Had an appointment with these and didn’t even get shown a single car! Its pretty clear that they’re just hard selling the finance options and train these kids up to give every customer that comes through the door the same spiel but it wasn’t ever going to work on me I’m 45 years old with my own business and a mortgage if I wanted financial advice I’d make an appointment with Barclays not some 2 bit garage flogging hire purchase! I could see the young lad was just trying his best to do his job so I tried not to give him too much of a hard time and I told him nice and polite I’m just here to look at your Mercs pal and I want to be out of here and clear of that stretch of the M6 before the traffic starts to build up so lets crack on but no he still wants to talk about my past credit history etc which is of no concern to Mark Andrews at all I’m approved for finance now just show me something German within my limit or I'm gone but he wouldn’t budge bless him well I don’t like to make a habit of repeating myself so I finished my coffee and I was on my way I’m guessing they must get it in the neck if they don’t finish their BS economics lesson first because if he would of just shown me what I asked him to the kid was onto a sale but looking at some of these reviews off people that did go the distance they don’t seem to be best pleased! I’d probably say I’d say its best for all parties involved that I did walk away.

I had to make a complaint to the Financial Ombudsman Service just to cancel my finance on a faulty car that Mark Andrews sold to me, I could tell something not right as soon as I picked it up it just didn’t feel right I called them back up but they said it’s a new car you just have to get used to it but I wasn’t buying that I knew it didn’t feel right so I booked it into the Renault Service centre in Leicester for a full inspection, Renault quoted me just under £2000 for repairs which Mark Andrews refused to pay and said I had to bring the car back to them, Renault would not release the car to me full stop unless I arranged for it to be towed out because they said its not safe to drive, went back to Mark Andrews and they wouldn’t pay for that either so getting fed up of the situation now and having lost all faith in the car. I told them straight that I didn’t want the car anymore, they then tried to tell me that I had to pay the full cost of the car up front if I wanted to cancel the finance but that’s just nonsense and the Financial Ombudsman ruled in my favour and got the finance cancelled without me having to pay a penny, I won in the end but it sickens me that they sold me a car that wasn’t fit to be on the road then refused to do anything about it and tried to lie to me about my right to cancel the finance, The Car Finance Company were great afterwards and went out of their way to help me get another car but as for Mark Andrews anyone else having trouble with this company I would seriously recommend going to straight to the Financial Ombudsman without even wasting your time complaining to Mark Andrews, they only care about taking your money from you and if you don’t get what you’ve paid for well that’s just bad luck for you it’s a disgusting way to treat customers I would never ever recommend them to anyone ever.

We were welcomed by a very jolly and helpful young man. Nothing was a problem he helped us throughout the process. Our new Car is not only cheaper than our old car but 6 years newer!! Thank you Arfan!

Finally got an understanding how credit works and got a chance to build mine ! Casper was amazing ! I was very late for my appointment and still Drove away same day! Well recommended

I bought my vauxhall astra from them when they were in a smaller garage near Bilston, I didn’t have a good experience with them to be honest, the cars not too bad now its been looked after and they were ok with me when I first bought it but they made fun of me when I had to bring it back in they were not taking me seriously in the office when I was telling them what was wrong with it and laughing and mocking me it felt intimidating and I didn’t want to go back there any more with the warranty and just had it fixed at the garage by me in Bilston instead

absolute joke this place wouldn’t recommend them to my worst enemy had nothing but hassle with the car you phone them up and they couldn’t care less weve had the phone put down on us and had them putting on silly voices when we call back and this is supposed to be a professional business never ever known anything like it well they wont get another penny out of us the finance people can tow the useless car away for all i care we would have been better off burning a big pile of cash on the front drive least we would have got some heat off that UNLIKE ANY OF THE HEATERS IN THE USELESS CAR and that’s just one of the minor issues its cut out while being driven and wont start again and had to been towed home that many times that my bf had to pay more money to upgrade his AA cover in case he needs them again before the breakdown cover is due for renewal I wont allow my kids to be in a dangerous car with that many faults so its useless to us and its true what people say o here the internet is full of people who all say the same thing you get no help from mark andrews at all once they get your money they sold us a car with that much interest on the finance your paying for it twice over and for a car that not even worth its weight in scrap then when it fails on you they tell you to go through the warranty who tell you they are a separate company that refuse to work with mark andrews anymore!!!

had a great salesman at Mark Andrews. assured me of everything i needed to know. drove away same day!

I didn’t purchase a car from Mark Andrews Car Centre. My review for them is based only on the service I got from them while I was at their “head office branch” in Walsall, as a potential Mark Andrews customer. I called in on my eldest daughter first who lives fairly close to their branch in Walsall town on the way for a cuppa and a chat and to see my youngest Grandson before going to see Mark Andrews. I’m glad I did this before and not after, because that cuppa with my daughter turned out to be the only hot drink I was offered all morning. I made my way over to an industrial estate just off Junction 10 of the M6 where Mark Andrews is based and this is where I completely wasted the next 3 hours. While I was there, instead of looking at cars with low access like I had told them I wanted, or going through what finance options were available, the majority of my time there was actually spent sitting on my own in their showroom, feeling cold, thirsty, and bored. A sales boy in his 20s with a thick accent spoke to me briefly then told me to sit tight as he would be back in 5 minutes. So I sat tight. And waited. And waited. Waited some more. Played a couple of games of Bingo on my phone. Didn’t win anything. Never do. Waited a bit more.“This certainly has been a long 5 minutes”, I remember thinking to myself, almost 2 hours later. Perhaps even the longest 5 minutes I’d ever known. My gut feeling was telling me something was not quite right about this place. I couldn’t put my finger on it but there was definitely something. Who leaves a potential customer completely unattended for so long? Literally hours I was sat there. I typed “Mark Andrews Car Centre Reviews”into the Google. And this was how I discovered Car Dealer Reviews. I wasn’t timing it any more but I'd say I was a good 25-30 minutes into reading what other customers had got to say about them on here (STILL no sign of salesman at this point) butIt turns out that they weren’t just being deliberately ignorant to me, no, Mark Andrews Car Centre have earned themselves somewhat of a reputation for upsetting EVERYONE. At least I didn’t feel so confused about the situation any more. I made an excuse and left hastily. Yes, I will say that I was feeling a tad disappointed to be coming away from there without a new car, because I really did need one urgently and they had promised me I would be driving away in one the same day so I’ll also admit that I was a little tempted to go back, but I'm glad I didn't because I knew I’d made the right choice in leaving and also knew I needed some reassurance that the next place I tried would be of better repute. So I had another look at Car Dealer Reviews this time with my daughter who showed me how to find the places with the good reviews and I was most pleased when we quickly found a helpful, friendly and much more professional car dealer close by. If I hadn’t been left sat around waiting for Christmas at Mark Andrews I wouldn’t have seen any of the reviews and being an old timer theres a chance I might have been talked into buying a racing car instead of my Jazz, or perhaps even some magic beans, as we’re that gullible us old folks that we believe anything we’re told, but sarcasm aside, I do want to say that I’m grateful that I found the Car Dealer Reviews community just in the nick of time to be pointed in the right direction. I still wonder to this day about that boy with his weird accent from Mark Andrews, and what exactly it was that was so important to him on that day that it cost him a guaranteed sale. But I don't lose any sleep over it, because some mysteries as they say are better left unsolved… Alice Walsall

What an amazing experience with Mark Andrews. I had the pleasure in meeting Sid who was fantastic. I could not fault him in any way, love him loads!!!!