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Having just purchased a audi q5 car from audi macclesfield I cannot praise them enough for their extremely professional customer service and Megan Heath who helped us to purchase the car and really went above and beyond to accommodate us also Paul the Sales manager Thanky
Reviewer has confirmed their email address
Young salesman Harry Bennett is an absolute shining light. A competent young professional with integrity. Smooth purchase of used A5 was facilitated with a level of customer service second to none. Excellent communication throughout. Customer service experience begins at 1st point of contact, well done young man you did Macclesfield Audi proud. 👏
HAD MY Q2 MOT AT AUDI MACCELSFIELD THIS GARAGE GIVE THE BEST CUSTOMER SERVICE AROUND STAFF ARE GREAT THEY ALL NOW WHAT THEY ARE DOING AND CANNOT DO ENOUGH FOR THE CUSTOMER! I AM PURCHASING MY THIRD AUDI FROM THE WHICH SHOULD ARRIVE IN MY 23!
I recently telephoned to book a test drive in a used Audi Q3 and was transferred to Michael Lebreton-Towell who was extremely courteous and emailed me confirmation of my appointment, along with an introductory video so I knew who I would be meeting the next day. What a gentleman, no hard sales technique, very knowledgeable and accommodating – a pleasure to do business with.
Reviewer has confirmed their email address
I am delighted with the service I recieved from Michael Lebreton Towell for finding the car I purchased. I have purchased numerous cars over the Years and I can honestly say that Michael was excellent in the way he presented everything. I would recommend Audi Macclesfield.
Reviewer has confirmed their email address
Hi would recommend audi the service I received from Michael Lebreton Towell was excellent. Thanks for finding the right car for me.
Reported it and got ignored for a week, called Audi UK to complain then got a call to be told basically we think the money may have been hovered up, no apology or further investigation, worst customer service I’ve ever been subjected to.
Reviewer has confirmed their email address
Without doubt the most imbecilic bunch of clowns I have encountered, worst customer service, refused to give me my deposit back on a 45k car, then when finally sorted as way of compensation they offered me £250 then refused to give me it.. don’t go near them
Reviewer has confirmed their email address
I purchased a Audi A3 from here March 2019 and opted to buy a extended warranty so I was covered for 3 years and paying £999 to do so. Enquire just over a year of having the car and told my car hasn’t got a warranty by Macclesfield audi where I bought it from and also audi customer services say I don’t have a warranty. Now I get a letter asking if I want to re new warranty which to my knowledge I never had. I ring audi and they are useless email after email with my evidence even buying parts for my car to be repaired from their own garage. End up having to go in and speak to paul and Tom who’s customer service was by far the worst I have ever seen trying to blame me for not looking into it enough and was threatened to be removed from audi as they knew I was right. Spoke to audi uk about this and lady on the phone fully agreed with me and now with the motor ombudsman. Audi couldn’t refund me my money because I don’t know who I spoke to two years ago on the phone when I rang up to book my car in. Pathetic only want you when buying a car after that they don’t want to hear from you. Wouldn’t bother thinking about going here especially if you have to deal with Paul (sales manager) Tom (business manager) Esther (service manager) All completely useless and shocking and have no idea how to treat customers.
Reviewer has confirmed their email address
Billy haugh in response to Awful garage.
Yes totally agree they are all cowboys how do they get away with it it’s ridiculous Needs shutting down
Billy haugh in response to Awful garage.
Yes totally agree they are all cowboys how do they get away with it it’s ridiculous Needs shutting down
Extended warranty lol They don’t believe me Shocking service
Tom Silcock in response to Shocking do not use
Hi, have you also had warranty issues? I was told I had no warranty when I clearly did and refused a refund.
Billy Haugh in response to Shocking do not use
Yes said they couldn’t find the extended warranty etc The problems we’ve had from day 1 has been horrendous
Macclesfield Audi is an Franchise dealership that is based in Macclesfield. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Macclesfield Audi
Star Lane
Macclesfield
Cheshire East
SK11 7TX
01625 612200
https://www.inchcape.co.uk/dealerships/audi/audi-macclesfield/
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