After sales experience poor. Don’t try to claim on the warranty or expect a call back, ever! They simply aren’t interested. Volkeswagon uk absolutely useless as a customer service. Interesting all the positive reviews on trust pilot which was at 2.5 stars last year!! Please don’t add a comment asking me to contact you to discuss. Tried that and you ignored me!

Never in all my days have i come across such bad service, even Mike the branch Manager thinks its ok to treat customers with disrespect and distain. Avoid like the plague!

Total time wasters and poor service. buy from someone else, anyone else.

Awful customer care experience, be really careful to read the small print if they offer you a courtesy car, they charge you for any extra days incurred by themselves not being able to complete a repair. Then VW UK show no compassion. Will not be buying from VW again.

Pleased with the Customer service that I received today from Kieran. Very helpful and also explaining the process of my vehicle service today.

Went to Lookers last winter, salesman lacklustre and disinterested. Nevertheless went back in April, ordered a new VW Up. From that moment had to ask twice for details of order to be sent, rang several times to ask when car would be delivered. Was not offered test drive, or familiarisation drive. They had the cheek to pressure me to answer 'yes' to the VW survey, threatening that salesmen would all lose 20% of their wages if I said 'no'. I have repeatedly asked for leaflet on Roadside Assistance, and nor was I told this was part of the deal. I only found out when my car would not start and I rang Lookers. E mailed new car sales, no reply, rang yesterday, he didn't seem to know what to do. Promised to ring me back, he has not. Totally fed up with them, they've got their money and not interested. Would not recommend them!

Just purchased a used car. 1st class customer service from Daniel and Stuart. I would recommend Lookers to anyone.

Interested in a vehicle, had email contact with Keith. Received information on the car, requested the deposit info & was told could pay on collection. Great I could travel down at the weekend. I then asked if he could send the 142 inspection record (no reply) so asked the next day. Received an email 48 hrs later, sorry car was sold yesterday!?

I called into Lookers Volkswagen in Preston to enquire on one of their used vehicles ( 18 plate TIGUAN R Line ) , we were met by a sales person who asked if he could help , I told him that I was interested in the particular vehicle , he asked me to follower him in to the showroom, which we did , he went to get his I pad and returned , confirming the vehicle was still available . I then asked if their was any movement on the price if there was no part exchange , the response was NO , the price is non negotiable, with this in mind I left . The sales persons attitude was negative , disinterested and shocking , my suggestion is for the company to employ a mystery shopping company to give an accurate overview of this lack lustre company.

Lookers VW in Preston have knowledgable friendly staff, the sale and collection of the car was quick and organised.