Hi All, Just wanted to write about my experience with MB of Colindale: I had booked my car LN16*** due for a recall on January 2020, when I got there after long delays in finding my booking I was told that the loan car was not available (when I had already asked for it and had a confirmation)! I waisted over a hour journey time and another hour at the dealer for no reason whatsoever. I then booked with him personally to get my car booked again on March 23/03! On the 23/03 I called in around 12pm to see if it was still ok to get my car done and get a loan car! I was advised by Chris that loan car is ready and I can drop car early if I wish to! I got there after 2 hours to be told again that they not loaning cars and if I wanted I can leave my car for work to be carried out! My question is why wouldn’t they let me know before that this is the situation and not waste my 2hours again. I was very unhappy but dealer didn’t care about it or they tried to offer me a cab journey if I left the car. I refused again to leave my car without having a loan car which is the least I can ask due to it being a re call and nothing my fault. Still after 4 hours waisted and no apology from the dealer nothing has been sorted. Another issue is with the long waiting times before you get connected to book the service. At least 30min every time which I think is ridiculous.

Waited over 25 mins on several occasions on phone for someone to answer

The sales man of Mercedes Colindale (Ikram Khan) made the process of getting my new car very easy I am so happy with service I would give him 5 stars

Theft by Mercedes Colindale from vehicle whilst in for a service. Raised immediately and chased constantly for 2 months. Even raised to UK CEO Mr Savage and no further forward. Currently with her majesty courts.

I took my car in to MB Colindale last Thursday as it developed a leak as a result of a plastic bin bag getting caught up the underside of the car. I was told it would cost in the region of £3K to repair but they could not give me a definite price until full investigations were carried out on Monday. On Monday I did not hear from them, so I went in and was told the investigation was not completed and they would call me next day, which they did. They also advised me that the investigation could last 3 hours and as their hourly labour charge is £202, just to investigate, could cost £606. OUTRAGEOUS!"

I took my car in for a day job (replacing brake pads) at the Colindale Mercedes and was told that I could not pick up the car at end of the day as initially agreed. I received a phone call the following day to say that a part would need to be ordered and I would have to pay extra on top the original charge. This is while the car is still under warranty. When I questioned this, I was told the warranty does not cover wear and tear. I was also told that I would have to leave the car for an additional 6 days for the repair but would not be given a loan car when I requested for this. I am very disappointed by the service provided by Mercedes colindale and would warn customers to think twice about using them.

I bought a car from Mercedes Benz Colindale Branch a month ago,two weeks after I had a problem with the car noises from the tyres so I called them and told them thay booked my car for seven days later which I thought it was too long,I drop the car nine o’clock in morning and thay told me thay let me know by the afternoon what is problem,I did not hear from them so I called them the next day(with great difficulty to get through) and thay told me my car hasn’t been inspected yet and I have to wait more,then I told them I need the car for work and I can’t wait thay said in that case come and collect the car and no apology and nothing,I would never recommending them to any one,I can honestly say the hole experience was bad from the beginning to the end.

The service department at Mercedes Colindale would do better if the allowed Kermit the frog to rum it. Completely useless at customer service . On April 23 car booked in for service and my son had to wait over an hour to be seen to give car in. He was given all sort of excuses but the fact is that arrived at 8.40 Am with car and left after at about 10.10 am . Why does it take 90 minutes to drop off a car for service? This was only the start of our issues. A gentleman called Tim called at 3 PM roughly to say one tyre had a nail and will need to be changed. He was asked to call back by 5.30 with price but never called back. He called after 10 Am today ( the following day) to say car is ready!!! When asked about the tyre he said that its a spare tyre and no worry. The problem is this car has no spare tyre and when he was challenged he said " Oh yes I was wondering that " . The car was therefore not ready as could not be driven with a nail in the tyre .When asked why he did not call yesterday with price for tyre he said that he did and had no answer. This is clearly not the case as no missed call and no message from Tim. Anyways took several phone calls and threats to finally get a price for the tyre and to be able to get the service and tyre job done. I have asked several times for a manager to call me but this is being ignored. stay clear of these clowns at the service department of Colindale .

Came into Collindale Mercedes Benz today service team are horrible giving false information to other departments horrible customer service don’t know how to treat motabiltiy customers very rude staff would not recommend this dealer ship they have been giving me hell for how many years.