I have been a customer of Marshall Mercedes for a number of years. always had great services from the Vehicle Service Team mainly Clarice and another young lady who's name escapes me. Just recently purchased a vehicle one of my companies had been leasing. The whole sale procedure has been a nightmare, and after 4-5 weeks I am still awaiting completion. it just seemed to me that they wanted the Car sold but the other parts of the sale i.e MOT, Service and Plate Transfer has been awful. I am still no further on to getting my MOT or my Plate put back in my name as it was on the leased vehicle, something which I have done many, many times and have never once had this much of a problem, I actually own 9 private registrations but cannot remember once having to go through this nonsense. I have been passed around from one person to the next and to be honest am now quite angry with the 'service'. When I put the car in for the sales check, I asked for the Tracking to be checked, they said "it was fine", unfortunately it was not and only when i went to an independent garage and had it fixed, has the problem ceased. This is not what you would expect from a Main Dealer. I genuinely did not want to write this, however it has been another 2 days since i have been contacted and i was last old they will be in touch "tomorrow", now that it is weekend again, it will now i would assume be Monday. Wake Up Mercedes.

I purchased an Approved Used Mercedes in the final days of January 2024 from Marshalls of Bolton. I purchased the vehicle through a non-Mercedes PCP, on terms which I believe were very competitive, given the vehicles Approved Used status, mileage and overall condition. I was extremely impressed with the Marshalls efforts to deliver the vehicle and complete the sale. However, a few weeks into ownership, I learnt that the vehicle did not have a full service history (something which Marshall’s must have been aware of from the earliest point of purchase). As such, the vehicle did not conform to the Mercedes Approved Used standards, which guaranteed a through history and mileage check, nor does the vehicle conform to the warranty requirements of being serviced in accordance with Mercedes Benz vehicle services standards. Both of these have serious repercussions in relation to the future value of the vechiel and as such, the associated PCP agreement. I contacted Marshalls and raised my concerns that they had failed to advise me of the vehicles condition/history. Despite assurances from the Marshalls, that they would either provide the missing service records and/or further advice, nothing has ever been provided. As such, I was forced to escalate my concern to Mercedes Benz Customers Services UK in March ’24. They too have contacted Marshall’s, but have yet to receive a full response despite acknowledging they do not have the missing service record. Having owned other premium brand vehicles, I am extremely disappointed with the Customer Service standards of Mercedes Benz and Marshalls. I am still not in receipt of any formal reply to my concerns. I would advise anyone seeking to purchase a premium vehicle, to avoid the Mercedes Benz brand. In my experience, the premium image Mercedes Benz seeks to portray is an utter illusion more closely aligned to Vauxhall in the 90’s. If you must have a Mercedes, then I would advise to avoid Marshalls of Bolton… If only due to the their non-existent approach to concerns/complaints. As for the Marshalls Mercedes dealer group, I would certainly advise a mystery shopper exercise to ensure vehicles are not being mis-sold and other people are not put at financial risk.

After an incredibly stressful ordeal with Bolton Mercedes, I feel compelled to share my experience. Despite assurances and a costly diagnostic process, they wrongly accused my vehicle's engine of being stolen. This led to unnecessary financial strain and immense stress, only for an independent check by Mercedes Stockport to reveal the engine was not stolen. The lack of accuracy, accountability, and the distress this caused has deeply shaken my trust in Bolton Mercedes. I'm now left with no choice but to seek legal recourse to address the financial and emotional toll this has taken on me. Customers deserve transparency and integrity, both of which were severely lacking in my interaction with this dealership.

The dealer salesman Taz, very professional and with excellent product knowledge and the ability to listen (rare quality) would not hesitate to recommend Taz and Marshalls Mercedes dealership

Purchased our new car with the help of Latham, great service, knowledgeable and courteous throughout. All aspects of our purchase achieved with minimal effort. Well done!

Judging by the reviews here, it’s time this dealership were investigated by trading standards. I still haven’t received a deposit refund of £500 which I was assured was paid over 16 days ago. A blatant lie that it had been refunded.