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9 reviews from our car dealer reviews community
Leave a review for Mayfair Motors MK Ltd
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9 reviews from our car dealer reviews community

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"Disgusting "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sold a faulty vehicle and refused to resolve the issue with the warranty period. Dishonest

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+0 Found this review helpful
"Nightmare"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Where and how do i start? I must say the guys adam and ricky were never rude to me at all. But unfortunately the car they sold me was a NIGHTMARE! 3 days after it was delivered to me the car broke down! I told them about it and was advised to get it repaired with my local garage. When i told them the amount to pay to get the car fixed £2000. Adam said they cant afford it and can only contribute £500 towards it. I said no to it and told them ill return the car instead but they wont take it back, they cant afford to return my money because they are ceasing operations. But it looks like they are business as usual still. Anyway, i have taken it further tho as iI believe it is my responsibility to help (there are few of us in this situation) stop this dealer from doing it again to other future customers. Please be advised, if the car you bought from them didnt go wrong then consider yourself lucky. If you are planning to buy then think again coz you might end up in the same predicament as us nad its too late because this dealer knows how it works!

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+1 Found this review helpful

Amber Wood in response to Nightmare

Hello I got a car from them 3 months ago and I took it to a garage and now they have said there is a massive tear in the CAT which needs to be full replaced costing 500 pounds and also 2L of oil and the windscreen wipers have gone too! They are conning people off. Can I have your details so I can speak to you about this as I think something needs to happen in regards to this garage

jeff dechavez in response to Nightmare

Hi amber, J04dechavez@ymail.com.

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"Unprofessional and unhelpful"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car off Mayfair Motors a month ago and was told the car was in perfect condition with no issues. Despite this, I was told I still had 3 months full warranty should I buy the car. The day after buying the car, it wouldn’t start. Naturally I called Mayfair to explain the issue; however, I was met with an extremely rude and confrontational response from someone called Zam. Instead of trying to help me resolve the issue, they were instead extremely combative and argumentative, implying I was too naïve to understand the issue and suggested the car was in fact fine, despite not starting. I had to get my friend involved in the call for them to take my issue seriously (I imagine because I am female and my friend is male). Eventually, we agreed to get the issue fixed at a local garage and invoice Mayfair for the repairs, which they would reimburse me for. After getting the car fixed, Mayfair started ignoring me. I emailed and called countless times over the next three weeks. Any time I was actually able to get through to the company (off a different number that they didn’t know was mine), they pretended not to know me or my issue, despite speaking to the same people, Adam and Zam. They finally decided to acknowledge me when I told them I was getting a solicitor and going to the Motor Ombudsman; however, they disputed the price of the repairs and refused to cover it, instead saying they would cover just a fraction of the cost. The one thing I cannot fully convey in this review is how rude and combative everyone at the company has been throughout the entire process. They are truly the most argumentative people I have ever had to deal with, and have absolutely no respect or care for their customers. This case is currently ongoing, I have approached the Motor Ombudsman and a Solicitor and will no doubt have my costs reimbursed through those channels, despite Mayfair’s efforts not to cover any of the cost. All this to say, this is categorically the worst company I have ever had the displeasure of dealing with and they certainly do not deserve your money, please for your own sake, go somewhere else.

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+4 Found this review helpful
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"Disgusting experience. 0/10"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

