I am writing to formally express my deep dissatisfaction with both the vehicle I purchased from your dealership and the appalling service I have received since. I strongly advise others against purchasing a car from Mercedes-Benz of Blackburn, as my experience has been nothing short of frustrating and unacceptable. On 26th September 2024, I purchased a car from your dealership under the assurance that it was in full working condition. I was pressured by Paul to complete the purchase before 30th September, as he claimed he had to meet his monthly targets. Trusting your team’s reputation and their promises of “Mercedes quality,” I regrettably did not take a test drive, as I was convinced it was unnecessary. However, within just four days of driving, I encountered multiple serious issues, including: • Parking sensors not working • Play in both spring link ball joints • Squeaky noise coming from the suspension • Engine stop/start system malfunctioning • Unidentified noise from the left rear side • Dent on the back of the car I immediately reported these issues to Paul on 30th September 2024, yet despite continuous follow-ups, I have only received empty promises. Paul and Chris (General Sales Manager) were persistent in requesting a 5-star rating for customer service, yet they have failed to provide any real support. After months of struggle, on 2nd January 2025, David (Used Car Sales Manager) contacted me, and I explained all my concerns. As per his advice, I took my car to my nearest Mercedes showroom, where even the technicians questioned why such a vehicle was sold without proper quality checks. Only one issue (parking sensors) has been resolved, while all other major problems remain. Additionally, due to the unresolved suspension and ball joint issues, the side of my tires has worn out prematurely, as also confirmed by the showroom. Despite repeated attempts to get this resolved, David has also made false promises and the team continues to ignore my concerns and delay any real action. This is a serious safety issue, and if anything happens to me or anyone traveling in this car due to these unresolved defects, Mercedes-Benz of Blackburn will be fully responsible. I have attached screenshots as evidence of my communication and the negligence I have faced. If this matter is not addressed ASAP, I will escalate this complaint to Mercedes-Benz UK, trading standards, and seek legal action. I expect a prompt response and a clear resolution either by replacing this car or fully refund.

Booked my Merc in for an MOT and they cancelled it on the day due to their engineer being off sick. Fair enough. The very curt woman who called me to advise me on this then said I'd have to wait 3 weeks until they could book me in again, meaning my MOT would've run out and I couldn't use my car for 2 weeks. I never got a confirmation email to say it had been booked and my partner and I both sent emails to which neither were replied to. Terrible customer service. They all need to be put on a course on how to speak to their customers.

I travelled up from Essex to view a car at the Blackburn dealership and was treated very professionally from start to finish. The car was very well prepared, sitting in the showroom on arrival. Nothing was too much trouble for Dave Collier who went the extra mile to ensure a smooth process, with no high pressure sales. Danny completed the paperwork efficiently with a smile and reception staff were excellent. Paul completed the handover and was able to answer all my questions. The whole team definitely exceeded my expectations and are so much better than my local dealerships in the south. Well done to all. Would definitely recommend !!

Purchased a 2017 GLS350d from Marshall's Mercedes Of Blackburn for around £ 34000 in Feb 2024. Marshall's experience I am left with is lies, incompetence, excuses, apologies & lies again. When I arrived to pick up (second time around after a 6-hour trip each time), the car still had issues which needed to be sorted out. I had gave up on these guys (hearing excuses, and apologies) after giving them a week to sort it. After a couple of weeks a chap reached out with pls don't put feedback, issues will be sorted and paid for and we agreed the car to be taken to my nearest Mercedes dealership. I have had to pay for repairs and then reached out to Marshall's for refund and then the real plot unfolded for months no response to emails, reception says will call back. I gave them a final warning of legal action and went to small claims court to get my money back (June 2024). I did it on the basis that i had emails to confirm that repair monies will be refunded. Even then the legal team representing them said some repairs were not agreed (they lie and a take chance with everything). Before i paid monies to my local Mercedes dealership i had got a copy of the job approval email from Marshall's Blackburn off my local dealership. One another thing also happened i got a ULEZ penalty letter for non euro6 compliance stating that the car is registered as a Euro5 car both at ULEZ and DVLA database. The salesman when i had verbally asked him during the purchase visit said in UK every car sold since around since 2016/17 is Euro6, so i didn't challenge him. On the day of pickup, i had asked to see the V5C but was told that it would be sent home. Now i will need to spend £ 215 to prove that it is Euro6, when i reached out to Mercedes UK they said an approved used car should be provided with one. Of the list of repairs, one repair that was carried out my local Mercedes dealership was (my disbelief at Marshall’s of Blackburn Mercedes approved used car check) investigating a rear wiper noise to find that they had the wrong blade fitted to wipe over not just the screen but also the rear top GLS brake light. A lesson if you need to buy a car from them ask for written promises, record any verbal communication and check everything as you just can’t trust them with anything. Their legal team will also defend with lies, wash their hands of any responsibility where there is an opportunity.

ABSOLUTE TERRIBLE DEALERSHIP AVOID So in short i left a deposit on a vehicle it was taken off sale and finance proposal forms all sent and signed so awaiting for the vehicle to be delivered to the dealership and to be told its too cheap and its 10k less then what they wanted to advertise it for so theyve told me i can't have it now unless i pay 10k more for it.been waiting for a call back from dealership for 10days now chased then numerous times? And they still have my deposit like the reviews i ignored earlier AVOID THIS PLACE

***19/12/2023 Update 5 Months on and still no update on the Tow bar supposed to be fitted, not even a sorry email, although case is with Motor Ombudsman I am now seeking legal advice as paying for a car that a part that was a requirement has not been fitted over a year on. ****All potential new customers please view pictures of the 1st car we had been handed, we gave them a second chance by taking a 2nd car and patiently waiting for the tow bar*** **Originally posted in July on google reveiw***Over a year ago we collected a 1.5 year old GLS pushed out the doors quickly, this wasn’t a small investment for us. Arrived home and actually took time to look around the car properly. Long story short this car at any value should never have gone on to the forecourt for sale 17000 miles on the clock and looked like it had done 100,000. We raised with the dealership immediately and submitted the photos, they agreed didn’t meet Mercedes standard pass to go out for sale. We agreed to allow them to rectify, it came back still unsatisfactory. We then said we wanted to return the car instead of easing an official complaint compromised allowing them to put things right agreed to wait for a new GLS that the CRO was driving. However this came without a tow bar, so agreed to wait. We have been waiting and paying for over 6 months with absolutely 0 updates/correspondence despite raising with Mercedes directly. In short avoid! High turn over of staff and very low standard all round cars & customer service. Before contacting the Ombidsmun Mercedes have the full case history if not resolved that’s the next step. I am a very reasonable calm person that would never go to the extreme of posting a bad review, however I think it is of interest for people looking to buy form Mercedes Blackburn! Small selection of photos there are more.