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10 reviews from our car dealer reviews community
Leave a review for Mercedes-Benz of Birmingham Central
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10 reviews from our car dealer reviews community

Leave a review for Mercedes-Benz of Birmingham Central
Leave a review
"Excellent service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to the dealership and Vitaliy was an extremely professional guy who spent a lot of time and effort with us . We would highly recommend this dealership.

"S63 Amg "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bad experience with them ever will take my car to Mercedes Benz Birmingham city center don’t trust them the fuck up my car bad bad service👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

"Appalling service "
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Booked car in for service and asked for two other things to be done . Asked for these when booked in , when dropped off , when picked . Lots of promises that they’d get back to me with quotes for these repairs - nothing

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"Distinguished Customer Services"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am a Media Television Camera man at BSKYB SKY News and Sports News, in London. I recently Leased my first A class Mercedes-Benz AMG Line A200 from a Leased Company. I needed help to operate the interior functions. I visited Mercedes-Benz Birmingham Central Lawley Middle way. I was highly pleased with the professional manner and the help I received from your customer service employee Mr Steph, he went the extra mile arranging for my first vehicle servicing and monthly direct debits from my account. Thanks to the distinguish Scotts man

"Shocking service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely shambles, do not use stockport dealership. My vehicle is brand new purchased in Feb 2020, I had problem with door lock flashing. I dropped the vehicle a day before, waited 30 min before I was seen. The following day I was contacted and said there will be a charge to repair the wire which was broken however I told them I bought the vehicle brand new from Mercedes dealers at Bolton wouldn’t accept this and said they will charge for repair or take it to where you bought it from. Never again stay away, take it somewhere else

"5 Star all the way!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

How all dealerships should operate! Just took delivery of my new vehicle that i'm simply over the moon with as expected from a new car...... However I feel I must comment on the attention to detail and the service received by one of the most conscious outfit I have ever had the pleasure of purchasing from. I must comment on the attitude of the dealer principle Peter who gave me the service and attention to detail that was needed to satisfy a hard top please customer :) This was my second purchase from MBCB and to be quite honest if was not for the sales staff and Peter's efficient and professional team I would have probably gone elsewhere. So thanks guys keep up the great work as your relationship skills with the consumer are second to none. 5 Stars all the way.

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"Outstanding customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I must congratulate Lucky Mark and Kyle for their excellent customer service I desperately needed a part today for my Mercedes AMG and as I live in Redditch and could not get there Lucky kindly offered to stay there till 6.00 until my son could collect the part I phoned them about 5 times and each time I spoke to one of the above mentioned and they were so helpful and polite and nothing was too much trouble to enable me to get my part I needed today When someone goes above and beyond their job role to help a customer then they need recognition Thank you again

"Never in my all life I experience such "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Never in my all life I experience such a low unprofessional handover I purchased a g wagon new in my collection day the car was handed with no instruction, or any advice not even a small bunch of flawer for the wife, I waited 2 hr as the car wasn’t ready Despite me calling at 9 am and arrived at 3 pm to collect I called at 2 pm the manager said I be out when you arrive see my assistant When arrived the assistant in a bad manner said to me and my wife wait there I said where he pointed outside Totally low welcome Communication was very non existent The all situations Made my collection day be a Day to remember and yes I will remember this day as one of the worst handover ever received from a Mercedes main dealer it spoiled all my big day Never Again buy from this company A normal garage wold offer you a service and comfort especially when you spend over £ 150.000

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"Awful service. Do not recommend."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely do not recommend Mercedes Brimingham Central. They have had our car for nearly a week. It simply needed two new front tyres. They have allowed it to sit on alloys on the forecourt which has resulted in it needing a new alloy. They told us over the phone it was in the workshop and it’s tyres and wheels were off. We arrived at the garage to find it still sitting there with two punctured tyres. They have ordered a new alloy. It has arrived and it is the wrong colour. We have said put in on. We are absolutely at the end of our tether. They have lied to us, not communicated with us and frankly it’s a disgrace. I will be reporting them to the Ombudsman with our photographic evidence.

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"Unprofessional, Disorganised & Dishonest"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We placed an order with Mercedes Benz Birmingham Central for a Mercedes Benz V250 back in May, they received the order, even replied to my email that the order was attached to. I replied m enquiring what additional options I should add before the vehicle went for build, they replied with the options price-list. A few months went on, I queried when my car was going for build, this was ignored, another email sent on August 18th confirming my delivery date of September 1st, also ignored! If you like having your time wasted and being lied to then this is the dealership for you, but avoid Simon HUBBARD, he’ll talk to you for an hour then deny that you’ve ever spoken! oh, and don’t bother asking to speak with the Senior Management, because they don’t exist... messages left for Martin WEBB... all IGNORED! Take my advice and take your business elsewhere, anywhere but a dealership associated with LSH Auto.

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Dealership Information

Mercedes-Benz of Birmingham Central is an Franchise dealership that is based in Birmingham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
10 reviews2.7 out of 5 stars — Rated Average
Excellent
4
Very Good
0
Average
1
Poor
0
Terrible
5

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  • Contact Information

    Address

    Mercedes-Benz of Birmingham Central
    235 Lawley Middleway
    Birmingham
    West Midlands
    B4 7XH

    Get in touch

    0121 514 0523
    https://www.lshauto.co.uk/locations/1769/mercedes-benz-of-birmingham-central/

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    Dealership Statistics

    40%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Mercedes-Benz of Birmingham Central

    Company Formed: XXXXXXXXXX
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    Directors: XXXXXXXXXX
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