I recently bought a nearly new Alfa Giulia from Mango's. The experience has been something of a mixed bag. On the positive side... - Warm and friendly staff - Good deal with decent p/ex offer - Prompt reimbursement for defects. On the negative... - Mis-sold extended warranty - Incomplete information about the vehicle I live a long way from the dealership, and the salesman was friendly and engaging during the negotiation process on the phone. After some to-ing and fro-ing, he offered me a pretty good deal. The one drawback was that he wanted to include an extended warranty on the car worth £1.5K extra, saying that there was less than 12 months left on the manufacturer's warranty. After a bit of research I found out there was in fact almost three years left. I arrived on the day of handover - very friendly and welcoming, car under a tarp in the showroom, ready to be unveiled! A couple of issues arose in the first 24 hours of ownership however: there was no second key for the vehicle at handover, Mango's said they'd ordered one and would forward it on to me. After driving back home, I also discovered two patches of old paintwork damage on the vehicle. They'd been temporarily hidden under the T-cut and shine the dealer had given the car, but now they were obvious. So, off to the body-shop for a respray... This was exasperating because I'd specifically asked the salesman about the car's exterior condition by email, and he had not replied. Mango's agreed to reimburse me for the cost of respray, and the recoding of the keys at a nearby Alfa dealership. But the whole process took another three weeks, before the car was restored to the condition in which it should have been sold initially. Would I buy from them again? Maybe, but I'd insist on seeing the car in person before putting down any money on it, and making sure all of the I's were dotted and T's crossed. Go in with your eyes wide open.

They take your information and apparently put the application through for a car (clearly a lie) then have your hopes up to then ignore your emails and tell you the car has sold.

We are very happy with these guys n gals and would defo recommend mangoletsi to our friends and family

From the word go, I can’t speak highly enough of Joe in particular. Everything was on time and as promised. Joe was patient, attentive and took the effort to ensure I drove away happy as can be. I have no hesitation in recommending the services of Mangoletsi

My son has has had an alfa for 2 years now...warranty not worth the paper its written on. Faulty paint work, faulty battery (swapped in the end after a letter) faulty door handle.....extraordinary amount for them to replace...went elsewhere. Never any contact from the dealership aftersales. I'm not speaking from a novices point of view....have been in the cars sales industry for 12 year...

Paid a £99 deposit for a deal that was miss advertised for a Jeep Compass, 3 weeks later i am still trying to get get my money back

Apon arrival at the dealer ship I was told that the mercedes-benz I came to view was on some farm down the road. I thought this was abit stange but went anyway as I travelled 30 miles to get there. Anyway this mercedes was buried under a tree at the back of the yard. Things seemed OK with car. Put a deposit down and was told to come back in a weeks time. 2 days before due to pick up and I'm told car is not ready and won't parts for it till the following mid week. I was also told if I no longer want the car to inform the deal so that they can cancel the parts to fix the car. I am still waiting for the car. 2 weeks later. Very disappointed with this dealer.

Bought my new car, absolutely brilliant service, Jamie was the person I dealt with, communication was spot on, even down to exact time of phone calls, very helpful, nothing to much trouble, really down to earth. I would defo rate this garage as second to none, even Michele is brill, she’s hilarious. Thankyou so much, much appreciated.

Paid over £300 for my car to be delivered after buying from Mangoletsi. It arrived with both front window wiper blades broken, the fuel light on and no mats. Tried emailing Jamie who we dealt with but have been ignored. The car has a rattling noise now coming from the front, won’t bother wasting my time trying to contact them about that. The car came covered in Mangoletsi stickers, they’ve all been removed, I won’t be advertising or recommending this car dealer!