I recently bought a new Mercedes from MB Brooklands from a gentleman called Barry who was very helpful and secured a great deal. Unfortunately 3 weeks later I was a victim of a hit and run. I took my car back to MB Brooklands and spoke to a gentleman called Lino who was extremely helpful, provided an excellent level of service and kept me informed through out the whole process. I must say my experience with MB Brooklands was very positive and I found them to be supportive, honest and considerate. Look forward to continue to do business with them and refer them to friends and family.

I wish I had read these reviews about Mercedes Brooklands before taking our car for a service and repair. The car went in with a 'squeak' and came out two weeks later and over £1,600 down! It was the worst experience with rude staff who misinform you. If we were ever thinking of buying a car from this dealer we have completely changed our minds. They really don't care! Absolute rip-off merchants! We will be taking the matter further.

Do not use Mercedes Brooklands. This is my local dealer and the worst garage I have ever used for service and helpfulness. I regret that I ever gave them my custom. There are plenty of dealers out there. All of which are better.

We had an awful experience trying to purchase a car from Mercedes Brooklands. We were told we could only view a car we were interested on a certain day and a certain time so we travelled almost one and a half hours to be told firstly no one knew we were coming and then secondly by a jumped up salesman called Faisel that the car had been sold 5 minutes earlier. He didn't seem to care one bit and didn't even apologise. Customer service skills are needed very much and would definitely not return there again. Very sad to say the least .......