We purchased a Corsa and travelled from from the Midlands to fetch it. We had been promised many things by Ish the salesman. He asked us to collect the car on Oct 31st to help October sales figures. We obliged! Half way into our journey we find via a phone call that the money hadn’t cleared, although Ish said everything was sorted. On arrival we find that Ish had put nothing at all in place that he said was done. This lead to a 3 hour wait for our car whilst Rose ran here, there and everywhere to rectify her colleagues’s errors. There was a minor dent on the car, Rose asked her manager about it. He called it second hand wear and tear-a disappointing attitude. However we had car mats and a charger as a free gift. The dent has been quoted at £350 to repair. Personally, I feel the general manager does need to check more thoroughly what his team are doing as we could have travelled 140 miles for nothing. A dent is disappointing when you’re spending lots of money. This could have been spotted and repaired prior to a sale. If you’re buying a car from there, check it thoroughly and ask for Rose Jesson as she’s the person to deal with you efficiently. Unfortunately some areas of poor management leads me to judge this dealership at 3* only.

Had issue.(vauxhall known issue) car broke down. Took months to fix with loads of excuses on why it's was taking so long.had major works done timing belt wet belt that went. Now car stugging to start.told would take 15 hour was done In 7?? So think it was rushed. went to another vauxhall garage and was told that with the work done it more then likely vauxhall fault and if the work was done at there garage they would of done good will gesture and taken a look.. Taking to another garage and when confirmed vauxhall issue will look at sending them the bill also looking at the obismen to investergate the cow boy worker. Service manager. Not the company's fault as the other vauxhall garage was very helpful and friendly.

1 star is, 1 star too many. Having bought a company vehicle brand new in July 2021 we have had constant problems with it. It has been with Marshalls for over 160 days and off the road 25% of the time we have owned it. Their customer service is second to none for not caring an ounce about customers. If you want a service department to never return calls, is always unavailable to speak to you, and to not know what the problem is, then look no further than Marshall Vauxhall Peterborough. We have been lied to on more than one occasion about the cause of the problems. We have booked courtesy vehicles with them and had to argue on arrival when these were not available. We have been told to collect the vehicle as it is fixed, only to find the light on the dashboard says otherwise on collection. Having then to return home in the rented vehicle that they reluctantly arranged for us. The truth of the matter is, Marshall Vauxhall Peterborough have; 1. Sold us a vehicle that is not fit for purpose. 2. Refuse to admit this is the case. 3. Have made no effort to engage in dialogue with us to solve the problem. 4. Do not know how to fix the problem (the van has been with them for over 4 months now still not working) 5. (this is the worst bit) Seemingly do not care whatsoever about the other 4 points. I cannot stress strongly enough, if you need a new motor vehicle and you are considering Marshall Vauxhall Peterborough – do not go there. You would be best off buying a bike. Unfortunately, there appears no end in sight to the problem with the vehicle that is not fit for purpose, as it still does not work. I may well update this review in due course if any progress is made.

They just don't care about the customer, particularly Les he just shrugged his shoulders.

Avoid this dealership and Salesman Connor. Should have read ear reviews before travelling 25 miles to the dealership for a booked test drive. Turned up on time and Conner immediately passed us onto a colleague of his who asked why we were there. When we explained we had booked a test drive with Connor he advised that they had no test vehicles available. When I queried that it was Connors vehicle we were to test he advised that this car had a puncture and wasn’t at the dealership. No explanations as to why Conner had not called us to avoid a wasted journey. Connor sheepishly passed us at this time and didn’t try and apologise himself leaving his colleague embarrassed and trying to apologise. How much longer can Marshall’s tolerate such poor customer practice? .

I'm a Vauxhall driver looking to move to an electric vehicle. Received an invitation from Vauxhall to have a 24-hour test drive. Wanted to see how easy it is to charge the car when out and about. Got a phone call from Marshall Peterborough, no understanding that I had responded to a Vauxhall invitation. Explained that I had a couple of days a fortnight away when I was doing longish journeys and could run the battery right down and I wanted the test on either of those days. Person said I could have car for about four hours. I told him Vauxhall had offered a 24-hour test. He reluctantly said he'd see what he could do. Called me back and said all arranged. Arranged my meeting and planned everything for drive. First thing in the morning of arranged date rang to check all was well as I was being taken to showroom and wanted to confirm that the time was OK. Reception said salesman Conor was on the phone and would ring me back. He did and said that the car had been lent out as a courtesy car but he had another one available which he could let me have for half-an-hour. I told him that he needed to understand my clear instruction from the first call had been that I was only interested in a 24-hour drive. Basically there was no interest in the problems they were causing. At short notice I had to book train tickets and taxis and ended up spending £70 and a whole day to get to and from a meeting that I thought was going to allow me to make a decision about making a change to a completely different way of motoring. I haven't had an apology or even been contacted by them - a very poor operator as far as I am concerned. Well, I didn't get to make a decision about that car but I did make another decision. Never, ever, to deal with Marshall Peterborough Vauxhall.

If I could give zero stars I would. Purchased a car from them and given a collection date. Connor called the day before to confirm the car would definitely be ready and a time was agreed. My husband arranged a day off work, booked a train ticket and paid to insure the car. At 5.30pm the day before, we received a phone call to say the car was awaiting a part, which would definitely be there the next day but they didn't know what time. When told my husband had already booked a train ticket, Connor really couldn't have cared less. He suggested he still come the next day, wait around for the car all day if it wasn't ready, or come back the following day if it still wasn't. My husband travelled there the next day to be told the part hadn't arrived and the vehicle wouldn't be ready for another 2-3 days. It had passed an MOT a few days previously, so was safe to drive, so my husband suggested taking the car and getting it repaired by Marshalls in Ipswich where we live, but they refused to release the car to him, stating it wasn't safe. Surely if this was the case it wouldn't have passed the MOT? No apology received from Connor who is rude and condescending and no acknowledgement of the money we have already paid out, based on his lies. Avoid this place at all costs!!

Excellent service outstanding customer care Hi to All We have recently bought a van from these guys here and wanted to share our experience. We dealt with 2 guys there Gavin & John. They were both fantastic. They made the transaction completely smooth running , painless and enjoyable. They had fantastic customer service and are an asset to youre team.