AVOID at all costs . Had my new BMW in for warranty work and they managed to damage the bumper and leather seats, rather than admitting the damage they decided to get lenny across the road to carry out a bodge paint job, leaving over spray and burn through marks on my paint work, after months of lies and stalling tactics the bumper was finally painted but the interior is still damaged oh and they still owe me £600 which I’m now having to use an ombudsman to try and recover my money. Staff are lazy and rude and they treat your car like a back street garage. Take my advice and avoid at all cost. Nick Clark Brooklyn Grey BMW 2 Series.

We traded in a car and got a good price. The salesman, Aroon, was really helpful He explained everything to us in a very friendly manner. He took us for a test drive with no rush. Every thing was conducted at a very easy and comfortable way. It was actually the easiest car buying experience we have had. Thank you Aroon

The initial part of the journey was good even though we had found similar cars elsewhere online cheaper, but this was the exact car we were looking for. We were advised to come and collect the car over having it delivered to “receive a better experience”. At the time of this agreement we were told that everything (the servicing, camera etc.) would be carried out by Audi. 2 days prior to our agreed collection date we received an email stating this work wouldn’t be carried out by Audi but someone local to yourselves, as this was cheaper. On the evening of Friday 20th October, we received a phone call saying we needed to make payment of the car minus the part exchange value immediately. By this time we had travelled 6.5 hours to get here. Once we arrived at the hotel we transferred majority of the payment and the rest first thing Saturday morning (due to being capped by our bank). On arrival at Marshalls dealership, we were sat us down and gave us the bad news that none of our payments had cleared into Marshalls accounts. But the payments had left my account and we had proof of this. We were told that until payments are cleared we wouldn’t be able to take the car. As you can expect after travelling 6.5 hours for our new car to come back home without it felt so disappointing and a complete waste of our time. Worst thing is we had the funds ready and could have sent the payments way before collection but due to your branches lack of organisation and management skills this failed. We tried to come to an agreement within the branch, however we were immediately turned down. Marshalls offered to drive it down to us, but we were not happy for them to this because we noticed a stone chip on one of its journeys as this was not visible on the videos received and we were told it was completely unmarked. At no point did the sales manager come out to have a conversation with us or apologise. This is normal standard practice in a branch. In conclusion, we loved the car but feel extremely let down by Marshalls Scunthorpe.

I bought a kia sortarge from scunthorpe bmw it has a serious problem with oil dilution they did send it to kia who haven't sorted the problem just fobed us of my next step is to go to trading standards to try and reject the car as not fit for purpose

A great service from a switched on experienced salesman. Helpful and knowledgeable, I found it easy to get the deal I wanted and I’m very satisfied with my Approved used 5 series. As with all things in life, you get what you pay for.

2 minutes agoExcellent purchase of Jaguar iPace July 2023Excellent experience. The car was well priced and the part exchange fair. Smooth process and very friendly and helpful. The salesmen (Russ and Dan) made arrangements easy and all documentation was done electronically online as per the DVLA digital process before I left the premises. The car is only 9 months old so obviously I did not need the other services that they provide. I would be very happy to purchase from them again even though the 260 mile journey is a bit further than I normally travel to buy a car.

Just bought a car from this dealer howard the main person we dealt with was very profesional when we decided thier car wasnt quiet right for us he sourced another car for us nothing was to much trouble for him and Justin

Ian Stacey at Marshall Scunthorpe is the best salesman we have dealt with. Ian is extremely competent and knowledgeable in his area of work. We have dealt with Ian on a number of occasions and he is always a pleasure….nothing is too much trouble for Ian. He delivers excellent customer service and makes the car buying and selling process very simple and organised. He always listens to our car requests and goes above and beyond to ensure we get the exact car we are looking for. Thank you once again Ian, for your hard work and dedication in finding us yet another superb BMW!

We would like to a big thankyou to Ian Stacey at marshall s Scunthorpe for finding us our latest purchase. This is now the third car we have bought fro Ian,he is proffessional and attentive to detail and your requirements and has always done us a great deal. So a big thankyou to Ian and will look forward to when the time comes to purchase another car . Thanks also to Scunthorpe Marshalls Mr & Mrs T&V Duke