Our fifth car from Nissan, always a top notch service especially from Julian who went above & beyond to make sure we were happy - we'll done 🍻

Steve was brilliant looked after us through out front start to finish first time get a motability car and he made it so easy to understand everything and did a brilliant service would highly recommend Steve anytime to anyone now enjoying getting around in new car thank you Steve keep up brilliant work

After getting my vehicle back after 82 days my wife posted a one star review on Google reviews. Reply from Marshalls was posted asking for us to get in touch. We e mailed twice.Still awaiting a reply. Considering my vehicle came back to us with problems it didn't have when it went to Marshalls I would have expected a reply. I will consider myself lucky if we have any response to this review, as Marshall customer service appears to be non existent.

just now NEW AVOID…. If you are thinking of purchasing a vehicle, look else where. I purchased a Nissan Narava from Grantham (may 2022). On the day of collection neither myself or the sales man was aware that a £3,500 deposit was needed to purchase the truck. I could not pull out of this on the day as the financial manger had explained he had already sold my car I was part exchanging. If I did not pay the surprised deposit for the truck, I would not of had a truck or my old car back. They had sold my car before I arrived despite the contract stating they would need to hold my car for 14 days Incase I changed my mind. Less than 24 hours the engine light appeared on the dashboard. Called Grantham and brought the truck back 2 days later (because they were not open for one of them). Drove a 200 mile trip to have the engine light turned off as they could not find the fault. A week later the engine light appeared. Called Grantham and explained light had appeared. They agreed for me to take my car to a local Nissan dealership. My local Nissan believed they found the fault and changed the clutch switch (car in garage for 7 days) Week later light came on same rigmarole took truck in to local garage. I was told there was an Adblue fault. Which left me without a car for another week. Two weeks later light came back on took to local Nissan for emissions sensor. No car for 9 days. Week later light came back on. Again took the car back to local Nissan after Grantham okayed this. Local garage was in liaise with Nissan Gb as they could not figure out what was causing all these problems. Two weeks later car returned back to me with a new ECU. Again light appeared two weeks later. Again took car back to local Nissan garage to be told they it needed a new switch. Week later received car back. Engine light came back on again 24 hours later, took to garage again. After explaining I had lost all faith in this car, they changed the adblue switch a second time. Three weeks later again engine light came back on was told to fill up adblue even though I had in hope the adblue countdown would go off. Nope this was not the case and took car back to garage to have the light turned off again. I could go on but I feel I would be here all night ! I am now currently driving around with the engine light on for the last 4 months as the warranty has now run out after receiving a letter to say it would cost me £1,300 to extend my warranty. In fact the light has been on for over 12 months and now the warranty is up, it will cost me money to now have the truck looked at again as the adblue light countdown is now on ! I have explained to Grantham I have lost all faith in this car multiple times but I was told I would need to either pay off my finance (£31,000) or pay 10% deposit for another truck to part exchange the vehicle I currently have. I have explained this car is not fit for purpose multiple times but no one ever seemed interested. One of the guys who I had spoken to at Grantham let slip that they “ knew “ that this vehicle had a fault before being sold ! I was also under the impression that my truck had a full service but I believe this does not ring true as i could seem the oil was burning. After speaking to citizens advice, writing multiple letters and phone calls I am still no better off. Every time I call I either get told to have some “patience’s” or they will call me back. Unfortunately I have been waiting for a call back for the last 6 months. If I knew what I knew now I would avoid this dealership and go else where. Unfortunately I am now stuck with this truck for another 4 years !! I am always still waiting over a year later for a service book which still has not been posted out to me. I feel one star is being generous !!

