Got approved for finance or so I thought. Explained didn't want to waste my time travelling if not approved, told that's why they approve you before hand. Travel 1 hour with all relevant documents then told the finance company is taken there time and to go away and will phone. So much for driving away same day. No phone call so phone 5 hours later to be informed the finance company has declined my application. Complete waste of a morning off work for Mark Andrews used cars to mess be about. Avoid at all costs waste of time.

I am very pleased with the Fiat Punto I bought for my son. It made him really happy and it's great that he got to have his first car one that is really safe. Buying a cheap car might seem better but you have to think of safety, especially with inexperienced drivers. The price was great and so was the car so I took the time to give them my feedback.

I purchaaed my car from mark andrews march 2016 zak mann was so helpful to me he his a credit to your company i do think the showroom could do with been nicer when you walk in and have a receptionist on a desk to greet you when entering the building my car was spotless inside.and also an important factor is keeping to appointment times you have with them and dealing with one customer at a time if you collect the car and you need to look over it the salesman should come with you to view the car make sure you are happy not go to another customer trying to sell a car because you has customers have gave them business so one customer at a time please from start to finish.

Although you pay more for the vehicle, these guys have to do a forecast on bad credit, understandable, I purchased a Suzuki swift which has never given me any problems at all, very reliable and when I received the car it was immaculate ! So, they give you the benefit of a doubt, unlike the banks and other credit brokers, that's all we need is a second chance to build your credit history too! Thanks Mark good luck.

Give this company a massive wide birth, I went and fetched my vauxhall insignia on Monday the 15th Feb looked over car found scratches down wing which wasn't in description but they said they would get it done. Drove the car from Mark andrews Wednesbury to my place of work in cannock when notice a noise to which my mechanic told me It was my thrush baring, so I phoned mark andrews and they wanted me to drop the car back to there prep centre which was in bilston, so I did and with half a tank of diesel in. So after 2 days of me constantly phoning being fobbed off and put on hold and all the we will call you backs that I could handle I eventually got a call back on the Thursday afternoon sayin yeh you car got dropped back to us Wednesday night its all done you can collect it....so I went all the way back to them got my keys got in the car no diesel????? So obvs I went back in there to question it and no-one had an answer for me but credit where credit is due the manager gave me £30 ro put in my tank but where my fuel went is a mystery. Well I did the drive back to work only to hear the noise agen so obvs the work hadn't been done and to top it off my mechanic informed after closer inspection my turbo had gone, so I phones them back and yet again no answers for me they want me lol yes me again to take it back to there prep centre to which I said no then they wanted me to take it to another one of there garages to which I said no.to cut and already long story shorter I gave the car back last Monday and as per still haven't got a clue what's going on waiting for them to pay the finance company back so I can't go to a good repertable dealer but getting fobbed off and getting nowhere....so Yeh don't even waste one 1 minute of your time and life with this company.

I found the whole experience very awkward. The building is shabby. My brother and I went along to look for cars, we saw some really nice cars on the internet but when you get there the actual stock is very poor. Our initial conversations with a salesmen didn't give us much confidence that we were ever going to buy a car from this place. My brother just wanted to leave as soon as we got there.

Bought my new car 2 days ago. Got given 1 key for it which had a dead battery so had to go straight to ford to buy one so I could lock the car. Received an email today saying I have to go into branch (3 hours drive each way for me) so I can re sign documents. Not very happy at this as I can't take time off work easily and it's a full day out to go to branch for me and I have no holiday entitlement until March so it will also be a loss of a days wage for me. Car is lovely and price is okay. Sales man was helpful and staff friendly. Just could do with better management with customers who are travelling long to distance to them.

Great service from all staff in involved . Took car in for mot and repairs , had courtesy call when the car was ready . Car was in perfect working order and had been Valeted a much appreciated suprise.

I just bought my second car from here. My previous experience was that sales people were doing 9 - 5 job but this time we had a better experience. Sales staff were extremely helpful and caring. I am delighted with the my new car and would definitely recommend them.