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Don't take up MB500 'sale or return' offer as they will not pass on the proceeds to the actual owner...BEWARE!!!
Sophie from MB500 in response to Craig
Thank you for taking time to leave your feedback. We have looked through our records and are unable to find your profile. Because of this, we are unable to investigate this claim further. Please contact us with your full details and we will be happy to clarify your concerns. All proceeds of sale are transferred to the owner of the vehicle unless there is finance outstanding. In those cases the finance company receives the settlement amount and the owner will receive the difference. This is the only way we operate as we require clear title of the vehicle before we can sell it on.
I have been 100% satisfied by the service provided by MB500. Before visiting I received quick replies to emails about the car I was interested in. When I visited to view the car it was exactly as described. On the test drive, Sophie answered my questions about the car very knowledgeably. Once I had agreed to buy the car the paperwork and buying process was explained clearly. They were very flexible about when I could collect the car and even picked me up from the train station! Very professional operation. Thank you.
Sophie who showed me the car was fantastic, answered all queries quickly and efficiently. The car itself is fantastic and has been well looked after. I had been searching for a number of months for the specific model I purchased and MB500 from start to finish have been a pleasure to deal with! Thanks again Sophie!
This car seller is the worse I have come across in 50 years. One you do not know who mb500 is owner trader registered etc. no named persons. I bought a car on line which when delivered was not as advertised, the car was returned but the money has never been repaid and am currently processing the matter through the courts. Have also reported them to the police and to trading standards.
Reviewer has confirmed their email address
Anon in response to allman
You won't get it back! They are in liquidation.... Trade as motor base Midlands! Sophie is an Alias and so is Marcus. They also lie about work under warranty
Anon in response to allman
I'm currently going through the same thing with this garage. Would you mind telling me which vehicle this was and the action you took? Thanks
Came to the garage to look at a car and it was lovely. They took a deposit from me and said it was refundable. I however found another car and contacted the company and they then said the deposit was non refundable after telling me it was. For two weeks they have been telling me it has been refunded and still it is not in my account. I signed no paper work so they have to refund it. I will be taking this further it's money I have worked for not there's. Very dissatisfied after giving them chances. I do not recommended this dealer.
After buying a car from them, car tyres were bold even after MOT. This resulted in 4 new tyres £300, Gear box replacement £400. Car not serviced, plugs were black/ Filter black £120, Wheel Wishbone £100, Radiator £120. Slightly fed up, Im a business lady this is the worst car ever bought.
Reviewer has confirmed their email address
I have recently bought a car from MB500, when I first went into the garage I found the car I was looking for however after going home and reading the reviews about the place I was shocked and unsure in whether to use MB500. After visiting the garage a couple of times I got to say the customer service did not disappoint me everyone was lovely and helpful and I am happy with my purchase. I did visit other garages in the mean time as the reviews put me off but I am glad I used MB500.
MB500 helped me find my first car and took into consideration everything I was looking for. Customer service was excellent and everyone there was friendly and kind. I would recommend this garage to anyone looking for a good car and needs help with what car they are looking for. I love my new mini best decision I've made with the help of MB500.
Steer clear of mb500! This garage sold my partner a faulty vehicle refused to fix the issues then decided they would fix them with a "reconditioned" part that was faulty too, spoke to the mechanic directly and was informed the car part was actually from a scrap yard! They then charged my partner to repair the faulty part! When we purchased the vehicle we purchased a year's worth of tax and received a letter 6months later to say my vehicle needing taxing! Complete sham of a garage!
I agree with above reviews. I was also sold a very faulty car, and question the work they did on it. They repeatedly told me they would do something and then didn't. I would not trust them on bit. Avoid this dealer at all costs.
Alex from MB500 in response to Very dissatisfied customer
Dear Anonymous, Thank you for taking time to leave your feedback. We have looked through our records and are unable to find your profile. Because of this, we are unable to investigate this claim further. To asure you, all our vehicles under go a multi point inspection before they are sold, similar to those of VOSA standards. If there is anything else you would like to discuss, Please do not hesitate to contact myself, Alex, on 0116 271 2560. Kind Regards Alex ( customer care & aftersales)
MB500 is an Independent dealership that is based in Leicester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
MB500
12 Mandervell Road
Leicester
Leicestershire
LE2 5LQ
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