The most absolute pathetic excuse for a garage I have ever come across. The service provided was actually – absolutely nothing but time wasting. These people are about as much use as a urine stain down the front of an old man’s trousers – No they are actually less use than that – at least you could possibly attract flies with a urine stain. My experience began over six months ago. When I contacted them and asked if they could replace the ignition key barrel on my Qashqai, because the key was stuck in the ignition. You might think that this is an easy thing to diagnose, as it’s pretty easy to see a key in the ignition, and then not to be able to pull it out (probably about 30 seconds worth of effort). But they insisted they would need the car for a whole day. But even then, they said that they could not give me an appointment until four days later – just to take a 30 second look. Upon turning up for the diagnosis check, I managed to get one of the mechanics to take a quick look – and guess what! - Yes he could confirm within a minute that the key was stuck in the ignition. Then the farce wound up several notches. They quoted me about £650 to replace the ignition lock – but said that this was a BIG JOB and would need the car for a full day to do the work (Which as it turns out is VERY FAR FROM THE TRUTH)– But they could give no estimate at all regarding when they would be able to get the ignition lock. After suggesting that a month would be more than enough time, they agreed and we made an appointment for five weeks later. The day before the appointment they phoned and said that they still had not received the part – and could still give absolutely no estimate at all of when it might arrive (Suggesting that I just wait for them to call me when it arrived). Whilst they were checking the order I was put on hold and forced to listed to an automated voice telling me how good a service they provided. Upon hearing this, I complained to the garage person that this was not anything resembling a ‘good’ service by any standards at all, and after being told I had no option but to wait the garage person hung up the phone on me (If it wouldn’t have been a waste of my own time and petrol I would have driven over to the garage and given him a VERY SEVERE LESSON in manners). Anyway, I was committed to taking part in this farce and waiting indefinitely for them to get the part – whatever year that might be. After a very quick internet search I bought a genuine Nissan ignition key barrel on line for £200, then watched a 20minute video on how to replace the ignition lock. The genuine Nissan ignition key barrel arrived within 48 hours, and with basic tools and very limited mechanical knowledge I replaced the ignition lock myself within 40 minutes. (The whole job being completed by myself within two and a quarter days from ordering the part – when remember according to the garage this was a ‘BIG JOB that would take a full day even after they had received the part – which they still could not tell when it might arrive). However, not having told the garage that I had sorted out this replacement myself, they are still apparently waiting for the arrival of their ordered ignition key barrel – which has now been OVER SIX MONTHS – And still they have not been in touch or given me an estimated arrival date for the part they ordered (A Nissan garage ordering a Nissan part). If someone is actually paying these people a salary, they seriously need to think about getting their money back. I would strongly recommend that if you ever consider needing the Services of a Nissan garage for anything at all, then from my experience, you will get better service than this garage by doing absolutely nothing but waiting for your car to disintegrate (Then problem solved). When looking to provide a star rating for this organization it is incredibly annoying not to be able to award the deserved one of a symbol displaying a steaming pile of poo!

I had my Nissan Leaf serviced and Mot’d at Nissan Grantham and when I collected it found a huge crack In the windscreen just above the dashboard. I returned to the service desk expecting an apology and for it to be aced by them quickly and efficiently. Oh no. From there the experience was dreadful. Firstly they said that the car was parked in their car park at the owner’s risk, even though they had parked it there, not me! They then tried blaming me, the weather, anything but themselves. As the windscreen wipers had been replaced at great expense to pass the MOT (goodness knows why, they were working fine) it seemed logical that the crack had happened then. The receptionist called the manager and relayed the same message, along with that they’d have to investigate and look at the CCTV. I stood my ground so another man - who would not listen and kept talking over me about the weather and how another car’s window broke because of the weather - took over. It then transpired that the car had been valeted by a contractor and the break must have happened there. He said I’d have to call my insurer and Marshall’s would pay the excess. Obviously I wasn’t going to accept this and told him I wanted the windscreen mended by them. He kept talking and talking (in a very patronising ‘mansplaining’ manner) making excuse after excuse. He told me about the internal processes involved for them to replace the windscreen, how they’d have to argue with the valeting contractor re. Responsibility. I reiterated (repeatedly) that I wasn’t prepared to involve my insurer and please be quiet, stop making excuses and just get the car fixed. I initially asked for a courtesy car to get me home, but on seeing the rental agreement felt I couldn’t trust them not to whack on a spurious charge on return, so I called my husband to come and get me (from our home half an hour’s drive away, which he’d only just returned to after dropping me off). Fortunately a lady was sitting in the waiting area the whole time (she piped up in my defence on a couple of occasions) and she very kindly offered me her contact details if I need a witness. She was appalled at the behaviour of the staff, having bought a number of new Nissans from the garage over the years. This was two days ago, and they still have my Leaf. The branch manager called when I got home and again tried to get me to use my insurance, which I again refused to do. He said it would be quicker than having to go through their internal processes, which may take a week or more. I replied that was fine, I didn’t need the car urgently, please just call me when the car is ready to collect. I’ve not heard anything since. As the other lady (who I chatted to in the waiting area as I waited for my husband to get me; even this was interrupted by the receptionist and then another employee who kept joining the conversation uninvited) said, there was absolutely no attempt at trying to resolve the situation positively; no goodwill.

Found this dealer online whilst looking for new shape used Micra; made e-mail enquiry and initially dealt with Rachel who dealt quickly and efficiently with my enquiry and subsequent request for video details of the vehicle. Impressed with what I saw of the vehicle and all relevant information given to me I travelled 130 miles to view and subsequently purchase same. The service I received was excellent and my thanks to the salesman Steve who completed the purchase for me, such a helpful and informative salesman, a pleasure to deal with. Overall a great buying experience.

Fantastic service from Steve at Marshall Nissan Grantham. One of the best car salesman iv come across. Couldn’t do enough to help me and put absolutely no pressure on me at all to make the purchase. The van was exactly as described and shown on the personal video he sent me before I made the long drive up to see the vehicle! Can’t recommend enough!