I enquired by email about a specific electric car which I wanted to view. I received an email asking me to come to the store "to discuss your ideal specifications and options would ensure that you have the most accurate quote" I replied which car I wanted to view and never heard from this person again. 2 weeks later I received another email from a different person at Marshall asking "Are you looking to change your car? Is there any information I can help you with" when I replied stating which car I wanted to view I received no reply. So I will be excluding Marshall from future searches.

Dealt with the sales manager Dan Rigby on my latest purchase. Never had a Honda before and didnt really know what we wanted. He took the time to understand our needs, offered suggestions and locate my ideal vehicle. Just waiting for delivery (in September). Cannot rate this dealership, Dan and his team higher.

I would just like to say, that I am very happy with the customer service I received from Sam, from the first time I stepped into the dealership. I was impressed with the knowledge and expertise on a range of Honda cars. But most of all, the diligence to ensure that , as a customer I received good experience and service. Thanks to Sam & Glen

Sales staff very helpful and patient sold my car to them for a very good price. Very satisfied. Would recommend them.

Sam was morthan helpfull. He actually spent the time to explaining all the features and told me to pop back or just give him a call if i had any questions about the car. ( he didnt know any future lotery numbers ) But was very well informed about the car. He even gave me a call two weeks later to just check all was going well.

We have this week purchased a car from Marshall Honda (Narborough). The salesman, Aman Manocha, was very professional, helpful and fair. We sold our car too him and he gave us a fair price for it. Aman also spent considerable time helping us get everything sorted out regarding change of ownership etc. very satisfied, well done Aman. Overall this was a very professional and acceptable.

Purchased a used Nissan Navara from Leicester Honda. The car has previous accident history which is not showing on the HPI, I can understand this. However, when I went to see the truck after paying in full prior to my journey, I discovered the accident damage but was told it was only cosmetic. I continued the purchase and on further inspection myself and also by a Nissan dealer the damage was clear. The wheel arch has no clips and is loose, the wheel arch and bumper have a poor repair with filler and do not align, kink in wheel arch shape, and the engine undercover has no clips. While I don’t blame Leicester Honda for the damage, they clearly either missed this which is poor preparation from professional technicians, or chose to ignore and continue trying to sell the truck. It was also sold with a leaking turbo pipe and faulty brake light, Nissan picked up on this, but Honda did not. The repair is being carried out by a non Nissan approved body shop which I will not accept . I certainly do not trust Marshall head office or the dealership. My advise, get an independent inspection prior to buying. I would never buy again from Marshall or recommend, the after support is lacking and a shame it’s not the same level of service when they want the sale and your money. The Navara is being returned for a full refund.

bought our honda from this company staff were all very polite and helpfull especially BRADLEY couldnt do enough to help us and explain things to us in detail 10/10 for BRADLEY , well done everbody thank you June and Mick

Went in on a Sunday when the sales team were very quiet and so got seen by two salesmen , a junior and a very experienced senior member of the sales team. After reviewing the car we wanted and negotiating a part exchange on our car and agreeing a sale ,the senior salesman shook our hand and sealed the deal. The junior salesman then took a £1000 deposit which we paid by credit card. Before we left we had agreed that the car we had just bought would be ready in 5 days and that we would need to contact the DVLA and pay a fee to remove the personalised number from our car which was to be traded in. We left happy and reassured with a leaflet of the full details of car we had just purchased. The car was at their other dealership and they would get it to Narborough by Wednesday and have it ready for us to pick up on Friday and the salesman would call us on Monday. On Monday ( the next day) we didn't get a call , but had to call the dealership and speak to the senior salesman , who said he had made a mistake and the car was not now available as it was more expansive as he had not accounted for VAT on the car. This was confusing as the VAT was not mentioned on the sales leaflet for the car that was given to us on Sunday. When we challenged the salesman and said that we had a leaflet which had the price of the care and vat was not mentioned on the leaflet at all, the salesman said for us to not worry as he would find us anther similar car. When we asked for our deposit back we were told not to worry as he will find us a similar or better car. The next day as we did not trust the information the salesman was giving us , we called the other dealership where the car we had chosen was located and they confirmed that there was no VAT on the car and the price for the car was as advertised on the leaflet that was given to us. This demonstrated beyond doubt that the sales team at Marshal Honda Narborough are not above lying when it comes to extracting more money out of you , once they have agreed a sale and got your deposit. The next day at the end of the day the salesman called and said he had good news as they had found another similar car , but the price now would be £3000 more than what we had agreed on Sunday, and less the deposit of £1000 which they already had on Sunday. We did not agree with this and so the salesman , said he will try and talk to his line manager to see what they do and get back to us. A week later the dealership still have our deposit a week since we paid it and have not returned it , instead they effectively tried to "hold us to ransom " as they tried to increase the final sell figure. We have asked for the deposit back and we have told them we DO NOT trust them. This was overall very poor experience which was stressful , disappointing and franking we are out of pocket as the dealership still have the £1000 deposit , and we have paid the DVLA fee to remove the personalised number plate on our car which was agreed to be given as part exchange. This dealership is NOT to be trusted , they put forward a veneer of trusted professionalism as a Honda approved dealer , but at best are very poor at knowing their cars and agreeing a fair price , or at worst are just wheeler dealers , who entice you into parting with your money and than play a a very clever game of fleecing more money out of you. It seemed like a well rehearsed game that they play , as there was little in the way of apology and communication and once they have your deposit , you are committed to play their game. As we write this review , we hope our experience will alert future prospective and unsuspecting car buyers to be very aware and very careful with this dealership. We will be writing directly to Honda UK to complain.