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15 reviews from our car dealer reviews community
Leave a review for Lookers Nissan Newcastle
Leave a review

15 reviews from our car dealer reviews community

Leave a review for Lookers Nissan Newcastle
Leave a review
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"Worst Dealership EVER"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Unprofessional, discourteous staff & extremely unhelpful. I will never go back, despite having bought 3 cars previously from Lookers Nissan Newcastle

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" In for a recall... excellent service"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My Juke was on a recall for the rear child locks, took it in to get it sorted. Everything went fine. Just had a call from Craig to check everything went well for me and I have to say that the follow up was as good as the actual service. I'm going to return there to look for a newer car than the one I have and I have no doubt that the service then will be just as good as the service I have just had.

"New Used Car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Curtis (Dixon) and the team did fantastic job in making the experience smooth and stress free. For my dughter. From the moment we walked into the dealership, we were was greeted with warm smiles and great customer service and dealt with swiftly. The purchasing process was smooth and efficient with Curtis making sure my daughter was well-informed about the pricing, financing options and additional services/packages available. Transparent and honest throughout the entire process, ensuring that I felt confident and comfortable with my decision. Knowledgeable, attentive, and patient, taking time to understand her needs and preferences, guiding us through the various options available. Pick up day went smoothly too. The vehicle was freshly valeted and Curtis took the time to explain its features and functionalities. Professionalism, friendliness, and expertise of the staff made buying an enjoyable and stress-free experience. I highly recommend Lookers Newcastle to anyone in search for their next car.

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"Outstanding service and a great car!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I saw a Nissan Qashqai for sale and initiated contact to learn more about the car. My first point of contact was Peter Coundon who, along with Anthony Wills provided outstanding service, really above and beyond any other dealership I have dealt with and in my 67 years I've bought a few cars! From my first enquiry to driving away in my (new to me) car a few days later I can honestly say I've never been so well looked after in my life. I wouldn't hesitate to recommend Nissan Newcastle to anyone looking for a new or used car. If you manage to be looked after by Peter or Anthony you won't be disappointed, Nissan are lucky to have them. Thanks lads, you're both absolute stars and great ambassadors for Nissan sales.

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"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thought I’d treat myself to a Juke. Had fantastic service from Kieron Parsons - my partner and I were very impressed with the service and help 😊

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"NEW MERCEDES BENZ"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

All staff were fantastic with finding me my new car. Definitely recommend.

"My New Juke"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Loving my new car - definitley worth waiting for! All the staff were friendly and helpful, especially Gail Squires. Gail was very helpful and kept me up-to-date. Superb follow up service too 👍 Thanks

"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After having a bad experience with a previous car dealership we came to Lookers and decided to buy a Nissan Qashqai, James Dean helped us with any questions we had then we had a test drive , when we came back James went through everything again. When we came back to pick the car up it was like a brand new car . Thanks for all your help James !

"New car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great customer service from Mike woods from the minute l walked in till the minute l left lookers Nissan Newcastle. Helped me purchase the car of my dream with excellent great service.

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"Very poor service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a used car from here costing more than £25K only to find a few months later that it needed over £1000 worth of work done. Sales team offered no compensation whatsoever. Will not use them again.

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Dealership Information

Lookers Nissan Newcastle is an Franchise dealership that is based in Newcastle upon Tyne. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
15 reviews4.1 out of 5 stars — Rated Very Good
Excellent
12
Very Good
0
Average
0
Poor
0
Terrible
3

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  • Contact Information

    Address

    Lookers Nissan Newcastle
    Portland Road
    Newcastle upon Tyne
    Tyne and Wear
    NE2 1AR

    Get in touch

    0330 017 1578
    https://www.lookers.co.uk/nissan/contact-us/newcastle-nissan/

    Opening times

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    Dealership Statistics

    80%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Lookers Nissan Newcastle

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    Directors: XXXXXXXXXX
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