To Sam Rowlands at Mercedes Blackburn I must give you 100% . Thanks for looking after us whilst buying a car from the group nothing was to much trouble for you. Thanks again. Dave and Kath Sutton.

Would not hesitate to deal with marshalls Mercedes of Blackburn again great service quick and courteous. Thanks to Ian Wilkinson

Excellent service made buying a new car a pleasure. Marshall Mercedes Blackburn did everything they said they would.

Excellent staff, excellent service, Marshall Mercedes of Blackburn were a pleasure to deal with.

Extremely helpful sales executive at Marshall Mercedes Blackburn Justin Hughes. Overall pleasant and professional service.

Dealt with Justin Hughes at Marshall Mercedes Blackburn, very competent,knowledgeable and professional salesman.

Me and my mum came into the Mercedes Blackburn branch a few days ago and the service we received was second to none. Angela in sales was so patient and so helpful. Even the staff who we weren't necessarily dealing with were chatty and so polite and helpful. We will definitely be back. Thanks again to Angela at Blackburn Mercedes.

Been to Blackburn Mercedes twice to look into another purchase of a Mercedes, Today was meant to be VIP day ( joke ) if I buy another Mercedes I won’t buy it from here , as soon as you walk in it’s not good service, if I’m spending between £40,000-£65,000 a pleasant hello and smile to greet you would be nice , ( not to be ignored whilst they finish chit chat ) I’m saying no more as my blood still boils , SALE LOST.

Few years ago purchased brand new Mercedes and BEST customer service.. Went back last April 2017 .. what a difference! Unhelpful, unfriendly staff , rude and arrogant manager , ordered a new C class to our specifications and paid deposit, they advised car would be ready and delivered by early July , they will keep us updated - 4 weeks later no communication despite phone calls and emails - we went to branch to enquire still unhelpful and informed us someone would ring back . 8 weeks later still nothing .. 10 weeks later we went back and they advised car would be delayed until August! we had booked a summer road trip vacation end of July with new car in mind - had to cancel - Mercedes blackburn did not care - did not offer us another car in the interim - sent few urgent emails to manager - still no reply.. just ignored - ended up cancelling and they replied fine! We then went to BMW .. best thing we did!! Mercedes Blackburn need to sort their staff out - the manager is horrible - no wonder the staff keep leaving! This is what 2 of the staff told us at Mercedes.

Went to Blackburn Mercedes dealerships yesterday... sales staff was helpful and seated us down to take husbands details for a test drive.... whilst seated sales staff member showed us different cars on the web at other Mercedes dealerships to give us options..... general manager comes out very rude and abruptly refused a test drive to a car we wanted to purchase, and told us to get out and test drive in another Mercedes show room.... very aggressive, rude manager. no other staff members stood up to manager to help us buy a car.... absolutely disgusted by Mercedes for employing judgemental managers.....