me in the following week for a week with a courtesy van!) on the same issue.. husband has since rang and been Promised from a manger on going issues are covered post warranty and that they would provide this in writing. 4 days later still nothing rings again get told to wait for a call from the mangers manger still no call back days later… Start a online chat today and only then have been provided a link for complaints department so they’ll have a record of it.. Have been told DPF may need replacing but won’t be in warranty because it’s under wear and tear yet 4 days is definitely not wear and tear especially after they had it sitting for months before being sold… Financial ombudsman case started, it’s been 6 months and they still haven’t sorted an issue that it was sold under a ford used approved… Terrible communication have had trips made to collect my van and be turned around cause they hadn’t phoned me to update they had extend the courtesy van as they had to order a part after saying the van was only available for the day see you later.. Me and my husband work 7 days a week and have now lost out on work, had 4 round trips back to the garage to be ignored. Have both always had fords and told others to right way to go about getting people to boycott them.

I have been more than happy with the friendly service I’ve experienced at Lookers in Colchester, in particular from Rhiad. He helps in every way to make the transaction as smooth and easy for the customer which I very much appreciate. Thank you very much

Just bought a used vivid ruby Puma from Alan Chandler, The car on collection yesterday looked in showroom condition both inside & out, very pleased with the car. Alan was really helpful, polite and friendly which was great as I do find buying a car a bit daunting. He answered all of our questions and explained the benefits of other services available. Alan was very professional throughout the whole process. Great service all round. Also met Oliver who remembered us from when we bought a car a few years ago. Thoroughly recommend Lookers Ford Colchester.

Very helpful from start to finish , explained everything clearly Ben Hastings my sales executive was polite and friendly , would recommend

Recently purchased a 2 year old Kuga from Lookers Colchester. The process from initial viewing to completion of all paperwork and collection went without a hitch. Alan Chandler in sales was most helpful and very professional throughout answering all questions we had, also correcting a couple of minor blemishes prior to collection. Great service would recommend.

Patient, helpful and knowledgeable,

I recently bought a second hand Ford Kuga from Alan Chandler at Lookers Colchester. Alan gave me a first class service from start to finish and I would recommend him and Lookers to anyone buying a car in the area

I cannot fault the service I received from sales executive Riadh at Lookers Ford ,Colchester from point of interest in a used vehicle ,receiving a short video of same ,going for test drive to point of purchase . He listened to what I wanted and how to achieve it .I cannot fault the promptness of ordering a new part either once I reported it after collection .He is polite ,courteous &,possesses excellent customer service skills .Nothing was too much trouble

I recently bought a used car from Lookers Ford Colchester. I experienced problems with Emac in trying to change the service cover from my old vehicle to the new one. In frustration I telephoned Colchester and spoke to Mr. Alan Chandler. Although he did not actually sell me the vehicle his reaction was absolutely superb. He willingly took over the problem and contacted Emac on my behalf. Thanks to his kind interventions the matter was promptly resolved and my service cover transferred to the new car. I am greatly indebted to him, thank you Alan. Maureen Nichols