The car sale was agreed easily enough and delivery was organised for 4 days time. I told the company that it had to be after 3.30pm as I was not here to accept it. On the day I get a text to state that they would arrive 1.30pm. I messaged back to say this could not happen as I was not there and it was agreed 3.30pm. They argued to say this was not the case but agreed to wait for 3pm. Come 5.30pm still no car, I then get a message to say it had broken down and the EPC engine light was on. I contact Maple Motor Group who say this is a lie and the car is fine, but the driver has turned around and come back, and told me that excuse. After then trying to reorganise delivery with Maple Motor Group, they seemingly did not want to sort this terrible experience out, offered no solution or apology and despite my best efforts for them to reattempt delivery they gave up and said we can’t do it and gave the money back, 11 days after the sale was made. This is despite their Autotrader and website stating they can deliver anywhere in the UK. This whole experience has been woeful and it is clear Maple Motor Group should be avoided, their customer service and ability to rectify an issue has been dreadful and we are now back to square one. Any decent company would bend over backwards to sort an issue out like we experienced. I have a feeling they sold the car locally days ago and have just been messing us around pretending to organise delivery. I would not recommend this company to anyone looking to buy a car, either near them or UK-wide.

Brilliant lads to deal with, well priced cars , great service

Bought a Ford Fiesta from this company, dealt with one of the bosses, Juned , very humble down to earth gentleman, very patient over the phone and dealt with all my enquiries. Car was delivered to my door within 4 Hours! Can not complain, very happy with the purchase. Thanks again Maple Motor Group