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Just bought a E250 Amg spec coupe from MB Brent park and amazing service and great people.
Helen Jones from MB Brent Park in response to maddy
Dear Customer Thank you for your wonderful review about MB Brent Park. I am happy to learn that we have been able to meet all your expectations. In the meantime should you require any further assistance please do not hesitate to contact me where I shall be happy to assist you further. Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist
I called earlier that day to let them know that I was coming down to see one of their lovely SLK models. The staff were lovely, helpful and knowledgeable, and the range of cars they have in their forecourt is quite remarkable. I got a good deal as their prices were very competitive and everyone I dealt with were great. The car I was looking at had a broken mirror case but they were quick to repair this so that I could take it home within a few days. 5 stars from me, I would recommend this amazing showroom to anyone!!
Helen Jones from MB Brent Park in response to Jenny K
Dear Customer Thank you for your wonderful review about MB Brent Park. I am happy to learn that we have been able to meet all your expectations. I am also pleased to learn that your mirror case was dealt with efficiently. In the meantime should you require any further assistance please do not hesitate to contact me where I shall be happy to assist you further. Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist
Excellent value for money service by professional staff, I will most definitely be back. As far as the motor trade goes I am always uncertain as to what is the truth. I will certainly look no further than MB Brent Park for all future work on my beauty of an E-Class. Only downside was that it was very busy and I had to wait for 10 minutes but other than that thank you to everyone there!
Helen Jones from MB Brent Park in response to D Constantinos
Dear Customer Thank you for your wonderful review about MB Brent Park. I am happy to learn that we have been able to meet all your expectations. I am also pleased to inform you that MB Brent Park are now actively seeking addition new professional sales staff to join our ever growing company. We hope to see you again in the future, In the meantime should you require any further assistance please do not hesitate to contact me where I shall be happy to assist you further. Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist
Buying was not a problem,the after sales is a joke,do not have your service done there because it does not go on the Mercedes Benz website as they claim. Lucky I checked with Mercedes Benz first.
Helen Jones from MB Brent Park in response to Munafiqun
Dear Munafiqun, I am happy to learn that we have been able to meet all your expectations during the sales process. Unfortunately I am unable to agree with you about your comments regarding our service department. I can confirm that aftersales service's done with MB Brent Park are logged onto the Mercedes-Benz digital service network. I am sorry that you were provided with incorrect information regarding this issue. You have not made it clear during your review who had provided you with this information Should you wish to discuss the above matter please do not hesitate Mr Munafiq to call me directly or email me at info@mbbrentpark.co.uk so that I can assist you further. We hope to see you again in the future. Should you also wish to discuss why the aftersales did not meet your exceptions please contact me and I shall be happy to look into it further for you. Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist
I walked into MB Brent Park and was greeted by a really lovely member of staff. She immediately welcomed us and asked us if there was something we were looking for in particular. We told her we were interested in the C class to which she offered a seat with her so that we can see what is available. Found the perfect car for my wife with all the extra gadgets inside. We went on the test drive which made us absolutely fall in love with the car. The MB Brent Park Team are enthusiastic and extremely knowledgeable. Explained to us all the features of the car, and really sold it to us. You really want to feel good about a car especially when parting with your money. The team at MB Brent Park really make an effort to help you understand everything that you are signing for and taking out with the car. They also provide excellent after care service and check up on you that you are happy with the car and know how to use all the features. I 100% recommend them. Thank you to MB Brent Park. From a very happy customer
Helen Jones from MB Brent Park in response to Raj Patel
Dear Customer Thank you for your wonderful review about MB Brent Park. I am happy to learn that we have been able to meet all your expectations. I am also pleased to learn that you were able to source the right car for your wife from our wide range of cars. I would also like to thank you for the recommendations. In the meantime should you require any further assistance please do not hesitate to contact me where I shall be happy to assist you further. Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist
Purchased my Mercedes C250 last year with them and I have to say it was a pleasure through the whole process. From the test drive, to putting a deposit to reserve the car so that I can sort out finance and the paperwork, it all went smooth and professional and great customer service. As it was time to service my car, thought I would go back and do it there. Very good customer service, from booking in my car to coming in on the day and all the work being carried out within the time they said it would take. Would highly recommend buying and servicing your Mercedes from MB Brent Park.
Helen Jones from MB Brent Park in response to Adam Howa
Dear Customer Thank you for your wonderful review about MB Brent Park. I am happy to learn that we have been able to meet all your expectations. I am glad to learn that both your sales and service dealings with us have both planned out as you expected. All the MB Brent Park team pride themselves by providing a high level of customer service that all our clients have come to expect. In the meantime should you require any further assistance please do not hesitate to contact me via telephone or email at info@mbbrentpark.co.uk where I shall be happy to assist you further. Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist
After looking at the reviews, i was quite worried about going to MB Brent Park however they were the only ones with a great value for money on a Mercedes-Benz SL350 AMG Sport car. Spending £40K on a car meant that i had to do my research and thought i should just check them out. I walked in the showroom and found the car parked inside further back. Was greeted by Mr Hussain and given more details about the car. I wanted to feel the car so asked for a test drive which meant they would have to take the car infront out first; this was done quickly and without any huffing and puffing. Fell in love with the car straight away and put a deposit down. Next day i came and found it parked infront of the showroom all sparkling and beautiful. Finished the paperwork quickly and left with the biggest smile on my face. GREAT CUSTOMER SERVICE.