( Some sites will not let me attach photos) I went with my friend to Purchase a 2006 bmw 325I (10/11/21), and it’s been an appalling service from the moment we stepped into Mayfair motors. We ended up purchasing the car, as that was the reason we were there, regardless of the service. The car was cosmetically not great, but we expected that, however the engine seemed okay during start up and during the test drive that we weren’t allowed to do! Apparently their insurance does not cover us to test drive the car?! - nevertheless we were told prior to the test drive, ‘ don’t worry, I’ll drive the car the way you want it to be driven ‘ which seemed very absurd, as all we wanted to do was test the car, the same as everyone else who wants to purchase a car! - We liked the car, and we negotiated on the price and we were told, ‘ if you want a discount, there will be no warranty ‘ we took a while to think, however we agreed to it. We placed a deposit ! We were given a receipt ( first photo attached ) -  2 days later we travelled up again (12/11/21), roughly 85 miles to collect the car. As we came back we had to wait 15 minutes outside as the salesperson was on the phone inside and did not acknowledge or attend to us until we walked inside and made it very clear that we are waiting. During the wait, another set of customers were waiting, surprisingly, there was only one person on site!  Anyhow, we were doing a part exchange, so he came outside and said let’s go for a drive to test my friend’s car out, which was an  2011 Astra. There was a coolant light on the dash, which did not work in our favour but we were aware of that. The salesperson was going beyond the speed limit, and undertaking on a main road. He also received a call and picked up the phone, mobile to ear while driving and ended up texting after the phone call too! The car was driven to its limits, revving the engine in the first 3 gears. — We got back to Mayfair Motors, where the customers were still waiting, becoming impatient.  We went inside the office and discussed the paperwork & payment. We got into an argument because on the receipt we were given , it stated there was £**00.00 to pay however the salesperson said there was £85 extra to pay, therefore making it £**85.00But… it did not state that on the receipt as you can see ( first picture attached ) The salesperson was raising his voice and getting annoyed, at something that was not our mistake. After 10 min of constant arguing, my friend and I walked out of the office to discuss things. We were going agree with the extra £85.00 demanded from us, but before we could even have a think; we were shouted at, from the same sales person, demanding we come back in, we were 20m away from the office, there was no need to shout!! We walked back in, and he stated 'I do not have time, I need to go pray so lets just get on with this.' As we did not want to take too much of his time, eventhough we felt uncomfortable and really not happy with the way things were going, we just decided to speed things up and go ahead! the £85 was dismissed, even though we would have been willing to pay it, and we began the V5 exchange and change of paperwork, so forth and so on. -- 10 min later we were ready to go ! However.. Yet, another issue, the bmw comes with a key fob ( second picture attached ) however it did not have the key inside the fob, so we had to ask, as it was not given,and he did not know where it was.. By this point, another sales person ( it seemed ) had turned up, to assist I guess ! They took 15 min more of our time, just searching around,while we waited outside near the car, getting impatient, as this whole process has taken a whole chunk out of our day and it was not very pleasant either. - They said they have lost the key, and we will need to go to BMW, to get a quote for the cost of a new key,and they will reimburse us, which at this point, was very annoyed, as it was a safety hazard for us, and if the battery dies, No one can get into the car, using the normal means! - However we agreed, as we were going to put the car in our garage for a few days until the key arrived. The disheartening experience did not end there - We drove back, within 30 min of being on the motorway, we had to refuel and stop off at the services.. As we put the ignition back on, the Service light came on in RED, followed by engine oil being low as well ! The car was not driven hard, as firstly we do not treat cars as race cars, there was lots of traffic as we left in rush hour & we had to get used to the car as well... Anyhow, the engine oil was not urgent, we read the manual and did some google research which informed us it's not urgent right now, but as soon as we get home, or to a garage we would get engine oil.  As we were driving, the car randomly went into 'limp mode' and the gearbox light came on in RED, which was a huge shock to us, and we immediately pulled over to the hard shoulder, as soon as it was safe to do so. We contacted a registered garage, who advised us how to deal with it.. 5 min later we were on our way again, to only find the light coming on again, within 15 min of driving.. and this went on for a third time until we got home. All of which was advised how to deal with, from a garage who were very kind to assist us over the phone, out of normal working hours. --My friend, after a long stressful drive back, a stressful evening for all of us, decided that he will be returning the car. - We contacted Mayfair Motors on Saturday 15/11/2021 in the afternoon to discuss the refund, we were told immediately to email them with our request. So we did that. ( Third picture attached )Mayfair Motors, received another call from us, to understand when we could return the car, and then we received a rushed,unwelcoming, cold reply. We were told, over the phone, that he is rushed, and is with another customer, and does not have time. He declared at the time of discussing the discount, there would be no warranty ( True ) and there will be no refunds ( False ! ), apparently so, he wrote on the receipt there would be no refunds. We checked our receipt, which did not state any of that ( Fourth picture attached ). - The cold person over the phone, then said 'No warranty & no refunds mean the same thing' ...( what?! ) We were gobsmacked. We demanded a refund and declared we will be getting other parties involved, reply being ' Do whatever you want'.. -- We are currently in discussion with Consumer advice & trading standards. Would not recommend purchasing your cars from here, or getting any work done from here, very tragic what has happened with us.

