1) - I bought alloy wheel insurance, however after having the wheels checked they had previously been poorly fixed. I decided to do a full refurb and asked to cancel the insurance. This took quite some time and a few chase up emails from me. The after care was nothing like their selling care! Being fair 2 emails bounced back from the salesman Michaels account. 2) - 3 months after buying a Mercedes, the light on the dash comes on saying service A required. I called Marshalls and got through to Exeter (after 20 minutes waiting on the line) I was informed I needed a major service, it would be £350 and it was not covered by Marshalls. I said that I assumed the service would be done at point of sale? I had done 400 miles in the 3 months and now I had to pay out £350? I was told it was a time service thing with Mercedes. I was not told this at point of sale!. Visiting the show room on Wetherby road, I feel I was being brushed off as it was 5pm and I was told the salesman who delt with me Michael would call me. As the car is now 5 days overdue its quite urgent. 14:00 the next day and still nothing from this salesman. When thinking of buying the car my calls were answered immediately. I cant be certain and have no experience in this matter, but I feel the service from this garage is poor and the management encourage the sales team to sell as much extra as they can to boost profit. I have investigated and its NOT a major service as Marshalls Exeter told me on the phone, its an A service. Thus £195 has been quoted by my local garage using genuine Merc parts. Needless to say I will use my local garage who I trust. My advice is to avoid this Garage and go some where else.

I was invited by Marshall Honda Harrogate to a so called VIP Event this morning. Upon arriving on time parking was impossible here & the entrance severely congested. As I'm a disabled driver I couldn't find any allocated disabled parking, so I thought this seemed a bad omen. Having arrived on time I was asked to wait. After 15 minutes waiting someone came to ask me what I wanted ! Absolute rubbish organisation here. After a brief discussion another colleague interrupted & my guy disappeared with the interrupter. Waited another 10 minutes then left. I wouldn't buy anything with these people. I expected better from Honda !!!

Contacted them interested in a vehicle and arranged to view it at the weekend after much communication from them. Drove one hour to view and buy the car to then be advised someone had bought it. They had my number and could have rang me but didn't until they knew the other person and completed the deal with them. Very annoyed as a simple call would have prevented me driving two hours out of my way.