Visit for Health Check, level rear numberplate, check limited function of front windscreen wiper washers, and installation of Polestar Engineered Software Optimisation 4th April 2024. 1) No feedback, or confirmatory sheet for Health Check. 2) On their advice, both numberplates were replaced to be branded “Marshall Volvo”. However, the rear numberplate was still off line, insecure and together with the front, was poorly printed. Both numberplates, in many areas, were messily coloured in with a broad tipped black pen in a failed attempt to disguise yellow/white background show through (they threw away the removed numberplates, which were otherwise perfectly satisfactory). 3) Was told front washers were working okay (“…as long as some water comes out, they’re fine…”) – two separate Volvo main dealer service centres have since confirmed (having physically checked their operation) that the wiper wash function was not operating properly. 4) Mis-sold Polestar Engineered Optimisation Software. The cost of this was substantial, at £555. I sought clarification three times (twice in person, and once in writing) prior to installation where I was repeatedly told and assured that 80% of software (“…you get 80% of full fat…”) benefits would be available in the standard, default driving mode (mine being a Google OS car without any other driving modes to choose from). I didn’t find any difference in practice, and Volvo UK have corroborated this, confirming the optimisation only applies when the Polestar mode is chosen. 5) Whilst in their “care”, two scratches were made to the driver’s side illuminated sill mouldings, numerous black, oily marks were left on the steering wheel, both front seats (especially driver’s) and driver’s door card. I have since reached out to the email address of the Service Manager to ask for the Polestar Software to be removed, replying to an email from him essentially asking me to leave an “Outstanding’” review is asked by Volvo UK. I sent him three messages over a period of eight days, to which no response was made, until a fourth message was sent with a sentence “Last try before I escalate” included; following which contact was very quickly made. On their website (30th April 2024), Marshall Volvo Grantham claims “no hassle”, “no corners cut” and “nobody knows your car better”. This is demonstrably not the case, and Marshall Volvo Grantham did not meet reasonable expectations and standards, never mind their advertised claims, evidently cutting corners, not knowing their product, causing me hassle, inconvenience and wasting my time. Very disappointing. Update: The Service Manager telephoned me. He did not apologise for the mis-selling and poor service, merely concentrating on, and repeating the word ‘disappointing’. He did, however, offer to replace the heavily branded Marshall numberplates.

Excellent Volvo CX40 purchase through Ross. From start to finish, Ross went out of his way to help us. As a slightly elderly couple, and not 100% ‘tech savvy’,he guided us through even the smallest issue sometimes with the help of another young gentleman IT ‘genius.’ Thank you so much.

Purchase of volvo xc60 marshall Grantham,very pleased with the service we received from both hiten & Daniel no pressure to complete purchase quickly & the few issues raised were dealt with promptly

I bought this car recently and was so pleased with the service I received from Marshalls and especially Ross.

I purchased a 2017 Range Rover sport Autobiography Dynamic from Marshall volvo in Grantham,the sale person was call Chris and he was very helpful from the start of my test drive right through to the fact he delivered the car to my house in Wiltshire,I also had to deal with the sales Manager who was also called Chris he was also very helpful and I would definitely buy from them again in the future.

A long over due review of the fantastic service from David Byrne and Aaron. I reserved the car over the phone with a deposit to collect the next day. David and Aaron went over and beyond in securing the finance and additional products for my purchase within hours of reserving making the purchase of the car less onerous. Furthermore, David kept in touch following the collection of my new car to make sure I was happy with their service. I would highly recommend Marshall Volo Grantham to everyone who is looking to buy a car. I would definitely get in touch with David and Aaron for future car purchase.

Bought my Volvo S90 T8 Hybrid over the phone from the dealer,Arran and Dannie were brilliant to deal with and made me feel at ease as it was a long distance sale,car got delivered and did not disappoint,I shall certainly be buying my next volvo from this branch,see you in 3 years guys