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+3 Found this review helpful
"Fake reviews on Google"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sold us a broken car, left on our driveway, they drove off and refuse to pay for repairs.

"THE WORST DEALERSHIP"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DO NOT BUY! I bought a car from them a couple months ago where I was told it had a brand new MOT and service. However, once checked by a mechanic there was no service done. Once in contact, they said they was happy to pay for a service done locally to me. However, this phone call was massively rude and the staff have no manners. 2 months later and no response since. Called back and have now been told they will not pay for a service and have been aggressive on the phone, telling us to go to their show room and 'bring our friends'. Their attitude is disgusting and this is not the first review I have seen saying the same things. When buying the car I was also made to wait over an hour to get the car cleaned and it never actually was which was a huge waste of time. My worst decision to choose this company avoid at all costs. VILE.

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+5 Found this review helpful
"Rip - off"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I only paid a holding deposit which I was told was fully refundable....I decided not to buy the car so asked for deposit back - told I couldn't have it back as they'd had the car valeted for me, they'd started the paper work (not sure how as the didnt have my full name or address) and the car had a new 12month MOT (I checked .gov.uk - no it doesn't its got 5 months MOT). Story changes everytime you communicate with them - the refuse to refund as their deposits are not refundable - not what they said originally. Only lost £100 could have been so much worse if I'd bought one of their dodgy motors. Stay well away from them

Troy in response to Rip - off

Hi, contact your back for a charge back dispute.

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"Terrible dodgy salesmen"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Autotrader says: long MOT / Website says: 12m MOT MOT actually expires 2/4/21 Long list of issue with car: Battery not functioning Major oil leak Engine making noises Said it was 2 owners; actually 5 Used to be Speedway Motors with bad reviews and court disputes Alternator also needed fixing after According to Kwik Fit they likely jumped started car to drive from Leicester. If you buy a new or used car from a dealer and experience problems with it, you have some statutory rights under the Consumer Rights Act 2015. (30 days) Avoid.

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+6 Found this review helpful
"Utterly disgraceful, avoid at all costs "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid with a barge pole, sold us a car and the engine blew up within months, it was still in warranty but we foolishly went halves on paying for the new engine. Mayfair insisted they would use their mechanic and provided the new engine, within DAYS of returning to us the engine light was flashing, eventually a diagnostic was ran and the small issue fixed which they paid for as the engine had a new 3 month warranty, DAYS after that issue was fixed the engine light was flashing again, this time a burst pressure valve was to cost £144, the engine still being under warranty meant that Mayfair was to cover this cost seeing as the engine light was still flashing after receiving a new engine that they had provided. Even though it is still in warranty Mayfair motors are point blank refusing to pay for it, One of the ‘salesmen’ inparticular are extremely rude, unhelpful and disrespectful. These are not car salesman they are con artists.

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+4 Found this review helpful
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Dealership Information

Mayfair Motors MK Ltd is an Independent dealership that is based in London. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
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    Mayfair Motors MK Ltd
    William Road
    London
    Greater London
    NW1 3ER

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