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20 reviews from our car dealer reviews community
Leave a review for Mcdougal & Breen
Leave a review

20 reviews from our car dealer reviews community

Leave a review for Mcdougal & Breen
Leave a review
"Refreshingly easy "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just a nice all round dealership to deal with. No hassle from the salesman and all cars in great condition.

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"Brilliant"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really good service from this dealership. I bought a Vauxhall Zafira back in August. It was clean and in really good condition when I received it and up to now I have had no issues with it at all. The dealers were very helpful and friendly and I would happily recommend this dealership.

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+7 Found this review helpful
"Ian will"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have now had 2 cars from this dealer and each one has been fantastic. I have had many issues with garages in the past but this family run business looked after me on each occasion. I have had dealings with the after sales department also and have never had an issue. HIGHLY recommended .

"Car owner"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having now had the car for a while and due to issues soon after purchasing decided not to write review out of annoyance. Mcdougal & Breen do sell cars cheap and I am sure the majority of them are reasonable. Unfortunately I did not have the best experience. The car looked good and they seemed helpful when purchasing. Sadly this was not the case when I then had issue with the car. Within a few weeks I noticed the car was dripping oil. As the car was still under the manufacturer warranty I took it to the local garage. The sump was cracked around the sump plug, so the sump had to be replaced. I suspect this was present at time of purchase as this was so soon after. When using the car at night I noticed the one headlamp vibrated. On closer inspection the headlamp unit was cracked. I contacted the dealer and they agreed to look at it but quite unflexible. When I arrived at the garage I was greeted with a very rude and grumpy mechanic. When I explained what was wrong he was like its fine. Grudgingly he took car away and replaced the headlamp as it was damaged. This car has obviously had minor accident damage, as visible in the right light the boot has a small dent and the colouring is slightly off. The back bumper has come loose and on looking at this it was cracked too. The dealer never mentioned the very short time the previous owner had the car. I thought the car had only had one owner under motability but on receiving the documents it had 2 previous owners. I suspect they had a bump and then the dealer acquired the car and then did a fairly cheap fix of the car. Having complained about how I was dealt with to the dealer the response I got was well the mechanic was annoyed as my car I traded in had needed a lot of work which meant they had overpaid for the car. My car was left with them to inspect when I test drove the other car. According to them they needed to do water pump, turbo needed attention, gears needed attention. I had used the car daily and had driven over a couple hundred miles to the garage so have to say I doubt it needed all they said it did. I dont have any specialist knowledge and they had full opportunity to inspect. The price they offered was the same as the car buyers you see online so was not the highest but the cost of the newer car and the price offered seemed fair. Knowing the price they had on the car traded in they certainly did not lose out. So I would say if you get a cheap car and everything is fine then you have a good deal but when there are issues they dont deal with it well.

Staff from Mcdougal & Breen in response to Car owner

The only problem this customer had was that he travelled from Scotland to buy our car, when he called us asking us to pay for some items he wanted sorting we explained that we couldn't just give money away like that and that we would need to see the car ourselves. He was not happy with this. When the car arrived one of the headlamps was completely snapped and loose. It was very noticeable and clearly hadn't left our premises like that. We suggested that if the customer had no knowledge of what had happened then perhaps it had been bumped in a car park. He refused to agree that this was a possibility. We replaced the light at our expense even though clearly it was not our fault. We are rewarded with this review for doing the right thing.

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"Happy overall"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I found my Citeron DS4 Online and eventually bought it from Mcdougal and Breen back in June. The dealers were very helpful and friendly and The car is in very good condition. There are a few small scuffs and scrapes but nothing too bad. Its very good value for money. I have had no issues with it at all and I would recommend the dealership.

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+5 Found this review helpful
"Richard"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently bought a 3 year old focus from these guys and I have to say we are over the moon with the car. We found the salesman to be very helpful and informative. Highly recommend this garage actually looking forward to our next purchase !!

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"dealership review"
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Mcdougal and Breen did everything I asked of them, they offered me the usual extras but weren't pushy in any way, I'm enjoying the car, it was low mileage and the bodywork was perfect so it was a great buy in my opinion.

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+5 Found this review helpful
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"happy with the service"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We had a little issue at first but as our warranty was with Mcdougal and Breen we took it back and the problem was fixed without any fuss. I was happy with the service overall.

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+5 Found this review helpful
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"excellent used car dealer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Mcdougal and Breen were very professional, they dotted all the i's and crossed the T's, there was no hard sell or unpleasant exchanges they were spot on. The car is perfect and I've had no reason to take it back to them.

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+5 Found this review helpful
"Rodger"
3.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Not a bad car dealership, they were helpful all the way to the sale date. However when the time came to collect my car from Mcdougal & Breen in South Shields it was a different story. I was basically a case of there is your car, see you later. On closer inspection interior panels full of bodge trims that don't match and look like they have been painted with an aerosol can, badly I must add. Few trim pieces missing in the car and now after a day or two the car stinks of dogs / pets so clearly sprayed every other day to hide smell damage to most of interior panels. The silicone/ dash has wore off so my tip for anyone buying is to have a really good look at these cars closely. The car is 3 years old but cleary had a hard 3 years.

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Dealership Information

Mcdougal & Breen is an independent dealership that is based in North Shields. The is dealership moved its dealership from Orion Way, Orion Business Park, North Shields, Tyne And Wear, NE29 7SN.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
20 reviews3.9 out of 5 stars — Rated Very Good
Excellent
12
Very Good
3
Average
2
Poor
1
Terrible
2

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  • Contact Information

    Address

    Mcdougal & Breen
    Benton Industrial Estate 4 Westley Drive
    Newcastle upon Tyne
    Tyne and Wear
    NE12 9UP

    Get in touch

    0191 2708686
    http://www.mcdougalbreen.co.uk

    Opening times

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    Dealership Statistics

    60%
    Would recommend this dealer to family and friends
    20%
    Percent of reviews responded to by this dealer

    Additional Information About Mcdougal & Breen

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