I have had to repost this review again as it was deleted by Mercedes Colindale. Not even worth 1 Star and do not understand how this dealer ship is managed. Before you forward me the email of the branch manager, I have already emailed him (Dean) the full email trail of my complaint. I booked my car (about 22000 miles done) as I am on service plan and this is the third/fourth service at Mercedes. The tyre pressures were reduced whilst in service as I received notification on My Mercedes app. They tried to get further money for parts that did not require changing as well. See the last email sent to the after sales manager who has taken this matter lightly and chose to ignore the complaint, never investigating this thoroughly. Good Morning James, Thank you for your reply. I still await a written explanation to our discussion regarding the tyre pressures and your response yesterday on the phone. Please provide copy of recording of our phone call in case this issue needs to be escalated further as I have explained to you that your reasoning is not acceptable as it can not be an error since both tyres had been deflated to 195kPa (which is not the recommended pressures of the A200) and the pressure not filled back when the car was collected. As explained, you also did not know about the other issues I had raised before our phone conversation even though I had asked all the issues be looked into before you spoke to me. With regards to the phone call recording provided, you have also have had a chance to listen too. Following is what I have picked up and correct me if my understand is wrong so we can have this investigated: 1)Pads - MOT Failure, but you still have about about 1000 miles? I am sure, being a Mercedes dealership manager, you are intelligent enough to understand what this means. I await your reply. 2) Discs - Preety Badly Worn but you still have about you still have about 1000 miles? I am sure, being a dealership manager, you are intelligent enough to understand what this means and to a customer it would mean critial. I await your reply. 3) Hard Pressed to get the pads and discs done the same afternoon or Friday. I'm I wrong in saying and considering the above point, this was a pressure tactic for a customer to get the pads and discs changed by putting them in a worrying situation when there was no need for this to be changed? 4) Cost would be just over £1000 but can get it done around £950 (price quoted on VHC is around £873) . Again, by offering a discount, you would agree that this price was initially inflated and a discount offered is another pressure tactic for a customer to get the pads and discs changed by offering to get this done at reduced price when there was no need to get this changed? I can not see how you will not be in a position to agree that things have gone wrong and unnecessary sales tactics have been used to get more money out of a customer when there was no need to carry out the changes. If you are not in position to answer the above or provide a solution to put things right, I ask again that you provide me with the email address of the CEO of Sytner (which I will be able to easily find if you do not provide this) as I strongly feel that the above issues need to be brought to the attention of Mercedes UK & Germany as I may not be the only customer that has faced such an issue. I await your reply by end of business day Friday 1 Dec. 2023.

Working with George Calota, a professional who knows the car business very well, the entire purchase was an absolute pleasure, kept me informed with high profesionalism, I would definitely recommend him. The buying process of my Mercedes A35 AMG it was simple and quick. Overall my experience purchasing a car from Mercedes Benz Colindale was excellent. Keep up the good work!

I went in to look at an electric smart forfour and was given very good service from Mamadou. He was very informative and gave helpful & honest advice. Would recommend seeing him if you’re looking to purchase a car

I bought a verified used car from Colindale Mercedes in 2018 by paying a premium. I trusted the brand and their checks. 5 years later, when I tried to sell the car, it was found out that there were multiple mileage discrepancies before 2018. I contacted them more than 3 months ago and still waiting for a resolution. They are just ignoring and wasting my time. I am stuck with the car as I am not able to sell it because of mileage discrepancy. I truly regret trusting them :(

I had very good service from the service department. The gentleman called Matt was amazing communicator and understood the problem had with the car. Full investigation very repair job was excellent. Updated me in good time sorted me to go back to work. Very good understanding of our needs to go back to work was amazing.

Appalling service from Muhammed Jack today, will be making a complaint to MBUK avoid this Sytner branch like the plague

Mr Ikram Khan is very helpful. Good service. Many thanks

I thought now this Mercedes Benz Colindale is under the Sytner group the customer service would be better. No improvement, still as rubbish as before. Dropped my car off a 8:00am to then be told at 4:30pm they haven't even looked at my car

THE WORSE DELAER I HAVE EVER COME ACROSS, DID NOT SUPPLY THE CHARGER, FAIILED TO MOT THE CAR TWICE, DO NOT ANSWER PHONE, IF YOU HAVE A FAULT TAKES WEEKS TO FIX IT, JUST NOT INTERESTED IN AFTER SALE AT ALL. DON BUY REPEAT DON BUT FROM THIS DEALER.

Had to contact Mercedes Assistance as I hit something on the M25 and the car was was not drivable. I had my son in the car with me and we waited 5 hours for them to arrive and recover the vehicle but they never arrived. I called several times and even spoke to a manager called Shav who was full of apologies but did absolutely nothing to help. He even said they couldn’t find anyone to recover the car. I understood that the Mercedes SOS service would take away all the stress and get things sorted. However, in reality they were worse than useless and provided nothing. In the end I arranged my own recovery service and got the car taken to the dealer at a cost of £180 They actually did call me back to say their drive was 20 mins away but when I asked them to confirm the location they didn’t even know where I was! You couldn’t make it up 😩