Avoid this place! Liars and scammers working here. Blame the customers for their mistakes. Before you purchase a car from this dealership... read this! Worse experience ever, liars and timewasters! They listed an ad on auto trader without it being ready and I enquired about and the guy Ali said it won’t be ready to view but then he said I can view it but the mechanical and bodywork side is still in progress... went to the see the car, alloys scuffed, front bumper not in place looks like it’s been removed and spray painted and not put back on properly, rear bumper had scuffed and stone marks. Ali agreed for these to be looked at and repaired... 2 weeks on I came to pick up the car and the only thing they did was the alloys refurbishment and the MOT. Bumpers weren’t touched as promised by Ali it will be repaired, he then said that’s how the bumper is and it’s a used car? He then blamed me saying I did the front bumper damage!!! Absolute joke! We agreed on the work to be done? He didn’t show me none of the paperwork or anything! The MOT mileage was higher than what was on the paper work? They said it’s an admin error ? They didn’t even do anything about it?! I checked the trip computer and it’s done 500+ miles!! The rear tyres was deflated and they didn’t pump it back up? I had to stop and pump air into the tyres! The car smelt of vomit looks like they left the boot mat wet.. disgusting sick standard! So they lied absolute scammers just want their commission! Service A and B was done but service B no oil change or oil filter change? 30k+ later no change? I enquired about this to Ali and he said it’s to do with the service intervals but the car did more than 30k of course it will need oil change! It’s common sense!! Will never come here again! What do you have to say Mercedes? Is this how you sell luxury cars! And lie to customers?

Bewildering how such a big brand can treat customers with such disdain. Still waiting for £17,000 refund of a faulty brand new Smart EQ we paid cash for in March 2021. Mercedes Benz Weybridge ignore our call and emails. They use stalling tactic and delays to avoid answering our demands for a refund. We are now backed into a corner with nowhere else to go. Mercedes of Brooklands at Weybridge in Surry as most possibly the worst new car dealership ever to exist. Our only option now is The Car Ombudsman and County Court Claim. We have lost our car and lost our money. What are we supposed to do !!!