KENNY LOWE from Lowes of Larne in response to Avoid avoid avoid

Hi we have checked our records and can not find where you have ever bought a car from our dealership so if you would like to contact us with your proper details and what car you think you bought from us we will be only to happy to help you with your issues if in fact you have any

KENNY LOWE from Lowes of Larne in response to Dangerously unsafe vehicle

Hi Storm Rae we are very sorry to read your review here that you are horribly disappointed with the service and response you have received from us on the 2009 VW Van with 150k on it you bought from us over 6 months ago. And that you think the AA Warranty you were given is not worth the paper that it is written on but as with every story there are two sides so we would like to point out the other side. You took your van to England and when it needed MOT’d you took it to a garage in Suffolk England who told you a list of things that in their opinion your van needed to pass the MOT in their garage mainly brakes pads, brake shoes, brakes disc’s, brake fluid, a brake pipe, a few bulbs also service items like oil, oil filter waste disposal charges etc. You also informed us that the garage you took it to had told you there was only about 50% of the life of the brakes left and that’s why you should change them, they also told you that as one of our vans tyres was of a different size by a few millimetres and that this was dangerous and unsafe and that would damage your tracking something that is wrong as this van had past it’s last government inspected MOT in Northern Ireland with these tyres on it and I think if it pasted the government MOT it should have been good enough and safe enough to pass theirs but there again the government are not getting paid to repair your van so they will give you a new MOT cert. So now to the warranty cover we would like to point out that your AA Warranty or any warranty for that matter is not there to cover your costs of maintenance or MOT work on your van and we find it hard to understand why you are unhappy with this out come as maintaining a vehicle is part of ownership of one and a warranty is for mechanical breakdown not for when a garage tells you to replace brakes pads etc at 50% of their life sorry. As for your 60 point inspection that was carried out on your van as the same as your MOT it is only what they inspected and see on that day and can not be held responsible for your van 6 months or more later. As for not answering your calls or emails we are sorry again that we fell below your standards on this but as with most business in N.I we were in a lockdown at the time.

S in response to Dangerously unsafe vehicle

While I’m delighted to have finally found a method of written communication that Lowes of Larne actually respond to, I think it’s important to note that this is the only formal response to my complaint that has been received since my initial call over 6 weeks ago. As you know, being bought as a project for conversion, the vehicle has done less than 700miles since purchase and that includes the 500mile journey home. The significant time and costs involved in dealing with sump damage repaired with filler and tracing the tracking problem that resulted from fitting of an incorrect tyre could have been far better spent actually converting it. As the vehicle previously belonged to the garage itself it must be embarrassing not to have picked up on these faults or the disintegrating brake backing plates. Either that, or you knew exactly what you were letting me drive 500miles home in, in which case, shame on you. For any readers, you can see for yourself how Lowes approach customer service. Lowes, should you wish to continue communicating here I’m happy to oblige, though I believe there are far more professional ways to deal with customer complaints. I will update my reviews according to response.

S in response to Dangerously unsafe vehicle

Please see Google reviews for full photographic evidence and further details of communication.

KENNY LOWE from Lowes of Larne in response to They don't check the car before sell.

sorry we have checked our records with the name you have given on here and cannot find that we have ever sold you a car so if you would like to call us we will be only to happy to talk this over with you.