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Absolutely loved the customer service and everything about this place. MB Brent Park are very sophistuand everything about the transaction was easy and quick. I can assure those thinking about going their but not sure hence their other reviews (like I was) to not take their words into consideration. Go and see for yourself. Was greeted by a young man and offered drinks and had a lovely time talking. Would definitely recommend & whenever I need a car I know were to go now. Also, the manager Mr Hussain was really nice anf good manared. He helped so much with this process I don't think most car showrooms would bother like he did. AWESOME WORK GUYS and love the showroom!
Unknown from MB Brent Park in response to Arthur Kingsley
Hi Arthur, thanks for the five star review, we're very happy to hear that you had a great experience with us and that you enjoyed engaging with our team members and found a great deal. Please recommend us on to your friends and family and if you need any further assistance I shall be happy to assist you. Thanks again for choosing MB Brent Park.
Absolutely first class service and after sales care. I cannot fault them at all. Hussain is extremely informative and helpful and I would have no hesitation in recommending MB Brent Parn
Helen Jones from MB Brent Park in response to Jane Orme
Dear Jane, thanks for the great review, we're so happy to have helped you find your new car. We'll pass on your great feedback to the staff that assisted you. Please do recommend us on to your friends and family. Thanks again for choosing MB Brent Park. Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist
We recently bought a Mercedes E class cabriolet and it was in good condition, we had no problems the guys were so helpful and made sure everything was in working order , some of the other reviews are bad but please don't listen to them because these guys are amazing and are always happy to help and if there is a problem they will always fix it , top quality well done
Helen Jones from MB Brent Park in response to Chris lofts
Hi Chris - we love it when we hear this! Buying a car should be a hassle free experience and the whole team work really hard to make sure that from start to finish our customers are supported. We are glad to hear you felt it was simple. We hope you will recommend us to your family and friends. Many thanks, Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist
Mb Brent park, what can I say, I paid £9000 for a BMW, straight away on the day of pick up the car was covered in dirt , 3 days prior I told Hussein to repair airbag sensor (he didn't), it then went to Mr Hussains electrical engineer (his car sprayer) whom totally messed up all the wiring. I then made that individual look like a idiot in front of clients. Anyway 3 months down the line it got sorted but little did I know that it was bypassed, so yesterday I had a 5 mph crash & I was on my own but all airbags went off due to it being messed up by these incompetent people, My car is now a complete write off from a 5mph crash, the inside looks like a bomb went off, where the outside has minor damage. Anyway don't use these Mb Brent Park ever, like the above says friends at the beginning but don't want to know you once you have shelled out you hard earned money.
Helen Jones from MB Brent Park in response to extremely upset person
Dear Customer, thanks for the feedback, we're sorry you've had some problems with the used car that you have purchased from us. We take all complaints about our customer service extremely seriously and will investigate your case. I have been unsuccessful in finding your complaint so I can investigate this matter further. If you can email us at info@mbbrentpark.co.uk with your car registration and details of what has happened I shall endeavour to have this matter resolved for you satisfactory. We're sorry once again that our service did not meet your expectations. Best wishes from everyone at MB Brent Park
The sales part of our relationship was fine but they proved a bit difficult after the sale. Car was to be valeted and interior issues resolved but they have proved difficult to work with and get scheduled. Accused me of missing appointments where clear email trail exists of me cancelling and asking to reschedule. Their typical response is to just ignore you.
Helen Jones from MB Brent Park in response to Dissatisfied
Dear Customer, thanks for getting in touch I am glad to hear that the sales part went smoothly. However I am sorry to hear that you feel that you have not received customer service in line with your expectations. Please email us at info@mbbrentpark.co.uk with details of the vehicle you purchased and I shall try to resolve this matter for you swiftly. Best wishes Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist
I recently bought a CLC 220 from MB Brent Park that they had as a part-exchange i really like the car and think it is great value for money, it works perfectly fine and i recon i got a lot of car for my money. defiantly recommend this used Mercedes-Benz dealership to my friends and family and anyone looking for a used Mercedes.
Helen Jones from MB Brent Park in response to Billy Thompson
Dear Billy, many thanks for the 5* review! We are thrilled! We love to hear about our customers experience, getting great vale for your money is fantastic. We are glad to hear that MB Brent Park's expertise supported the process, Thank you for recommending us to your friends and family. Happy driving from the MB Brent Park team. Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist
Definitely had a great experience buying my car from them and they are still happy to help me after the sale as its been over a month and I am comfortable to call them any time. Their cars are priced competitively and they even gave me great finance rates. I do suggest checking them out, I will be back to service my car there and hopefully be buying from them again.
Reviewer has confirmed their email address
Helen Jones from MB Brent Park in response to lavish lavinia
Dear Lavish. Thank you for your fantastic feedback and the 5 Stars! We are really pleased to hear that you have had a great experience with MB Brent Park and hope you will recommend us to your friends and family. We look forward to seeing you for your next service. Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist
Problems with a B Class Mercedes 60 plate Mercedes after week one. Parts missing and it has massive engine problems. The staff were rude and dishonest and above else gave me totally bad customer service.
Helen Jones from MB Brent Park in response to Rene
Dear Customer. Thank you for getting in touch. We are sorry to hear of your experience. Could you please email info@mbbrentpark.co.uk with your car registration so that we can support you with this matter? Many Thanks Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist
I am very glad to know that i still have a Mercedes Benz specialist not to far from me since the park royal main dealer Mercedes Benz closed down. I needed to get my car serviced and MB Brent Park did it for me whilst i waited, it took roughly 2 hours but i went shopping in the Ikea and Tesco they have next door. I am very pleased because the services they do all go on to the Mercedes Benz Database which means all services for my C180 are on the database. What a relief amazing customer service.
Helen Jones from MB Brent Park in response to Aisha Khan
Dear Aisha, thanks for the great five star review. We're delighted that you had such a good experience with our friendly service department team. I will also share your great feedback with my colleagues at the service centre. Please recommend us on to your friends and family, Thanks again for choosing MB Brent Park Service, Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist
By far the best used Mercedes car dealership i have visited I'm glad i spotted this dealership on auto trader only because they had the best value for the car on there. I called in to book an appointment to see a Mercedes C220 that they cad with pre-wired navigation (audio 20) and when i went in they gave me variety with equal specs or better to choose from but i was happy with what i saw and i am very glad that i drive this beautiful car on a daily basis now. definatly recommend MB Brent Park to my friends and family
Helen Jones from MB Brent Park in response to Jason Mathews
Dear Jason, thanks for awarding us 5* we are delighted. We are one of the largest Mercedes-Benz used car dealership in the UK which means we are rarely beaten on choice or price. Thanks again for taking the time to give us the valuable feedback we will certainly pass it on to all the team involved in your car purchase. Happy driving from the MB Brent Park team. Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist
MB Brent Park (formerly known as 14 Saints Automotive) is a used car dealer based in Neasden that specialises in providing top quality Mercedes-Benz cars throughout London, whilst also holding stock of other manufacturers too.
They are a family owned business that is dedicated to not only ensuring that you have the perfect car but that you can drive away in it as soon as possible.
Manufacturers: Sells a variety of makes and models
Independent Dealership
MB Brent Park
Central Business Centre Great Central Way
London
Greater London
NW10 0UR
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