1 star Extremely poor experience with Mercedes-Benz of West London. I brought my vehicle (KR22 EJN) in on multiple occasions due to two distinct rattles coming from the dashboard area. Each time, I was told the issue had been resolved—but both rattles were still clearly present as soon as I drove the car away. Across these visits, the vehicle was kept for over a week, and no courtesy car was offered, despite it still being under its original manufacturer warranty. To make matters worse, when collecting the car after one of the visits, I noticed deep scratches on the front bumper that were not there beforehand. The dealership denied responsibility, offered contradictory explanations, and provided only a touch-up pen and a car wash as a "gesture of goodwill." I then took the car to Mercedes-Benz of Watford, where a technician immediately confirmed the rattles were not normal and managed to fully resolve the issue within two days—without needing to dismantle the dashboard, as West London had claimed. The whole experience has shown a complete lack of care, professionalism, and accountability. As Mercedes-Benz UK and this dealership have refused to properly address the issues, I will now be escalating the matter to The Motor Ombudsman. Avoid this branch if you expect honest, competent service.

Waited for months for somebody to get back finally vehicle was fixed payed over £2k and they had no courtesy to wash the vehicle still has workers fingerprints inside. Rude staff won’t recommend shame on the name. Price quotes change daily. Keep away!

I had a great initial experience during car purchase and part exchange. Danny was professional and attentive throughout the process and was fairly satisfied with the customer service received during the purchase. Unfortunately the post-sales service was horrible. Had problems with the windshield wiper, wireless charging and apple carplay from the very start. Raised this to my sales advisor who advised I book a diagnostics and bring the car in. Dropped my car which remained on site for two days and I did not receive even a single update as to what issues were detected and what was done. Multiple emails, messages and calls later I was advised to collect the car only to find out on arrival that not even a single issue was sorted. No details were provided by the staff on site and I was asked to simply wait for the service team to contact me later. Spent two days, 160 miles to and from the centre and unexpected fee for the loan car, but with no resolution. I usually go to two different MB dealerships which are closer to my home & work and never have I experienced such callousness from the staff. Absolutely horrible - avoid if you can!

Your service advisor was great on arrival - super friendly and efficient. I left my car with you 16th October for an MOT and agreed that, all being well, I could pick up on the Friday (18th). I received an email later on the 16th to say the car had been tested and had passed ok. Nothing was attached to this email with regards to a copy of the MOT certificate. I asked again for a copy of the certificate on collection and was told it had been sent. I emailed the dealership on 19th asking once more for the certificate and I am still waiting for a response, it now being 25th October, Not happy with the service here. If the service team can help and see this, please contact me.

Excellent service. The issue was resolved very quickly. Holly was very efficient. Well done. Great team.

Really exceptional service from Thiago Lezcano who went beyond the norm to supply and take my previous previous Mercdes in part exchange. Despite the sales team being flat out with sales he looked after me perfectly and I drove away delighted in a shiny red car a very happy man.

I have been trying to book my S Class in for a service, which they prefer to do online. The system just freezes and doesn’t work. So, I called to manage the booking by phone. After pressing ‘4’ to access the right department, After 5 minutes an automated answer said all departments are busy and call back later. No option for a call back. Disgraceful performance from what is meant to be a quality company.

This place employees people who are on roid rage. Abdul is a complete nutter. First made us wait 2 hours for test drive and then start arguing and becoming physically raged when we complained. Asked me to come on the road. What a joke this place is.

DO NOT TAKE YOUR CAR HERE FOR A SERVICE !!! 1 star for a coffee 0 star for the Service! Received a letter for a recall which clearly says it will take approx. 3 hrs. Once I called to book an appointment the 3 hrs was confirmed. Drove down to their branch for my 8:45am appointment, after an hour of waiting around I have been informed that earliest it will be done is 5:30pm but it may overlap for a next day. I was okay with it but wondered how will I get home as I ended up being without a car. I HAVE BEEN POINTED AT THE BUS STOP BY AN EMPLOYEE I SPOKE TO !!! NO CURTESY CAR OFFERED AT ANY POINT! 8 DAYS LATER by calling them almost every day I have finally been told that the car is ready! Also I have been promised on a day 3 that the Service manager will call me the next day- which he never did, so I called them and being told he is not working on Saturdays 🤷🏼‍♀️ So false informations were given!AGAIN! Once I have arrived to pick my car up I have not been told anything about the service they made or else, I just had my key returned and pointed at the exit door to get my car. The car looked the same way I have left it with them! Dirty with no finger prints at all on my sunroof(reason for a recall) no explanations or visible job done at all only a permanent marker pen on my passenger seat ! NOT having a CAR FOR 8 DAYS it costed me £60 in total and all I got is a chewed permanent marker on my passenger seat ! Thanks MERCEDES !