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Bought myself a lovely C250 AMG at the weekend from these guys after doing extensive research. Really friendly, knowledgeable and professional. What's more, they have some really fantastic, quality cars at much lower prices than you will get anywhere else. The negative comments below are from trollers. I, for one, am a very happy customer and will return.
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Worst customer service after you have PAID your hard earned cash for your car. Beforehand they are all smiling and there isn't a thing they can not do for you.......but once your MONEY is taken, then you discover issues with the car and WHAM BAM, they change. 'Oh that's wear and tear', 'no, we didn't say we would repair this for you' etc etc. Learnt my lesson the hard way. They are selling themselves as a SPECIALIST and NOT a DEALERSHIP! Please if you can avoid these, do so, i beg you PLEASE!! Use the dealership on the main road (North Circular), I went and bought a second merc from them and they were outstanding. MB Park Royal. On collecting my car, opened the bonnet and hey presto, cobwebs and NOT valeted as PROMISED. Couldn't be bothered to say, as was just excited about my new car.
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Dave in response to Never use these
Please check the car are not gray imports ??????? you will be surprised & shocked to find the truth.
I bought my CLS 63 AMG from MB Brent Park excellent and friendly customer service even received a follow up call today asking how my service was.
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Great place. Huge with lots of variety which is amazing. Good that you're able to get insurance there too. All the sale's assistants we did speak to were all really nice and friendly and knew exactly what they were doing. Will definitely come back here again.
Reviewer has confirmed their email address
Hi guys, I bought a car c class from MB Brent Park and honestly it was the worst decision I have ever made, I found them conniving in every aspect of the after sale. I won't mention anymore details as I am going to take them to court. And every so often the change the business name as it was called All Saints Auto and they changed it to avoid getting caught with the number of complaints they receive.
Loving my new AMG sport E-class very good price and amazing service at MB Brent Park. Appreciate the nice warm coffee you gave me. Thank you to everyone at MB Brent Park.
I have just purchased my E250 AMG Sport, I had an amazing time at MB Brent throughout all the sales process. I would definitely recommend this used Mercedes dealership to all my friends and family.
We recently purchased a vehicle from this company and pre delivery I cannot fault them. Very helpful and welcoming however the car was delivered at midnight which obviously we couldn't see if there were any faults as it was dark, the who drove the car up said it Had been valleted.The following day we went around the car inside and out and noted the following issues: 1. Muddy footprint on the rear passenger seat 2. 3 missing tyre caps 3. Sticky candy stuck in the centre console 4. Filthy carpets 5. Fingerprints all over the black ash 6. Dusty everywhere 7. Dirty windows inside We spoke to the guys at the dealership firstly to Ahmed who delivered it he was polite and noted down my issues and said he would pass it on and get Merdi to ring me back, this never happened. I then sent an email with pictures and received no correspondence so we rang again and was told they had no record of any correspondence at all regarding this. We then has some work done on the alloys 2 weeks later and was told by the garage we used that we had 2 illegal tyres! My husband rang again as this was the icing on the cake to be told they were fine and just legal on delivery, Ahmed then told my husband to basically stop being so picky!!!! When we work hard to buy nice things and spend £22,000 on a car which was not up to scratch and to then be told to stop moaning is an absolute disgrace. I work for trading standards and this is absolutely not acceptable. Brent Park Ltd are quick to sell you a vehicle but don't expect any aftercare as its non existent and they turn on you. I am sure after reading this they will turn this around however as an employee with trading standard I have always recorded phone calls and printed off emails.
just bought a ML250 lovely dealership with lovely people, would recommend friends and family
MB Brent Park Ltd from MB Brent Park in response to Mr Miller
Dear Mr Miller, thanks for the great review. We're glad to hear that the sales team were so helpful, we'll pass great feedback on. Please recommend us on to friends and family. Please also like us on Facebook and follow us on Twitter! Happy motoring from everyone at MB Brent Park.
Beware of this seller. You could see traces from interior trims and out side repainted works. My car was full of scratch on the windows and interior trims. It was so late when I found my car was a taxi driven one. More over the tyres were all fully worn from inside. We never notice this during the buying process. I had to immediately spend a 1000 pounds for the tyres, brake pads and discs. This is with regards to a purchase of an E Class 220, Saloon 2015 plate for £20490 with Reg. LP15FMJ. I tried to resolve this issues with Adam but were very rude. Their after sale is nothing but shouting and rude behaviours. Guys never ever buy any cars from them. I have proof for what ever I claim here. My mobile number is: 07595426825 any one can contact me regarding these comments.
Helen Jones from MB Brent Park in response to Lathish
Dear Lathish, Sorry to see that you have had some trouble with us here at MB Brent Park. With regards to the quality of our cars, as we only retail used cars, there may be cases where there will be interior cosmetic imperfection from previous owners, however the general conditions of our cars are very good. With regards to the previous owner of the car being a private hire company, this is to be expected on your car as it was less than a year and had covered 40,000 miles, Unfortunately, you are incorrect about all saloon cars being private hire cars at MB Brent Park. You were informed before placing down a deposit who the previous owners were on the registration document which was inspected by you before you decided to purchase the car. Again, sorry that you have had problems with MB Brent Park, if we can be of any more assistance, then please do not hesitate to contact me at info@mbbrentpark.co.uk. Thank you for choosing MB Brent Park. Helen Jones MB Brent Park - Customer Service Manager
MB Brent Park (formerly known as 14 Saints Automotive) is a used car dealer based in Neasden that specialises in providing top quality Mercedes-Benz cars throughout London, whilst also holding stock of other manufacturers too.
They are a family owned business that is dedicated to not only ensuring that you have the perfect car but that you can drive away in it as soon as possible.
Manufacturers: Sells a variety of makes and models
Independent Dealership
MB Brent Park
Central Business Centre Great Central Way
London
Greater London
NW10 0UR
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