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46 reviews from our car dealer reviews community
Leave a review for Marshall Hyundai Gloucester
Leave a review

46 reviews from our car dealer reviews community

Leave a review for Marshall Hyundai Gloucester
Leave a review
"Great sales experiance"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From the moment we set foot on the Motorline Hyundai forecourt we were greeted with a smile invited in for a coffee to discuss our requirements. The sales exec listened to our needs & helped to identify the best vehicle for our needs & budget . On collection of our new car the paperwork was dealt with in a professional manner . The sale exec even paired by phone up with the car & went through all the controls . Well Done Motorline we will be back Thank you

"Great service from David Parsonage"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Looked at and bought a Hyundai i800. David very helpful taking us on a good test drive and getting paperwork in place so that we could take the car back with us that day. Very happy with our purchase. Thank you Motorline Hyundai Gloucester.

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"Do not buy a car from these people."
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Hyundai i10 for £6000 from Motorline Hyundai in Gloucester in December 2018. 13 weeks later took it back for its first mot and service. They failed it on brakes, discs, undertray missing and 2 tyres worn. I’d driven 2,000 miles, mainly going to and from work. They refused to discuss and kept repeating ‘wear and tear’. Will never buy a Hyundai again.

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"Service Team"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We are hugely impressed with the service team at Hyundai Gloucester. We take both our cars there and we had an issue with one of the cars, which was fixed with no fuss, in a swift professional manner. We couldn’t thank them enough for the service we received.

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"Really Poor Customer Service"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Took my car in for a software update at Hyundai Gloucester for my I40, and it went wrong. Was told they would need it back in at some point. It was not until I was half way down the road that I found out this meant they had broken the whole computer. I now have no sat nav, temperature control, Bluetooth, radio or even a clock. Was told I would get a call Monday morning and got nothing. Called and told they had not even looked at ordering the part. I have had to cancel a trip to see friends as traveling without a radio, sat Nov or temperature control and a young baby is just not feasible. Was told by Motorline they would only provide another car if they had one free but, they had nothing (this after me giving a courtesy car back to them after not being told there was a Problem!). Was also told by them this could take a couple of weeks and therefore complained to Hyundai direct and this has made them say it will be done by the end of the week but, again no calls or updates. Very disappointed and constantly just being told they don't have enough staff with illness and people leaving. Seems like it is not a happy working environment and management need to improve their standards. I would recommend staying away from Hyundai if you live in Gloucester as you will get stuck with this garage unless you are willing to drive to Bristol.

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"easy and straightforward"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Westlands Hyundai were spot on, everything was really easy and straightforward. I just went, in signed some papers and picked the car up. There was no dramas, the car was spotless and the lady who assisted me was very friendly. The communication between the dealership, the finance people and myself was also excellent. I'm still waiting on a second key for the car but that's not enough for me to knock the rating down.

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Dealership Information

Marshall Hyundai Gloucester is an Franchise dealership that is based in Gloucester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
46 reviews4.5 out of 5 stars — Rated Excellent
Excellent
40
Very Good
1
Average
0
Poor
4
Terrible
1

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  • Contact Information

    Address

    Marshall Hyundai Gloucester
    117 Bristol Road
    Gloucester
    Gloucestershire
    GL1 5SW

    Get in touch

    01452 405702
    https://www.marshall.co.uk/hyundai/contact-us/gloucester/

    Opening times

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    Dealership Statistics

    84%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Marshall Hyundai Gloucester

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