Helen Jones from MB Brent Park in response to I Ibrahim
Dear Customer, Thank you for your wonderful review about MB Brent Park. I am pleased to learn that despite a small number of negative reviews in comparison to the number of cars MB Brent Park has sold, it did not put you off visiting our showroom to see for yourself the professional customer service offered to you by Mr Hussain and the MB Brent Park team. All the MB Brent Park team pride themselves on providing a high level of customer service that all our clients have come to expect. We hope to see you again in the future, In the meantime should you require any further assistance please do not hesitate to contact me via telephone or email at info@mbbrentpark.co.uk where I shall be happy to assist you further. Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist
I Really wish I had found this site before purchasing my car - I could literally copy and paste your journeys with these rouge traders. Brought a £10k Car in Sept 2015 (dirty with old sweets in interior) - by October all dash board lights had failed, Hussain was EXTREMLY rude and unsupportive - £500 later we had fixed local. 2 Months later the Cam chain / tensions all snap and blow up engine ..... SUPRISE SUPRISE will accept no liability for not servicing car enough depth 8 weeks on through the complaints process (protocol) and with out no shock MB Brent park are not accepting liability so we can finally continue with legal proceeding's.... Good luck to their next victims !
Helen Jones from MB Brent Park in response to MBVictim
Dear Customer, thank you for your feedback, we're sorry you've had some problems with the used car that you have purchased from us. We take all complaints about our customer service extremely seriously and will investigate your case if you can email us at info@mbbrentpark.co.uk with your car registration and details of what has happened. We're sorry once again that our service did not meet your expectations. Best wishes from everyone at MB Brent Park.
My PX vehicle was parked without a ticket days after sale & I received the bill (not to mention the headache of all the paperwork) together with failure to pay the London Congestion charge too. My new vehicle is missing a part which Hussain assured me he had ordered, but 6 weeks on 'no sign' of it despite chasing him via email & telephone. On the face of it my new car seems reasonable value, albeit not complete but their carefree attitude with my PX vehicle has caused me huge bother - my advise is to look elsewhere.
Reviewer has confirmed their email address
Helen Jones from MB Brent Park in response to Forrest
Dear Customer. I’m really sorry to see that you have had some issues with us. I would like to investigate your case further. Could you please email info@mbbrentpark.co.uk with the car registration so that I can pass this onto the relevant team who will be able to help and have this matter resolved for you swiftly. Kindest Regards Helen Jones
Great guys at MB Brent park!! I was initially put off by some bad reviews that I had read, but take my advice... ignore them, these guys are amazing and went above and beyond. I live 1.5 hours away and found it hard to pop up and see my chosen car regularly. They kept me very well informed about the car during my many phone calls. On the day of viewing the c250 coupe, I arrived at around 6.30 , just before closing on a Friday evening. I got shown around the car, it was gleaming after its earlier Valet and went for a test drive. I instantly fell in love. At no point did I feel pressured or belittled, unlike some other dealers I visited. After heading back and going through the part exchange details.. I decided to purchase the car and leave with it that evening. Three days after purchase I discovered I had a faulty seat sensor. I phoned MB Brent park and they couldn't of been more helpful, they were even willing to see me that day. The next day I went to their garage and had the problem fully diagnosed. That day the new official Mercedes Benz seat sensor was ordered. The following day I had a phone call saying the part had arrived. I went in that day and had the problem resolved. I would honestly rate MB BRENT PARK 10/10 if you are looking for an amazingly priced and spec'd Mercedes Benz, look no further than MB BRENT PARK.
Helen Jones from MB Brent Park in response to Benjamin Ellis
Dear Mr Ellis, Thanks for the great review. We're very happy to hear that your first experience with us went so well. We'll pass on the good feedback to all of the staff involved. Please do recommend us to friends and family and if there is anything else I can assist you with please do not hesitate to contact me at info@mbbrentpark.co.uk where I shall be pleased to assist you. Happy motoring from everyone at MB Brent Park.
MB Brent Park (formerly known as 14 Saints Automotive) is a used car dealer based in Neasden that specialises in providing top quality Mercedes-Benz cars throughout London, whilst also holding stock of other manufacturers too.
They are a family owned business that is dedicated to not only ensuring that you have the perfect car but that you can drive away in it as soon as possible.
Manufacturers: Sells a variety of makes and models
Independent Dealership
MB Brent Park
Central Business Centre Great Central Way
London
Greater London
NW10 0UR
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