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this "dealership" in the loosest term, is shocking, once you have parted with your money, the service stops there. no reply from text or emails, and when they reply to reviews, its the same rhetoric (look for yourself) our car has lots of faults, and they are as obstructive as they can "legally be" Hussain is a one man band, who claims to run a busy dealership, MB is in no way connected to Mercedes. would I have bought knowing how they are?... absolutely not, just google the bad reviews, its your money so beware, there answers to reviews are all so polite.....just see what you get in person.
Reviewer has confirmed their email address
Bought my second Mercedes-Benz from MB Brent Park as I was happy with the first A class class I bought in 2018.
i received great service from MB BRENT PARK and they helped me buy my sons first car
Came in with no notice. The vehicle I was after was not onsite the team worked efficiently to ensure the vehicle was bought so I can view it even though I had not booked an appointment and arrived with no notice. Very hospitable staff which ensure you are comfortable and do not pressure sell they allow you to view the vehicle in your own time ask as many questions as you want. Very helpful members of staff. I have not yet purchased a vehicle as I am at the beginning of my search but as I’ve received such impeccable service I shall be paying them a visit to hopefully complete my purchase with them in the near future.
Reviewer has confirmed their email address
I was first worried about the negative reviews that i saw online but I met a very chap guy called Adam. He helped me pick my next car and answered all the questioned I had.
Fooled by the reviews, we bought a C Class from MB Brent Park few weeks back. No faults were mentioned during the sale. The car made a horrendous noise from the next day. Took the car back and were told that everything was fine and this is usual wear & tear. We paid £110/- to get it checked from another Mercedes specialist, they diagnosed the rear differential being faulty. We were quoted 2.5K for the repair. The diagnostic report was sent to MB Brentpark. They responded after 7 days saying this is routine wear & tear. We requested this car to be returned and our old car given back along with the monies paid as the car was clearly faulty and this fault was not mentioned to us during the sale. MB Brentpark refused to take the car back. As per UK law we were entitled to a full refund within 30 days if the goods were faulty and not fit for purpose. Despite of sending numerous emails we did not get any help from them. Now seeking legal advise.
Reviewer has confirmed their email address
Very good customer service and very good and clean cars perfect place highly recommend it
Popped in without an appointment. Showed me around. Selection of cars available for viewing. Friendly staff take time and walk you through different models.
Reviewer has confirmed their email address
MB Brent Park (formerly known as 14 Saints Automotive) is a used car dealer based in Neasden that specialises in providing top quality Mercedes-Benz cars throughout London, whilst also holding stock of other manufacturers too.
They are a family owned business that is dedicated to not only ensuring that you have the perfect car but that you can drive away in it as soon as possible.
Manufacturers: Sells a variety of makes and models
Independent Dealership
MB Brent Park
Central Business Centre Great Central Way
London
Greater London
NW10 0UR
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