Dean R, October 2024
"Straight sale"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'm getting on alright with my Peugeot Expert for the moment. Darren was a good lad, who was very helpful throughout the process while I was enquiring about it. He was straight with me, and I was straight with him. It was a very honest sale, and I wouldn’t change anything about the experience. The van is actually better to drive than my car! He also stuck to his word about sorting a spare key out for me.
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Martin Lee Sports And Prestige from Martin Lee Sports and Prestige in response to Straight sale
"Thank you, Dean, for sharing your experience! We're glad to hear that the Peugeot Expert is working out so well for you and that Darren provided the helpful and honest service we aim for. It's great that everything went smoothly, and we're pleased to know the van is driving even better than expected. If you ever need anything else or have any more questions, don’t hesitate to reach out. Thanks again!"
Roy J, October 2024
"The best place I've got a car from"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
This is the place to be giving your money, as I left feeling it's money well spent with these boys. I had a very good experience, and got my car for a fair price. The car I was presented with was immaculate. By far the best 2nd hand car I've ever bought.
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Martin Lee Sports And Prestige from Martin Lee Sports and Prestige in response to The best place I've got a car from
Here's a response for Roy J's review:
"Thank you so much, Roy! We're thrilled to hear that you feel it was money well spent and that you had such a positive experience with us. It's fantastic to know that your car exceeded expectations and is the best second-hand car you've ever bought! We're always here if you need anything in the future—enjoy your new ride!"
Robin C, October 2024
"Went exactly as I wanted"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
This was the first time I've visited this dealership, and it's been a brilliant experience. Everything went exactly how I wanted it to because it was a quick turn around but Darren's approach was great as he didn't once pressure me into getting the car. After agreeing to take the Audi, I arranged to have it delivered and it was faultless, delivery was on time and the car looked great on arrival.
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Martin Lee Sports And Prestige from Martin Lee Sports and Prestige in response to Went exactly as I wanted
Here's a suggested response for Robin C's review:
"Thank you, Robin, for sharing your experience! We're delighted to hear that everything went just as you wanted, and that Darren's no-pressure approach made the process smooth and enjoyable for you. It's fantastic that the delivery went perfectly and that your Audi arrived in great condition. If you ever need anything else or have any questions, don’t hesitate to reach out. Enjoy your new car, and we hope to see you again in the future!"
James C, September 2024
"Weekend car"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The car has been great so far, though I primarily use it as a weekend vehicle, so I haven’t been driving it extensively. That being said, each time I’ve taken it out, it’s been running perfectly, and I’m quite satisfied with it.
I first came across the dealership while searching online for a Mazda. Their customer service stood out from the beginning—they gave me the space and time I needed without any pressure, which I really appreciated. The test drive experience was excellent as well. They ensured the car was fully fueled, so I could take my time to properly evaluate it. Before leaving, they answered all the questions my partner and I had, making the entire process straightforward and stress-free.
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Martin lee sports and prestige from Martin Lee Sports and Prestige in response to Weekend car
Dear James C,
Thank you for sharing your experience with us! We’re delighted to hear that your weekend car has been running perfectly and that you're satisfied with your purchase. It’s great to know that our approach, giving you the time and space to evaluate the car without pressure, made the process easier for you.
We’re also glad that the test drive and customer service met your expectations, and that you and your partner felt well-informed throughout the process. If you ever have any further questions or need assistance, don’t hesitate to reach out—we’re always here to help!
Best regards,
Martin Lee Sports and Prestige
Natalie T, September 2024
"Happy to help"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Not pushy at all and they were happy for us to look at the car on our own and take it out for a test drive. They fixed a couple issues on the car and then when one of them still wasn't fixed they took the car back in again and did a proper job of getting it sorted. They were happy to help and there was no hesitation to sort anything out.
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Martin lee sports and prestige from Martin Lee Sports and Prestige in response to Happy to help
Dear Natalie T,
Thank you so much for your feedback! We’re glad to hear that you appreciated the relaxed and pressure-free approach we take when helping our customers. It’s great to know that we could resolve the issues with your car and ensure everything was sorted to your satisfaction.
We’re always happy to help and are committed to making sure our customers have a positive experience every step of the way. If you ever need anything in the future, don’t hesitate to reach out!
