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Would never t recommend. Dealership has a lot of bad reviews across different platforms for a reason, I had a bad experience with this company. They probably thought they can rip me off, being a women and did just that. 99% of companies would return deposits to help people out. They kept every bit of it. Do not know use or read all one star reviews before using so this is get a clearer picture of the type of business they are. They are the reason all car sales people get a bad name
£8.5 out of pocket because the engine on the fiesta our family bought from Mawsley motors failed after less than 3000 miles, we've only had the car 3 months. This dealer couldnt care less and simply invited us to take him to court
Reviewer has confirmed their email address
Sales Manager from Mawsley Motor Company Ltd in response to Avoid at all costs
As Per Below, A report was issued by an Independent Motor Inspector working on behalf of your finance company. The report suggests that we as business are not liable for any repairs on the vehicle.....The report clearly sates that the fault was not present or developing at the time of purchase and therefore negates our liability as a seller, especially due to the fact you have had the car over 30 days and within 3 months and done 3000 miles in it. We have advised that if you are not happy with the Investigation by your finance company, who have found us not at fault, then we have no option but ask you to seek some legal advice and go back to your finance company to see what they can do for you.
The car our family purchased from Mawsley motors Northampton suffered engine failure after less than 3000 miles, dealer couldn’t have cared less and simply invited us to take him to court
Reviewer has confirmed their email address
After Sales Manager from Mawsley Motor Company Ltd in response to Avoid
A report was issued by an Independent Motor Inspector working on behalf of your finance company. The report suggests that we as business are not liable for any repairs on the vehicle. The report clearly sates that the fault was not present or developing at the time of purchase and therefore negates our liability. However, as mentioned to your son, If you want us to offer a free diagnostics check and a quote for the repair, please do not hesitate in contacting us.
Rishi in response to Avoid
Well there you go, proof that this dealer doesn’t think the 2015 consumer rights act doesn’t apply to him and if a serious not fit for purpose fault arises within the first 6 months you’re on your own! If anyone thinks engine failure after less than 3000 miles is acceptable this is the dealer for you!
Reasonable service at point of purchase but was promised proof of receipts to show that work was carried out….6 weeks later I’m still waiting. Be very wary of any ‘promises’ that receipts will be sent in due course, or consider going elsewhere.
Reviewer has confirmed their email address
Sales Manager in response to Poor after service
Andy, this is a bit harsh. We spoke to you several times and asked you to request your service history and receipt by email. You didn't do this and every time you called us out of hours so we had no access to our Service System. We did finally resolve your request and have sent you the service receipt by email and by post. Yet you leave this review.
Where to start……… ok sir we will have your car ready on such and such a date. We will service it, touch up the 5-6 noticeable scratches on it, valet it, put a new cam belt in, fix the spring loaded petrol lid, mot it and sort the hum noise out. Ok, will it be ready for this date then as I’ll be driving down 160miles to pick it up and missing out on a highly profitable business opportunity? Yes, it will(Rishi) Fast forward to pick up day and 1 1/2 hours before pickup(takes 3hours to get there) I get a missed call and message to say my bought car won’t be ready. I call back and ask what’s going on. They say they had the wrong part delivered and only just realised!!! (Knowing that I was driving 3hours to pick the car up) I told the guy I wasn’t happy. I asked how long and he said 2 hours delay. I went 3.5hours later only to find my car was still on the ramp. 1hr 45min later I got to see the car finished. There was No Valet! White car that was touched up with what looks like TIPEX by a 9yr old. Rear Parcel shelf half hanging on. Rear water jet for the wiper not working. Rishi says hey heres £20to get a valet as we didn’t do it. And this is how I was left to leave the car lot at 17:55 to get all way back to Greater Manchester. 