don't go near these people. The managers a Shark, this is the reason why all his staff treat everyone so bad. because the owner Mark Andrews don't care about the business he just wants the money. I was pushed in to finance and lied to about many small but important details. so upsetting reading all these reviews and how so many people was treated the same as me. lied to, put on the spot to the finance company and told to lie about having a test drive. I was told I had one year warrantee when i signed the papers it went to 6 months and now its three months. The way the manager spoken to me was violent and insulting. i found out i was having to have a tracker fitted to my car after i brought it. i called to check this was right because id not been told that before. the manager said 'of course your having a tracker you don't pay your bills! i was so insulted as he don't know me and i do pay my bills. they lied about my credit score put me on speaker in front of everyone while the sales man was pulling a pen with my 4 year old. the pen broke an cut his finger open. When i called with problems the next day they wasn't interested and was so verbally abusive i was in tears and knew i has made a massive mistake, I had been told they wouldn't go over 29.9 APR yet they did. i wasn't asked if that was ok before they put me on the phone to the finance company and iv never had finance before so wasn't sure what was going on. Please don't go down there alone if your a lady, The manager/owner is violent and made a point of telling me he knows where i live. all his staff are friends or family so don't expect any of them to care, Id never work for a robbing company like that. You can refuse the car within the first 6 months I'm in this process. call and get advice of the ombudsman He needs shutting down

I took the car to have some repairs done that they said they would do for me a week after having the car such as the speakers not working on the drivers side at all, glove box I have to use a screw driver to pull the things back out so it will shut, handles put on the seats so they could be lifted and lowered safely and a couple of other things....they had the car for 8 hours and only managed to screw two handles on to the back seats in 8 hours no other repairs were done and no explanation was given as to what they had done in that time or anything. Even the back tail light on the drivers side was missing the cover and still is now! I've had to replace the battery on it myself as it must of been changed for a second hand one, but I don't think any of the cars are actually checked over by their "qualified technicians" which FYI I only saw one guy doing anything with the cars and the only thing he seemed to do was wash the cars.

Took out finance 16 months ago and need to terminate my contract early due to financial situation. Dave at Walsal spoke to me on phone and advised he had spoken to his manager and it has been agreed that i can voluntary terminate my agreement and take another agreement for cheaper come in and c us. I went in 18/11 spoke with syed. Syed confirmed everything has been sorted with my previous car finance company and that i had nothing to pay and Syed confirmed all i needed to do was arrange collection of the car. I drove away with another HP agreement with a different vehicle. I called finance company to arrange collection of the old car and they knew nothing about it. Told me if i wish to VT i need to pay £1062. I called Mark Andrew back and explained and syed said on the phone don't worry he will sort it and call me bk. I'm still waiting for that call bk, despite chasing them numerous times and each time the manager is in a meeting. Stay clear of them they lie and deceive people. I now have 2 HP agreements and 1 car. the finance company for original car still want the full balance 7k and the new Hp company wont terminate my new agreement as over 14 days

I’ve had nothing but greif with this car since the day I collected it. The car was late every time they said it would be ready and I must have heard 100 different excuses during that time always very sorry and doing everything we can etc but once you finally pick the car up you get zero customer service from them and when you start noticing problems with the car the staff at MA Car Group are no longer friendly or professional but take a far more rude and obnoxious argumentative tone with you in contrast to the false pleasantries before you get the car. There are several problems that should have been sorted before they put the car up for sale but they refuse to do anything about it. I wish I had seen all the reviews before I signed up for anything theres thousands of them all saying they got ripped off it would literally take you a month to read through them all. I’m embarrassed with myself that I entered into any kind of finance agreement through this company without checking them out online first! All the patter the salesmen gave me about market leading warranty and this and that for extra peace of mind was just complete and utter rubbish to get me into a false sense of security so I’d sign the paperwork. The warranty they provide is a complete waste of time they just tell you so you sign there and then without going away to think about it first. I’ve never known any company that treats customers so badly as how MA Car Group have treated me. I’ve tried to complain but its impossible to get a manager on the phone they just fob me off and say someone will call back but this is just more lies. Stay away from MA Car Group altogether unless you want to get swindled the whole situation has left me feeling very disappointed. I put my faith in them when I came to them for a new car they knew how much I needed it for work and they have let me down so badly and they just couldn't care less now they've got my money. I shouldn't be needing to pay anything to get it fixed for problems that were caused by the previous owner but they just do not care. I would never recommend this company to anyone stay well away

We have had nothing but problems with this company since we purchased a car off them 3 weeks ago. The sales guys were all smiles and polite when we first walked in but after we signed the contract and realised the car. we wanted to cancel the contract within the 2 week cooling off period and their attitude soon changed. I would advise people who are thinking of going to this company to read the reviews before they make a mistake. Their customer service is absolutely shocking, we’ve had the phone put down on us several times, sales guys arguing with customers in front of other customers and not to mention the dodgy car they sold us. Please think wisely before entering into a contract with these jokers. The sales guy we dealt with asked us to say yes if we were asked whether we’d taken the car on a test drive when we hadn’t! The car we purchased is barely worth £1500 and yet the total cost is £7000. It seems this company thinks that because people have a bad credit rating that we are beneath them and can be treated badly. Avoid at all costs!!

I bought a car from them 3rd July. I didn't receive the tear off section of the log sheet. I was told that the car was mot and taxed until April 18. Apparently when a car is sold the road tax is cancelled. I had the car 5 weeks, just days before the 1st payment and it broke down. I contacted the warranty people who said they wouldn't fix it as it's 'an oil issue'. The garage I took it too told me this issue had started long before I got the car. Mark andrews dealership told me to take the car back for inspection by breakdown truck. I told them I live in Scotland and there the conversation ended. Eventually after a couple of months I got a phone call to say they would pick up from the garage to take back to be fixed and return it to me. They haven't picked it up yet. So no road tax , no car. I do like the car, ideal for my needs. I suffer depression and this mess isn't good.

I purchased a car on rent to buy until I can get finance. 1st of all the guy that we met was ok but pushed us into taking a car that we didn't want and it's a shed loads of dents bits hanging off door full of water heaters blowing cold until I bought a fuse bald tyre which they changed and when you call up to speak to some one from that department they fob you off and say he is off or he is with a client or he is in a meeting. I would advise anyone to go elsewhere and never get a car from these. Bad way they treat customers and they say treat customers right. I'm putting this on as Ive made over 40 phone calls and drove 37 miles there and 37 miles back and still nothing done.