Christine S, June 2016
"Christine Smith"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My husband and I visited this dealership in March 2016 looking to purchase a Mercedes C Class AMG or E Class Convertible.We had purchased a similar model 3 years previous (new) and previous to this had purchased two other Mercedes from them. The convertible we viewed had been outside and had green mould on the seat (this car was 12 months old) the sales person was unconcerned regarding this. They did not have what we were looking for but promised to ring us and keep us updated on any new cars coming in. They never rang. We called in again and was told they would contact us. Never did. My husband bought from Mercedes Blackpool. We were sorry to say glutton for punishment. We went back to Blackburn for me a SLK convertible. They had one but was told they had taken a deposit on it. It was being test driven today 24 June but would definitely ring me to confirm one way or another. They did not ring, I rang at .4.30 today the car was sold and the person who was to ring me back..well it was his day off. In the last three years this dealership has gone from very good to bad. I am purchasing from Mercedes in Carlisle.
+5 Found this review helpful
Richard, March 2016
"Richard"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I recently attempted to buy a two year old E220 coupe from Marshall Mercedes Blackburn. However, because I asked for a 4.33% discount on £22k car I was treated with ignorance and disdain. I wrote to one of the directors asking why a customer was being treated in the way I was, just because I used my right to negotiate a discount on a £22k car. I did get a brief reply saying a "manager" a faceless person called Chris would contact me. LOL.. that did not happen.
So if you have pockets full of money and you do not want a discount you will be welcome but beware if you want a small reduction in a buyers market as they will treat you like a 2nd class citizen. The sales chap Mr Steve Davies was great but from there upwards they hide behind there doors and job titles.
+7 Found this review helpful
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