Poor service from a ‘premium’ brand! Took my car in for its first service and it was without doubt a terrible experience from start to finish. The booking process was RUBBISH and I never even got confirmation that the booking had been confirmed (after booking through the app). Also, the car was booked in for an oil and inspection service, yet they only did the oil service so I need to go back in approx 2 months for an inspection service! On service day, I dropped the car off at 8.30 am expecting to receive a premium service from such a prestigious brand. How wrong was I!!! I received the video health check at 5.20pm, conveniently I arrived to collect the car at 5.15pm (pointless feature don’t you think?!). The video informed me that the tyres were unsafe (due to a severe cut on the inner wall of the tyre) and the car should not be driven on the road. The service advisor failed to tell me this before collection, and also brushed over the fact they were UNSAFE. I was left with no choice but to drive the car home and organise replacement tyres elsewhere. I also lodged a complaint, and they didn’t even have the decency to take it seriously or properly reply without me chasing. They admitted they were at fault, but I do not believe they will learn from this. I was not satisfied with the outcome - hence my negative review! Reception staff were also incredibly rude when I visited the site, they were more interested in nattering with colleagues than dealing with customers. Also, they had the nerve to accuse me it mispronouncing my own surname. I’m shocked by this service to say the least. I will not be purchasing another Audi.

So happy with my new car, absolute amazing service & so professional. Ann- Marie Feeney so amazing from start to finish and a credit to audi maidstone sales team, what a great girl she is and her communication is excellent, really happy with my new car & tge service I received, Thank you so much Audi maidstone & especially a big thank you to Ann-Marie Feeney.

Maidstone Marshall Group Audi was absolutely amazing. This was my first time buying a car and I had the lovely Yohannes to sell it to me. He was very helpful, if I had any questions he would be on it right away, even worked on his days off during FESTIVE SEASON😩. Couldn’t ask for anyone better. This 5 stars is definitely for him ⭐️🔥

I would like to thank Brian Thorpe, Sales Manager, for his excellent customer service. He was extremely courteous, kind and helpful, informing me all the way through the leasing of our Audi A1 ordering and delivery. He set excellent expectations and in fact through his hard work was able to get the delivery of our car far quicker than expected. Nothing was too much trouble and provided a lovely service when he unvailed the Audi A1 at the dealership. I cannot praise him enough. Excellent work Brian. Kind regards, Stewart Jones

They are liars, my husband bought a car, they given damaged accidental car with lot of faults. They never fixed it and making excuses. Really disappointed by manager Andy and Youhannes sales man Promised to get all fixed but it’s been a month still waiting even they don’t bother Even they told that vehicle have full service history whereas it doesn’t have one

Not sure why the staff here feel so entitled? When we first chose car the salesman was extremely rude the minute he realised we were looking to lease ( actually walked away!) Now need some work done and they truly make you feel like a massive inconvenience! Audi - give your staff some basic training . Admin staff seem ok but sales and service staff awful