Staggeringly incompetent. Non existence customer service. One of the very worst companies I've ever encountered.

Avoid Salisbury mini and bmw at all costs! Coyboy sales man, blame constantly shifted between sales and service, no accountability leaving the customer stuck. Marshall advise you drive 30+ miles on worn break pads with a small child just so they can retain business and cover up there issues. Do yourself a favour and if you want to go marshall in south, go to Bournemouth!

A very pleasant buying experience at Marshall Mini Salisbury. Doclan was a very efficient, polite and friendly person to deal with. The car I bought had a few cosmetic scratches on the wheels and mirrors which were replaced or repaired as good as new. Jonathan the Business Manager was also very helpful. I've had a follow up call to make sure that I'm happy with my new MINI Cooper with an assurance than I can pop in any time if I have a problem.

Tried to buy a mini from Marshall Mini Salisbury. We were offered a price and the manager wouldn’t honour it. Lots of spin on the reasons why, but all very dubious.

In 2015, I bought a Mini Cooper (LD61 NMW) from the dealership during the VIP event. loved the car in terms of looks and spent a hour customising with the sales team. I drove it for less than a week and the engine light came on and it started to sound like a tractor (not a good start), car returned to be looked at under warranty (Courtesy car given to me) 3 months later car not fixed (as the part was on back order) a month later car returned with a new thermostat fitted but engine noise remained so car returned back to them for further investigation. Fast forward 6 months car still not returned to me and no solution put in place. At this point, i demanded a new car or refund. Told i couldn't have either as this car didn't have an issue they could find and i'd driven it. Eventually they told me that I had to return the courtesy car and pick up the car (without any solution found) with 24 hours notice essentially leaving me with out a use-able car for commuting. After a conversation with Mini UK, they offered me an alternate car (newer but much lower spec (no leather seats, or added functionality) with my request of the run-flats being transferred from the old car to the new. Long story short 2 years later and over 10 trips to the dealership for crucial new parts to the car (Driveshaft, Gearbox, steering rack, aux belt, timing chain etc..) I can safely say that Ridgeway/Marshall Mini can't seem to provide a car fit for purpose to me! Some failures are to be expected on cars but this is above and beyond what is exceptable! Staff are also very rude, after being told that my brakes were getting low, I asked if they were still safe to drive? I was told that 'they would give the car back if they weren't' at which point i stopped a giggle in disbelief at the response i received. I was then shouted at and told to get out of the dealership. If you report an issue to them, they are very rude and unhelpful with comments like 'i know who you are', 'what is it this time'?. Not what you expect when buying from a premium brand and certainly not from a dealer that has provided a sub-par product to a customer!