2days later, engine light comes on and I tell Rishi. He says bring it back down and they’ll sort it. I get back down there and ask what they’re gonna do. I get told by Jason, they’re sending it to a specialist and they’ll only need it for a few days. I told them to keep it for a full week, that way we know they can have the right time to sort it. They give me a courtesy car that is not to the standard of the car I bought but I say nothing and just be patient. I get a tiny Citroen city car and they repair my 2015 Audi A3. I ask for update as they voluntarily give none. So I take it upon myself to call daily to find out what’s happening. The info from Jason I get is always vague. It gets to the weekend(2 days before pickup) and he (Jason) tells me it’s been fixed and come back. I say is it ok to pick it up and jason says yes. I shoot down in excitement to pick up my car. I get there and still no valet. Shelf is fixed but looks like they’ve used wood glue and resin to stick some make shift plastic onto it (not an original or actual part for it) Rear wiper jet is not fixed still. So I just ordered it myself! I get asked by Rishi if I want to take out the extra warranty. I say yes, go through to the office and sign up and pay as one of the employees tells me it’s helpful to have as things like the particulate filter are covered. (I never put 2 an 2 together) I take my car on the motorway. 40 mins into the journey a loud beep sounds and the particulate filter message comes on. NOW AINT IT A GOOD JOB I WAS ASKED ABOUT TAKING THE EXTRA COVER ……. Or was it?! I emailed Rishi over the weakened to receive a message that reads like “ What a nightmare, do you want to speak to Warrantywise and see if you if a garage near you could look and fix the issue?” And that’s it in its entirety! I give it a few days and collect my thoughts then call to speak to Jason. He asks me the same thing. To be honest at this stage they should be sending someone to pick the car up and take it to be sorted but they are not! He’s expecting me to drive it back down to HAVE MY TIME WASTED …….. I finally loose my temper after 2 1/2 weeks of FARTING about. Jason says he won’t be spoken to like that and indicates that I rushed him to give me the car(forgetting it was he who told me the car was done) And to bring the car back to get a refund. I say fine, I shal do that and I shal also TELL PEOPLE ABOUT THE S”&T cars and S”&T after sales service you provide! And with that I hung up
Reviewer has confirmed their email address
After Sales Manager from Mawsley Motor Company Ltd in response to Mawsley Motors = #Hustlers
This is a prime example of a customer who cannot be helped....This customer could not be not be pleased regardless of any help we offered to give him. He was very rude and obnoxious and we could not get a word in without being shouted at. Such a shame we get people like this.
Andy F in response to Mawsley Motors = #Hustlers
Rishi, what you’ve written here is slightly untruthful so I’m very disappointed as I was about to remove my post as you kept requesting me to. The bottom line is that you made me a promise that you failed to deliver on so my original point remains extant. Youve certainly lost a future customer with this response.
Travelled over 400 miles (round trip) to purchase a car we had seen on the internet & was approached by the most bad mannered man Simon, didn''t even view the vehicle, avoid this place, the Mrs was actually crying on the way home.
Reviewer has confirmed their email address
Jason Brawn from Mawsley Motor Company Ltd in response to Bad experience.
As a Director of our small family run business, I am surprised to hear this as Simon is our Sales Manager and is one of our Senior team members. We would love you get it contact, so we can understand what actually happened on this day and why you did not get to view the car you came to see. To everyone else reading this, if you have anything to discuss, we are always at the end of the phone to talk to you. Thanks Mawsley Motor Company Ltd
I bought a used Mercedes from Mawsley. Full MOT and service before I picked it up. Everything that was on the previous mot fail was addressed as well as the advisories. I then had a small issue once I had been driving it for around a week. They fitted it in straight awY and sorted the problem with absolutely no fuss. I have had bad experiences with previous garages but Mawsley go above and beyond. Highly recommended.
Reviewer has confirmed their email address
Huge thanks to all the staff at Mawsley Motor Company. I received exactly the type of personal friendliness and professionalism you'd hope to find from a family run business
Recently brought a car from mawsley motors outstanding service went out their way to help me would definitely recommend to make a visit if looking for a car.. Very happy with the car I brought as well..
Reviewer has confirmed their email address
Yesterday I bought a car from Mawsley,the people was really friendly and the garage was quite big,tidy and professionally. A very good experience for have a used car from here,I will be back again next time and recommend my friends come.
Reviewer has confirmed their email address
Simon Redgrave from Mawsley Motor Company Ltd in response to Good price and good people
So glad you are pleased with your new car. As a small family run business we strive to get things right! 2020 has been a very tough year for all of us and we certainly appreciate your business! Many thanks, Simon Redgrave Sales Manager
Mawsley Motor Company Ltd is an Independent dealership that is based in Northampton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Excellent | 27 | |
Very Good | 2 | |
Average | 2 | |
Poor | 3 | |
Terrible | 9 |
Mawsley Motor Company Ltd
Holcot Lane
Northampton
Northamptonshire
NN6 0BE
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