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Scott was brilliant from start to finish he's a credit to your company I would definitely buy from you again no problem nothing was to much trouble for him keep up the good work thank you Teresa and Sean
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Sead was brilliant from start to finish and was very helpful. I recommend asking for him when you enter the dealership. Car is great too. Very pleased to made the purchase.
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***WARNING!!!***. Whatever you do, do NOT use Renault Stockport. As you’ll no doubt see from Dipan Thacker’s earlier review, when something goes awry this garage is not interested in the slightest. I recently had a breakdown in my vehicle which is covered by a 5 year manufacturers warranty. No problem, I’ll get it sent to my local dealership for them to carry out their LEGAL, moral and contractual obligations. Easy right? No. Despite knowing that the car was undriveable (fuel pump failure) and despite knowing it is under warranty they turned the car away. Evidently they are too geared up to bringing money in and don’t give a second thought to fixing faulty products. They said they could get it in for repair in mid August. Mid August, I kid you not!?! 2 months!?! So, because they turned the car away the breakdown company were unable to deliver it to my location of choice, meaning that it became a chargeable job to deliver it elsewhere, or incur storage fees at their depot. Not the fault of the breakdown company as it’s not unreasonable to expect a main dealer to accept a car in a breakdown situation, that is under warranty, so that they can complete the repairs. As a result, it went to another Renault dealership, to my inconvenience and it ended up costing me £301.97 for the recovery fees. Yes, it has cost me money to return a product that has failed for them to conduct repairs that they are legally obligated to perform. To add insult to injury, the item that failed was the fuel pump. It is documented on the owners forum circa 2.5 years ago that this s a known recall item, as shown in the following link; https://www.renaultsportclub.co.uk/forum/renaultsport-models/megane/141411-recall-and-service-items-rs4-fuel-pump-and-spark-plugs Despite them having my car for a number of weeks last summer when it previously failed they failed to pick up this recall item. Despite them also later having the car for a service last September they again failed to pick up this recall item. Part of the service is supposed to be a ‘health check’ but if they cannot be bothered to check for recall items, it begs the question of what other corners are they cutting? If they had done these checks this entire situation could have been avoided. There are rules set out by the FCA around ‘consumer duty’ which is why I have issued a letter before action to Renault UK and I fully intend to pursue them through the legal system. What’s the point in a warranty if they refuse to take vehicles in to conduct the warranty work? I’m sure they use the ‘5 year warranty’ as a nice little sales line but do NOT expect any assistance from Renault Stockport when something goes wrong. As much use as a chocolate teapot and as long as I have a hole in my backside I will NEVER give them another solitary penny.
Josh Slater was knowledgeable and efficient. I asked lots of questions and he was very patient.
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Josh Slater has come up trumps for the third time for me. My new Arkana in Red hybrid/Petrol absolutely love it saved a lot of money from my last car Clio also a hybrid/petrol so for people like me who can’t have a plug in these are the next best thing. My Arkana is amazing, Josh and all the staff at Renault Stockport are very friendly and professional at the same time. Thank you all Good luck in your selling Harriet NOWAK xxx
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Scott was so professional and knowledgeable made me at ease with each step of the sale I was seen as soon as I got there, love my new car would come back again Mike was also so helpful and and welcoming
Nichola Russell was my Sales Rep. She was very informative without being pushy and explained everything in great detail. Her patience with heping me through the technical side of the paperwork was commendable and I am very grateful for that!! I absolutely love my car. It's exactly what I wanted.
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Excellent first service for Dacia Stepway car picked up at agreed time returned three and a half hours later, really helpful and friendly staff. Customer service excellent. Never used pick up service before will definitely use again. K.P.Mummery Glossop
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16 March 2023 I arrived at Lookers Renault, Stockport at 07.45 and was greeted by Paul A. He was very pleasant and efficient. He checked with meall the things that were to be done and pointed out where I could wait and the drinks machine as I was waiting for the work to be completed. He kept me informed as to the progress of the various works being done. All the work was completed very quickly and Paul explained everything to me and took the necessary costs outstanding. He then recorded me to my car and even gave me a lesson on how to use my Iphone. It was an all round good impression of my morning at Lookers Stockport. It was a pleasure being dealt with by a very professional Paul A. Thank you. Bill J
Reviewer has confirmed their email address
I ordered a Dacia Stepway for the 1st of March from lookers at Stockport. Nicola Russell was superb from start to finish in dealing with our transaction no hard sell putting us at ease from start to finish. Thanks again see you when the service is due in 12 months
Reviewer has confirmed their email address
Lookers in Stockport are part of the Lookers Group and this branch specialises in selling new and used Renault's across Cheshire. An extensive range of new Renault cars are available with over 100 approved used models also for sale. Looker Stockport have trained Renault mechanics on site to provide servicing, parts and MOT's. Finance and leasing options can be arranged. On their website it states that this Lookers dealership is open 7 days a week.
Car Dealer Reviews would love to hear from any previous customers of Lookers Stockport, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
Lookers Renault Stockport
St. Marys Way
Stockport
Greater Manchester
SK1 4AW
0344 659 8240
https://www.lookers.co.uk/renault/contact/stockport-renault/
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