Chisem Ali was our saleswoman. Incredibly professional, polite and patient. Not pushy and very knowledgeable. Really impressed with how we were looked after and I would highly recommend!

we have just completed the purchase of our new Q2, and i am never usually one to complete reviews apart from saying service was good, or if there was something wrong. However i have decided that this review had to be submitted, as the quality of service that we received from start to finish has been to an exceptionally high standard, and that is down to the sales person Harry Fuller, he has not put pressure on us, gone with what we want, and not tried to sway us to something else, he was honest and kept us informed every step of the way. he has gone above and beyond, and as we are all quick to write negative things about people i feel he must receive this recognition and praise. i will be writing to head office about him, and if you purchase a new car through the Maidstone branch, and have the pleasure of dealing with Harry, you will see why i have taken time out of my busy schedule to write this. All we can say is Thank you.

Recently exchanged my car for a Q2 and will be picking it up next week. The sales executive Sam Axhija was very professional, friendly and overall a great service with him discussing my exchange and also communication was brilliant, a very lovely guy who knows his job well. Thank you Sam you have been great.

Absolutely terrible service just experienced at Maidstone Audi. Sales person Samantha was one of the rudest people I have ever met, no customer service whatsoever. I strongly recommend going elsewhere.

Came across this website whilst looking for reviews on another Audi dealer. Maidstone Audi have looked after my last two Audi's for the last 10 years and I can honestly say their service and attention has been excellent. Okay, there have been the odd minor glitches from time to time, afterall we are talking the motor trade here, but I would not hesitate to either buy a car from them or have it serviced here. I haven't purchased a car from this branch but my current one came from their then sister branch at Crawley, previous one came from Audi Lincoln. Having had five Saab's before my first Audi, an A5 Quattro, you come to understand what customer service is about and I have to say Maidstone Audi continued with that level of service, no hustle, no hastle, just a good professional service you expect from a premium manufacturer. That was all with Inchcape but the last service on my Q2 was under the current Motorline franchise and the girl who dealt with the service (I won't embarrass her by giving her name), was equally professional and helpful. The car was ready at the agreed time, clean and sparkling even though I didn't ask for it to be valeted, they had time so they did it. I am sorry if a few of the other reviewers are unhappy but I would like to think they are more isolated cases, afterall, you complain when you are not happy but say nothing when you are and the dealer does does and performs as you would expect. No dealer is perfect, look at the reviews of some of the other main dealers, found even worse reviews for a Jaguar dealership I was talking to.

A very bad experience. The car was completely unprepared, despite knowing 3 days earlier that I would come. 3 hours drive in one direction and the car below any standard, and even more so in the Audi showroom. Bumpers painted by an amateur painter. The color of the bumpers differed significantly from that of the car. Ragged doors, mirrors, etc. A car less than 4 years old for £ 20,000 should not look like this. After asking the seller about the condition of the bumpers, etc., the answer was We did not paint and we did not notice that they were painted. The question is how these cars are checked and prepared if someone has not noticed such defects. I am disappointed and I do not recommend this Audi salon.

I have now visited Maidstone Audi 3 times over the past couple of years as I'm a loyal Audi driver but i'm currently looking for a new car and won't be buying an Audi thanks to this dealership. Every time I've been there the staff just ignore you. I visited Merc and Range Rover on the same day and was offered food, drinks, etc. at all of them, Audi staff didn't even bother looking up.

Waited three days for an e mailed quote on a new Audi . Salesman at Maidstone Audi clearly not interested in a sale , gave excuses .

Got an audi a1 on 4 year ppc lease. It is due back this September. It had a huge engine fault 1 month ago which has cost me £1000 for the parts and labor. I was there ALL day (8+ hrs) working with no place to get food all for them to tell me after chasing them multiple times it was not drivable and they had to order the part and no courtesy car offered over the 5 days I would be without my car. Unacceptable. I still haven't heard from them on the return process and how I arrange collection after calling them three times requesting this information. Absolutely disgusting service. Totally unacceptable. Im so angry and will never ever get an Audi, especially from Maidstone. What a shambles.

Three days and still waiting for someone from Maidstone Audi to contact me. Explained that I couldn't drive my car with that problem but they don't seem concerned. I bought my car new from them but customer care doesn't seem to be their priority after they've taken your money!