Best regards,
Martin Lee Sports and Prestige
Amy R, September 2024
"Very helpful"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very friendly staff and helped me in purchasing my first car. Listened to my concerns and fixed any of problems I had. Even after purchasing, they have continued to help me with any problems I've had with the car and been very quick and efficient to resolve these issues. Would definitely recommended to friends and family looking to buy a new car.
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Martin lee sports and prestige from Martin Lee Sports and Prestige in response to Very helpful
Dear Amy R,
Thank you for taking the time to share your experience! We’re so pleased to hear that our team was able to help you purchase your first car and address any concerns you had. It’s great to know that even after the sale, we’ve continued to meet your expectations with quick and efficient service.
Your recommendation to friends and family means a lot to us, and we’re always here if you need anything in the future. Enjoy your car, and don’t hesitate to reach out if you ever need further assistance!
Best regards,
Martin Lee Sports and Prestige
Paula C, September 2024
"Were calm when I wasn't"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The car is amazing, and the customer service was exceptional throughout the process. The test drive experience was brilliant, and I would highly recommend the dealership. There was no pressure at any point, and the team was absolutely fantastic—very patient and accommodating, even when my bank was awkward about the transfer. Despite my flustered state, they handled everything smoothly. I couldn’t recommend them enough and would rate the entire experience 10 out of 10. The whole team was fantastic.
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Martin lee sports and prestige from Martin Lee Sports and Prestige in response to Were calm when I wasn't
Dear Paula C,
Thank you so much for your glowing review! We're thrilled to hear that you love your car and that our team was able to provide such a positive experience. It’s great to know that even when things were a bit challenging with the bank, our team could keep everything running smoothly.
We truly appreciate your recommendation and your 10 out of 10 rating. Your kind words about our team's patience and professionalism mean a lot, and we're always here to help if you need anything in the future.
Best regards,
Martin Lee Sports and Prestige
Steven G, September 2024
"Satisfied customer!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I am happy with everything and pretty much satisfied with the experience overall. The car is performing well mechanically, and I'm enjoying driving it. Customer service has been spot on—I couldn't fault them. There was no pressure at any stage, and they were easy to deal with from my initial inquiry through to the handover. I received a fair deal, and as this was my first vehicle I have had from these guys, I found the process smooth. I found the dealership online, and the car was accurately represented by the pictures provided.
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Martin lee sports and prestige from Martin Lee Sports and Prestige in response to Satisfied customer!
Dear Steven G,
Thank you for sharing your experience with us! We're so pleased to hear that you're enjoying your car and that the entire process was smooth and pressure-free. It's fantastic that you found the vehicle accurately represented and that our team was able to provide the level of service we strive for.
We're especially happy to know that your first purchase with us was a positive one, and we look forward to helping you again in the future. If there's anything you need, don’t hesitate to reach out!
Best regards,
Martin Lee Sports and Prestige
Richard B, September 2024
"Keep going back"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'm still very happy with my experience. The customer service has been brilliant, which is why I chose to return to this dealership. The test drive was straightforward, and the entire process was simple. They explained the paperwork clearly, and I always find myself going back to them because they are so easy to deal with. There was no pressure at any point.
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Martin lee sports and prestige from Martin Lee Sports and Prestige in response to Keep going back
Dear Richard B,
Thank you so much for your continued trust and loyalty! It’s wonderful to hear that our customer service and straightforward approach have made your experiences with us enjoyable. We always aim to make the process as easy and pressure-free as possible, so it’s great to know that’s reflected in your visits.
We're grateful for your kind words and look forward to assisting you again in the future. If you ever need anything, please don’t hesitate to get in touch.
Best regards,
Martin Lee Sports and Prestige
Elliot B, September 2024
"Top score for customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The car has been in the garage to sort out a few issues, but the customer service has been excellent throughout. The garage kept me informed with daily updates, and the service has been great overall. I have no complaints and would give them 5 stars for sure. They know how to look after customers.
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Martin lee sports and prestige from Martin Lee Sports and Prestige in response to Top score for customer service
Dear Elliot B,
Thank you so much for your fantastic feedback! We're thrilled to hear that you were happy with the customer service and communication throughout the process. It’s our top priority to keep our customers informed and ensure everything runs smoothly, so it’s great to know we hit the mark with you.
We appreciate your 5-star rating and are glad that we could take care of the issues with your car. If you ever need anything in the future, don’t hesitate to reach out – we're always here to help!
Best regards,
Martin Lee Sports and Prestige
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