Purchase C63S from Dan at Mercedes Blackburn, good up until I paid! After that shocking service once paid! No call back no emails replied too! Now to find out the car I purchase for 60k! Has a mileage discrepancy!!! So really not good at all!

I didn't buy a car, but i wanted to share my experience about this Dealership & Mercedes Benz Dreadful Company, who don't take any responsibility, they don't return phone calls when promised, they tell lies, lie after lie. I booked my car into Marshall Mercedes Benz of Blackburn on 05/05/2023, following a Mercedes warranty re-call. The Dealership Inspection deemed the car was not safe for me to use. The Dealership initially gave me a loan vehicle. On 12/05/2023 @ 1431 I was advised that the parts would arrive on Monday 15/05, THIS TURNED OUT to be a lie. I was asked to return the loan vehicle on 13/05/2023, or rent it for £80.00 per day, the car was collected on 16/05/2023 I have made numerous daily phone calls asking for an update, no-one is ever available to take my call, I am promised a call back, it does not happen. Since then & to this day my car is still not fixed, latest news is the parts will ship on Friday this week 26/05, some 21 days after my car went into the dealership, as we have a bank holiday this weekend, I don’t expect the part will arrive before 30/05/2023 When will I get my car back, who knows?? We are a single car family, we have been without a car since 16/05/2023, I am having to borrow a co- workers car & take 2 hours off work each day to run my children to & from school, my 2 young children have not been able to participate in their regular weekend activities The Dealership Say they CAN'T DO ANYTHING, its all down to MERCEDES in Germany You would have thought that if Mercedes had arranged a significant recall on the grounds of SAFETY, they would have ample spare parts. You would have thought that a part could be shipped from Germany on a next Day basis, but no this does not appear to be possible The Dealership ARE blaming Mercedes, they take no responsibility, for the delay, for the untruthful information provided, for not getting the matter sorted any sooner Just been advised that my part might arrive on 16/06/2023 The Dealership actually seem happy with how the matter has been handled .

As a motabilty driver I do not have any confidence in the Blackburn dealership It was unable to solve a simple alarm fault on my B class. I am still waiting for a follow up phone call 7 days later Will not be returning

I called in at Marshall Mercedes-Benz of Blackburn and was directed to speak with Alawi Al-Haddad Sales Consultant. Alawi was very enthusiastic and attentive when showing and explaining the GLA car that I had come to look at. I arranged a test drive with Alawi in the GLA I was interested in. I left with all documents to look at. Unfortunately the car was not what I wanted, but if you are interested in a new Mercedes car go speak with Alawi at Marshall Blackburn.

Just to say that I found the experience of buying my new used car from Marshalls of Blackburn (Whitebirk) a very easy and friendly one, the sales person Alawi Al-Haddad was very professional and friendly and helped me with the sale and hand-over of my new car.

As per usual I was given a first class service and offer from the dealership. Alawi was very attentive and knowledgeable about the product. Always delighted to deal with Mercedes of Blackburn due to their professionalism.

I would not recommend this dealer to anyone. Customer service is worst ever had.

We came to this showroom as we were in the market for a new car. The service was exceptional. Friendly, approachable & patient staff. We were attended by Angela, who was lovely & extremely ingormative & genuinely helpful. Thanks everyone .

My husband recently visited the showroom & was impressed at the customer service he received. He was assisted, extremely well, by Angela. She was approachable, helpful & made his experience a good one. Thank you Angela & everyone at Mercedes, Blackburn.